Jetstar Pacific

✅ Trip Verified | Hanoi to Ho Chi Minh City. Jetstar Pacific is the worst airline ever. My boarding pass had the wrong name on it, and they made me pay US$100 to update it so that I could get through security. They tried to charge me $50 US to bring on my carry on bag when it was just a backpack.

✅ Verified Review | Singapore to Ho Chi Minh City. I was a little worried when I booked this flight from Singapore to Ho Chi Minh due to previous poor reviews. I ended up being very pleasantly surprised. I am a frequent flyer and can honestly say this was as good a flight as I have been on. Checking in was automated and faultless. The plane looked brand new, the staff were cheerful and professional. The flight took off bang on time and landed 15 minutes early. Hard to believe this was a budget flight. Absolutely no complaints here.

✅ Verified Review | This is our second flight with Jetstar Pacific and sadly always encounter the worst staff. They try to squeeze the most money out of you checking every bag in the cabin and trying to charge you more to put it as checked luggage. This is the only airline I've seen with this policy and the rudeness of the staff is unacceptable! We paid for 25kg, and had 26kg for whichever they were trying to charge also. It is clear that the strategy of the company is to overcharge as much as possible and squeeze every penny. Just simply avoid it since the rates that you see are not true due to all the extra charges they force you to pay.

✅ Verified Review | Jetstar Pacific from Ho Chi Minh City to Da Nang and return was surprisingly well organised. As usual, boarding is disrupted by passengers taking what seat they like instead of the seat allocated. Maybe a pre-departure announcement would overcome this problem as it delays the boarding procedure in several areas before passengers are re-seated. It is annoying for the other passengers and stressful for the cabin crew to sort out the confusion. Departure was 15 minutes late for the short flight. No tissues or towels in the front toilet was quickly remedied. The A320 aircraft seemed new and the cabin attendants young, friendly and efficient. I understand it’s a budget airline but charging outlets for phones and ipads would be a real passenger bonus. The return trip was also uneventful, except for passengers again opting to sit where they want instead of following their boarding pass. It was an older aircraft that the outbound trip, but still quite clean. No trolley service on this night flight, but it wasn’t missed.

✅ Verified Review | Da Nang - Hong Kong 5/9-2017 on a newer A320. Check in took hardly one minute, smooth, luggage granted was generous and hand-luggage was not assessed. Flight on time. Jet bridge in HKG but bus-run in Danang. In contrast to the domestic (Vietnam) Jetstar this was two steps up. Leg space was enormous in the exit row (no. 14) that I got without inquiring or paying extra: 3 reclining seats for myself – I could stretch, sleep and almost play football. Load less than 40%. Price promotional bought 6 months earlier. 150 USD DAD-HKG return is a gift. Staff on board friendly, generous, proactive, however, selling food more expensive like that in Danang Airport where food/drinks are more 6 times more expensive than 500 meter away!

✅ Verified Review | Wow what a terrible service all round. Our first flight to Phu Quoc from Ho Chi Minh City was delayed by 30 minutes. No real problem as we didn't have to make a connecting flight. The problems came whilst on the return journey. We booked the flight at 12.30 pm to ensure that we made our connecting flight back to the UK 12 hours later with loads of time to spare. Then Jetstar Pacific changed our flight times three times within 2 hours to 11.30pm ensuring that we would miss our flight. I contacted them and the changed our flight to another one at 7.30pm. Ok not perfect but still comfortable. Then on the day of travel they changed the flight 3 times by email until finally it ended with a 9.55pm flight. Cutting it incredibly fine and ruining our last day through stress. I contacted Jetstar who were apathetically pathetic asking if a flight the next day would help? That was their best advice. I would never use this shambles of an airline again. Terrible and avoid at all costs.

✅ Verified Review | Hanoi to Danang. Horrible airline. I have had all 3 of my flights with Jetstar Pacific delayed with little to no explanation. Two of these flights SGN-HAN and DND-SGN were notified by email for which the call centre is unhelpful and annoying to deal with. The third flight HAN-HUI was delayed for hours due to bad weather but ground staff refused to update board to acknowledge how bad the delays were. Clueless staff proceeded to check in and threw reverse check in as they couldn't confirm if the bus was ready. Disastrous airline nothing like the Australian Jetstar. Fly with someone else.

✅ Verified Review | Rarotonga to Auckland. We were due to Fly out of Rarotonga on Tuesday 23rd May at 5.40 am. Aircraft left early with no notification. We had to arrange for emergency accommodation at our cost, plus car, plus meals. All communication was to Australia at our cost. Next flight was 2 days later. Extremely disappointed with Jet star's attitude. No apology. Will not use this airline again.

✅ Verified Review | Hanoi to Hong Kong. An email was sent to us stating that check-in time closed 30 minutes prior to boarding time. We arrived 40 minutes before boarding. An airline representative already placed a tag on the check-in luggage then proceeded to tell us to we were too late for check-in and that we would have to book another flight for the next day. We showed them the email and they said their company policy for check-in was actually 45 minutes and the email was a mistake on their part. This took around 15 minutes. After complaining they finally allowed us on the flight. We rushed through security and to the gate only to realize that the flight was delayed for 30 minutes. Without the complaints we probably would not have been able to board this flight. Jetstar should work on better communication with passengers and providing better customer service.

✅ Verified Review | Hanoi to Guangzhou. I booked this flight through Ctrip paying via my UnionPay bank (debit) card and then attempted to add luggage but was told that I could only do this using a credit card which I do not have (as foreigners are not allowed credit cards and I don't have a Mastercard or Visa). I spoke with the JetStar call centre who insisted that they could only take credit cards and fobbed me off to CTrip who the agent claimed could accept the payment (via Debit card) but in fact they struggled to even get their head around the issue (Chinese speaker) and then couldn't accept any such payment (or so they claimed). In the end I had to go to the ends of the earth to find someone who does have access to allusive visa card or pay at the counter (at which point it would be cheaper to charter my own plane home). The flight, much my surprise set off on time, and landed on time with no issues. Everything was very basic - no free drinks service and very little room in the cabin. but the announcements were understandable (in English) and their staff on the check in desk were polite and remembered me to say hello at the boarding point - which is always nice.