Jetstar Pacific

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 109 reviews
3/10
No Skytrax Rating
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1/10

"change all bookings previously made"

(Vietnam)

Not Verified | Problem airlines. Every time I decided to fly with them, I struggle with problems. I made a booking on July 2020 for a flight from HCM to Ha Not this September. This August, they have been bought by Vietnam Airlines and changed their name (now Pacific Airlines). They had to change all bookings previously made. By entering our booking in their new system, they made a mistake with the name of my fiancee (they forgot her 3rd name). I shown them the proof I have put the right complete name when I made the original booking and the mistake came from their end. They did not care at all and ask me to pay for another ticket. We refused to pay and it took 2h30 to bargain with them and make the name modification without paying any fees for their mistake. Fortunately, the ground service in HCM airport were fully understandable and made their best toward for us to do not pay any additional fees.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteHo Chi Minh to Ha Noi
Date FlownSeptember 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"experience was just awful"

(Germany)

Trip Verified | Auckland to Christchurch. The experience with this airline was just awful. The ground crew seem to pull out passengers rand some out of the line to grab extra surcharges for extra hand luggage in very rude way. The onboard crew was friendly. The prebooked snack we’ve ordered was tasteless and the worst sandwich we’ve ever experienced. It was definitely our last flight with this terrible airline.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAuckland to Christchurch
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
4/10

"Disappointed about Jetstar"

(Australia)

Not Verified | Melbourne to Auckland. Disappointed about Jetstar overall. Aircraft is old, uncomfortable, seat dirty, most terrible is about their staff service. Ground staff easily show up annoyed face. I did not order food and beverage on board, so no much comments on crew members. I will try to avoid this airline for my next journey.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMelbourne to Auckland
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"habit of changing departure times"

(Vietnam)

Trip Verified | Jetstar Pacific has a habit of changing departure times that is beyond funny. I do realize that there are some constraints and that things happen, but they do it every time and don't offer any alternatives. They don't even ask you if its possible or convenient for you. Our outbound flight departed 2 hours 20 minutes earlier, which was terribly inconvenient to us and our return flight departure time was changed 4 times in a week. It was silly, and we had to change our travel plans to accommodate their shenanigans. There's no legroom on their planes, either.
AircraftA321
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteQuang Nam to Ho Chi Minh City
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"a total lack of customer service"

(United States)

Not Verified | I recently flew home to see my family in Christchurch, New Zealand. I paid for extra seating space and baggage to be carried upon the plane. Upon arriving at Christchurch Airport, I was asked to paid extra for my baggage as I had bought a few goodies to take back to the USA. This I did not mind. What I was disgusted with was that I ended up paying twice - my original payment and then another full payment at the airport. When I inquired as to being able to get a refund for the first payment, I was refused with such arrogance. There was a total lack of customer service. Further, on my trip from Auckland to Christchurch, there was a child who either cried or screamed for the entire flight. On the return flight, the woman next me was coughing non-stop. I write this at the time of the China virus spreading rapidly. The flight attendants showed no obvious concern both times. I will not fly Jetstar again and this is my choice. Buyer be Aware.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteChristchurch to Auckland
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"unable to process a full refund"

(Australia)

Trip Verified | I purchased a one way flight with Jetstar Pacific at a total cost of A$519 to fly from Da Nang to Sydney on 19/12/2019 for Xmas. The first leg involved a domestic flight to HCMC where I was to connect to the international flight to Sydney. My flight was due to depart Ho Chi Minh City at 10.35pm. At 7.15pm I was advised that the flight had been delayed until 4.45am the next day. After much trouble, I managed to change my flight to the same flight departing at 10.35pm on 20/12/2019. I had to outlay for taxis and a hotel. On 20/12/2019 I checked in and was waiting to board when we were advised that the flight had been cancelled. We were subsequently advised by an ‘Information officer” (no Jetstar rep met with us) at the boarding gate that all Jetstar flights had be cancelled and that we were to find and fund our own way to Sydney. We then paid for taxis to a hotel paid for by Jetstar. I booked a flight with AirAsia to Sydney for the 21 December at a total cost of $679. Today, 21 January, I contacted Jetstar seeking a full refund and was advised that they would only refund $197 because ‘we’re really unable to process a full refund for your flight since you took the first flight (log transcript). This is how Jetstar Pacific treat their customers – absolute disgrace!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDa Nang to Sydney via Ho Chi Minh City
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
7/10

" included free services and luggage"

(Vietnam)

Trip Verified | Hong Kong to Hanoi. Regional flight Hong Kong toHanoi 2 January 2019 on an A321 aircraft. Ticket included free services and luggage. Hot meal given was OK. Flight full, on time. Nice, clean aircraft. Seats were good, but space to front seat was horrible and extremely tiny, small, de facto painful to knees. Check-In in Hong Kong was quick and easy though my hand-luggage was double the limit. Checked in luggage arrived smoothly, checked by customs in Hong Kong who had left a note inside the bag. Airbridge provided at both ends.
AircraftA321
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHong Kong to Hanoi
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"meagre limit which is only 7kgs"

(Vietnam)

Not Verified | Regional flight Danang to Hong Kong before X-mas 2019 on newish A320 aircraft. Had to change ticket prior to travel and it went quite OK though had to pay another 45 USD even that I had purchased a “bundle” (convenience packet) with the ticket adding “free services and further luggage”. I got three emails prior to flight warning about excessive luggage and charges. Flight on time. Check-In was quick and easy. No hassle with luggage though my hand-luggage was 6kg over the meagre limit which is only 7kgs which is almost impossible to comply with for international travellers. I had two suitcases inscribed from Danang arrived very quickly in Hong Kong. Onboard, a prepaid hot food package turned out to be very delicious. Flight was full but staff were on top of passengers and served well. I recommend that Jetstar Pacific should decide clearly whether to go tom be legacy carrier or Low Cost as now it is between 2 chairs and overly focused on charging for luggage.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDanang to Hong Kong
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"Cannot fault much"

(Vietnam)

Trip Verified | Flew internally in Vietnam, Hue to Da Lat and back mid November 2019 on their A320 equipment. We were tempted from online promotional sales and made a domestic tourist trip to Dalat. Additions and charges for everything (payments, changes, additions, service charges, payment fees, taxes on every addition purchased) makes the experience so-so and completely ruins the deal of “free tickets” that ended up in a considerable amount. This route is not heavily trafficated so I was surprised to see a full plane loaded with a lot of monks. Both flights were punctual. Aircrafts were not very old and well kept (livery and décor). Check-in was a breeze, no issue with luggage though I was over clearly the limit for handluggage. Flights on time. FAs were fit and quick, started services only 4 minutes after departure seconds before the seatbelt signs were off. Inflight sales of food, drinks and souvenirs. The food is not expensive when flying domestic and easy to order from the rich illustrated “Menu Book” found seat pockets. Seats and seat environment were modern and fully functioning. No entertainment, but also not expected on short flight. Inflight magazines OK. Luggage delivered in no time and was on the belt before I could even reach there. Overall, much better than feared and better than expected. Job done well. Cannot fault much.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHue to Da Lat
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"I would never recommend"

(United States)

Trip Verified | Ho Chi Minh to Buon Me Thuot. One of the worst airline I have ever experienced. This airline is trying to find more ways to make money out of their customers. I would never recommend anyone to use their services. Please save your money and fly with some other airlines
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHo Chi Minh to Buon Me Thuot
Date FlownOctober 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no