Jetstar Pacific

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 111 reviews
3/10
No Skytrax Rating
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1/10

"don't choose a low-budget company"

(Netherlands)

Booking on the internet I overlooked the other airlines and only saw Jetstar Pacific and booked Saigon to Hanoi flight. Trouble from the start. Purchased 2 tickets, for myself and for a friend. Paid for the luggage, 2 persons, 15kg each total €42,88, cost of emission €29,00 and cost of banking €9,04. Travelled due to circumstances alone. I myself had a little overweight (3.5 kg too much) and had to pay extra. I took out some things from my trunk and just took it in plastic bag into the plane. What is the difference - ridiculous. Jetstar Pacific changed flightplan one day before I left. Now had to leave my hotel already at 05:00am, really crazy because I still had to wait a long time at the airport. When I flew back I had problems with taking 1 bottle of alcohol in my handluggage and they removed it from me. No videosystem in the plane. Security advices are still given manually. Drinks and food are only available when you pay for it. My advice is to pay a little more and don't choose a low-budget company. You get so much more and are not annoyed by silly regulations.
AircraftA321
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSaigon to Hanoi
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"it is too unreliable"

(New Zealand)

Jetstar Pacific cancelled our flight from Wellington to Auckland for mechanical failure (yet again!). Had to pay a premium to fly at last minute with a more reliable airline. Do not book Jetstar Pacific if you need a flight for business, it is too unreliable. Cheap flights, but not good service if they cancel a flight. It is not worth the extra expense when you have to rebook elsewhere.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteWellington to Auckland
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"don't understand transit"

(United Kingdom)

Bangkok to Hanoi via Ho Chi Minh City. Received an email a few days before departure informing us our direct flight to HAN had no be routed through SGN (commercial reasons we are told). Got to BKK, check-in wonderful with bags processed to SGN and transit boarding cards given to us also. Arrived in SGN anticipating a smooth transition to our next flight, but this was anything but. Turns out this airline don't understand the IATA definition of a transit flight, at all. Complete mess where we had to go through immigration, queue several times and check our bags in once again. On the positive side, we did have 4 beers and a delicious airline sandwich for about €5 onboard. Crew were pleasant enough.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBKK to HAN via SGN
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
8/10

"crew provided good service"

(Denmark)

Flew this new Jetstar Pacific route late October 2015 on its 2nd flight after inauguration. New A320 Aircraft. Flights on time. Service in airport fine. On board there was a very good, proactive crew who provided good service despite flight was full. Lots of things to buy, including airline souvenirs. Food and drinks available and were not expensive, several hot meals offered and served promptly. Major drawback is the online ticket-purchase which manipulates the price up and up and eventually put on a booking and service fees, so the price more than doubles as compared to what you start out with.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePhu Bai to Dalat
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"on-board staff courteous"

(United Kingdom)

Website continuously timed-out when making booking. One occasion got right down to confirm flight then message appeared that the price has increased, so had to start again, not just confirm the increased price. The increase was not much, about 100,000 VND. Check-in process and staff member serving was excellent. On-board staff courteous, polite, and speaks good english. Both at airport and on Jetstar website, lack of information about flight boarding/take-off timings. At HAN airport the departure info screens just gave us the details that were on our travel itinerary. Our flight was delayed 45 minutes. Airport flight departure screens or announcements did not tell us this. We were queuing from 7pm for 7.25pm take-off, but boarding only commenced at 7.45pm for 8.15pm take-off. Online departure times on Jetstar website gave only the info provided on itinerary. It was not updated to reflect delays. Onboard services generally good, but lack choices for hot meals. There are four options on the menu. Only one choice was available from the beginning. The pork with rice.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHAN to SGN
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"low cost for low quality"

(France)

Jetstar Pacific is a pretty bad company. Both flights from and to Ho Chi Minh were cancelled and replaced by flights hours later on the same day. Every cancelation was not announced in advance and they didn't offer any compensation (not even a bottle of water ). Low cost for low quality. Inside the flights the seats are awful.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteHo chi Minh to Hanoi
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

Jetstar Pacific customer review

(Vietnam)

There is no Web check in for the flight from HCMC to Singapore return. After getting the boarding-pass, passengers were checked again with their hand-luggage strictly for 7kg at the end of the check-in counter by another agent. The hand luggage weighing more than 7kg have to be sent as check-in luggage with an additional fee of 60SGD. After check-in, all passengers were forced to depart immediately even they check-in 3 hours before the departure time of the flight. In order to assure this, the agent keep the boarding-pass of the passengers and follow the passengers to the departure gate, only give to boarding pass to the passengers at the departure gate to be sure that they will never come back?
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSingapore to Ho chi minh city
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
7/10

Jetstar Pacific customer review

(Ireland)

I didn't know what to expect from this airline due to some mixed reviews, but the plane was clean and staff were friendly. We departed on time. The items I bought on board were relatively cheap. Can't complain really.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSGN to HAN
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

Jetstar Pacific customer review

(Sweden)

BL268 Jan 30. Flying from Phu Quoc to HCMC. Booked online. Cheap price with no problems. Nice check in nice plane on time nice crew.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

Jetstar Pacific customer review

(Canada)

Hanoi to HCMC Jan 30 2015. Flight delayed due to engineering requirement sat at the airport extra 2 hrs. When I booked our tickets they had up front seating 2 seats wide thought it would be worth it to have the extra space. They must have changed the plane as we were reassigned seats when we got to the airport they did offer us exit row seats although when I got to my seat it had a notice on it "do not use "as the back of the seat was missing! I found another seat away from my wife. The seat I ended up with had slow recline without pushing the button. No entertainment system even have to buy water.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
no