Jetstar Pacific

Jetstar Pacific cancelled our flight from Wellington to Auckland for mechanical failure (yet again!). Had to pay a premium to fly at last minute with a more reliable airline. Do not book Jetstar Pacific if you need a flight for business, it is too unreliable. Cheap flights, but not good service if they cancel a flight. It is not worth the extra expense when you have to rebook elsewhere.

Bangkok to Hanoi via Ho Chi Minh City. Received an email a few days before departure informing us our direct flight to HAN had no be routed through SGN (commercial reasons we are told). Got to BKK, check-in wonderful with bags processed to SGN and transit boarding cards given to us also. Arrived in SGN anticipating a smooth transition to our next flight, but this was anything but. Turns out this airline don't understand the IATA definition of a transit flight, at all. Complete mess where we had to go through immigration, queue several times and check our bags in once again. On the positive side, we did have 4 beers and a delicious airline sandwich for about €5 onboard. Crew were pleasant enough.

Flew this new Jetstar Pacific route late October 2015 on its 2nd flight after inauguration. New A320 Aircraft. Flights on time. Service in airport fine. On board there was a very good, proactive crew who provided good service despite flight was full. Lots of things to buy, including airline souvenirs. Food and drinks available and were not expensive, several hot meals offered and served promptly. Major drawback is the online ticket-purchase which manipulates the price up and up and eventually put on a booking and service fees, so the price more than doubles as compared to what you start out with.

Website continuously timed-out when making booking. One occasion got right down to confirm flight then message appeared that the price has increased, so had to start again, not just confirm the increased price. The increase was not much, about 100,000 VND. Check-in process and staff member serving was excellent. On-board staff courteous, polite, and speaks good english. Both at airport and on Jetstar website, lack of information about flight boarding/take-off timings. At HAN airport the departure info screens just gave us the details that were on our travel itinerary. Our flight was delayed 45 minutes. Airport flight departure screens or announcements did not tell us this. We were queuing from 7pm for 7.25pm take-off, but boarding only commenced at 7.45pm for 8.15pm take-off. Online departure times on Jetstar website gave only the info provided on itinerary. It was not updated to reflect delays. Onboard services generally good, but lack choices for hot meals. There are four options on the menu. Only one choice was available from the beginning. The pork with rice.

Jetstar Pacific is a pretty bad company. Both flights from and to Ho Chi Minh were cancelled and replaced by flights hours later on the same day. Every cancelation was not announced in advance and they didn't offer any compensation (not even a bottle of water ). Low cost for low quality. Inside the flights the seats are awful.

There is no Web check in for the flight from HCMC to Singapore return. After getting the boarding-pass, passengers were checked again with their hand-luggage strictly for 7kg at the end of the check-in counter by another agent. The hand luggage weighing more than 7kg have to be sent as check-in luggage with an additional fee of 60SGD. After check-in, all passengers were forced to depart immediately even they check-in 3 hours before the departure time of the flight. In order to assure this, the agent keep the boarding-pass of the passengers and follow the passengers to the departure gate, only give to boarding pass to the passengers at the departure gate to be sure that they will never come back?

I didn't know what to expect from this airline due to some mixed reviews, but the plane was clean and staff were friendly. We departed on time. The items I bought on board were relatively cheap. Can't complain really.

BL268 Jan 30. Flying from Phu Quoc to HCMC. Booked online. Cheap price with no problems. Nice check in nice plane on time nice crew.

Hanoi to HCMC Jan 30 2015. Flight delayed due to engineering requirement sat at the airport extra 2 hrs. When I booked our tickets they had up front seating 2 seats wide thought it would be worth it to have the extra space. They must have changed the plane as we were reassigned seats when we got to the airport they did offer us exit row seats although when I got to my seat it had a notice on it "do not use "as the back of the seat was missing! I found another seat away from my wife. The seat I ended up with had slow recline without pushing the button. No entertainment system even have to buy water.

I had no idea this was Vietnam's worst budget airline with a 100% delay rate when I booked this ticket. I had booked a flight from Hanoi to Ho Chi Minh City that was scheduled to leave at 10.45pm. The flight was delayed until 12.15am but certainly didn't leave at that time. Everything was a mess. They treated their clientele extremely rudely and really didn't see to care about them. This was true at the service desk gate and onboard the plane. I count myself extremely lucky that the plane did start to board at 12.15am but that was chaotic. They transfer you by bus and everyone was pushing and shoving probably out of frustration and fatigue. We were packed on that bust like sardines. Then you arrive to the plane with more pushing and shoving to get off the bus and then on to the plane. We finally took off about 1am and arrived to Ho Chi Minh City about 2.30am with more delays to get off the plane because apparently the ground crew was not ready for the plane's arrival. If you are desperate for a cheap flight and don't mind the 100% chance that your plane will delayed by who knows how much time then go ahead and use JetStar Pacific. I personally would rather pay double for a decent airline than fly with them again. Live and Learn.