Jetstar Pacific

Not Verified | Flying to Fiji we flew with Fiji Airways and we booked to come back to Sydney on Fiji Airways. Instead we were substituted to Jetstar. First up our flight was delayed by a few hours. We boarded the plane and the seats were horrific. Headrest was hard as a brick and seats were uncomfortable. No in-flight entertainment. Crying babies and children as we took off. As we reached cruising altitude there was heavy turbulence. All the food costs money and is way too overpriced. Landing was ok and ground service was alright. We came back at around midnight. Not a good flight.

Not Verified | I booked some extra baggage for a flight but Jetstar added it to the wrong flight then charged me excess baggage fees then would not fix it. So hard to contact them also. Worst airline I've ever experienced!

Not Verified | Problem airlines. Every time I decided to fly with them, I struggle with problems. I made a booking on July 2020 for a flight from HCM to Ha Not this September. This August, they have been bought by Vietnam Airlines and changed their name (now Pacific Airlines). They had to change all bookings previously made. By entering our booking in their new system, they made a mistake with the name of my fiancee (they forgot her 3rd name). I shown them the proof I have put the right complete name when I made the original booking and the mistake came from their end. They did not care at all and ask me to pay for another ticket. We refused to pay and it took 2h30 to bargain with them and make the name modification without paying any fees for their mistake. Fortunately, the ground service in HCM airport were fully understandable and made their best toward for us to do not pay any additional fees.

✅ Trip Verified | Auckland to Christchurch. The experience with this airline was just awful. The ground crew seem to pull out passengers rand some out of the line to grab extra surcharges for extra hand luggage in very rude way. The onboard crew was friendly. The prebooked snack we’ve ordered was tasteless and the worst sandwich we’ve ever experienced. It was definitely our last flight with this terrible airline.

Not Verified | Melbourne to Auckland. Disappointed about Jetstar overall. Aircraft is old, uncomfortable, seat dirty, most terrible is about their staff service. Ground staff easily show up annoyed face. I did not order food and beverage on board, so no much comments on crew members. I will try to avoid this airline for my next journey.

✅ Trip Verified | Jetstar Pacific has a habit of changing departure times that is beyond funny. I do realize that there are some constraints and that things happen, but they do it every time and don't offer any alternatives. They don't even ask you if its possible or convenient for you. Our outbound flight departed 2 hours 20 minutes earlier, which was terribly inconvenient to us and our return flight departure time was changed 4 times in a week. It was silly, and we had to change our travel plans to accommodate their shenanigans. There's no legroom on their planes, either.

Not Verified | I recently flew home to see my family in Christchurch, New Zealand. I paid for extra seating space and baggage to be carried upon the plane. Upon arriving at Christchurch Airport, I was asked to paid extra for my baggage as I had bought a few goodies to take back to the USA. This I did not mind. What I was disgusted with was that I ended up paying twice - my original payment and then another full payment at the airport. When I inquired as to being able to get a refund for the first payment, I was refused with such arrogance. There was a total lack of customer service. Further, on my trip from Auckland to Christchurch, there was a child who either cried or screamed for the entire flight. On the return flight, the woman next me was coughing non-stop. I write this at the time of the China virus spreading rapidly. The flight attendants showed no obvious concern both times. I will not fly Jetstar again and this is my choice. Buyer be Aware.

✅ Trip Verified | I purchased a one way flight with Jetstar Pacific at a total cost of A$519 to fly from Da Nang to Sydney on 19/12/2019 for Xmas. The first leg involved a domestic flight to HCMC where I was to connect to the international flight to Sydney. My flight was due to depart Ho Chi Minh City at 10.35pm. At 7.15pm I was advised that the flight had been delayed until 4.45am the next day. After much trouble, I managed to change my flight to the same flight departing at 10.35pm on 20/12/2019. I had to outlay for taxis and a hotel. On 20/12/2019 I checked in and was waiting to board when we were advised that the flight had been cancelled. We were subsequently advised by an ‘Information officer” (no Jetstar rep met with us) at the boarding gate that all Jetstar flights had be cancelled and that we were to find and fund our own way to Sydney. We then paid for taxis to a hotel paid for by Jetstar. I booked a flight with AirAsia to Sydney for the 21 December at a total cost of $679. Today, 21 January, I contacted Jetstar seeking a full refund and was advised that they would only refund $197 because ‘we’re really unable to process a full refund for your flight since you took the first flight (log transcript). This is how Jetstar Pacific treat their customers – absolute disgrace!

✅ Trip Verified | Hong Kong to Hanoi. Regional flight Hong Kong toHanoi 2 January 2019 on an A321 aircraft. Ticket included free services and luggage. Hot meal given was OK. Flight full, on time. Nice, clean aircraft. Seats were good, but space to front seat was horrible and extremely tiny, small, de facto painful to knees. Check-In in Hong Kong was quick and easy though my hand-luggage was double the limit. Checked in luggage arrived smoothly, checked by customs in Hong Kong who had left a note inside the bag. Airbridge provided at both ends.

Not Verified | Regional flight Danang to Hong Kong before X-mas 2019 on newish A320 aircraft. Had to change ticket prior to travel and it went quite OK though had to pay another 45 USD even that I had purchased a “bundle” (convenience packet) with the ticket adding “free services and further luggage”. I got three emails prior to flight warning about excessive luggage and charges. Flight on time. Check-In was quick and easy. No hassle with luggage though my hand-luggage was 6kg over the meagre limit which is only 7kgs which is almost impossible to comply with for international travellers. I had two suitcases inscribed from Danang arrived very quickly in Hong Kong. Onboard, a prepaid hot food package turned out to be very delicious. Flight was full but staff were on top of passengers and served well. I recommend that Jetstar Pacific should decide clearly whether to go tom be legacy carrier or Low Cost as now it is between 2 chairs and overly focused on charging for luggage.