Jetstar Pacific

✅ Verified Review | In the past three months I flew Jetstar Pacific six times. Combined there were about ten delays in take-offs and seven last minute changes in gates. Ground attendants wouldn't provide information and the PA was constantly spitting out very loud changes in ineligible English. I doubt that at any given time they even have track of where their aircraft are. On the plane leg room is non-existent. Two flight were on chartered planes with Spanish speaking crews. The safety cards were in Spanish, announcements were also Spanish, Needless to say no passengers understood Spanish. The flight was safe, the aircraft seemed new.

✅ Verified Review | Phu Quoc to Ho Chi Minh. I read a similar situation in another review they did exactly the same to me. The flight was delayed from 1 pm to 6:30 pm. I did not have connecting flights, so it was not important to me to flight in time. They told me that I could buy a ticket in Vietjet which was a flight that was not even planned since I checked online if there was another flight available. I told them that I would like to receive my money first before buying and they told me that it was not possible (no reason was given for these). After that I bought my tickets for 3 million VND and when I asked they said that I had to do the check in first in the airline before giving me the money back (I can explain that just if it was a scam, I cannot complain if I had to fly in half hour). After checking-in I came back and they gave me a voucher for 1 million VND and I told them that they said that it was a full refund of the other ticket which they denied. I was not able to do anything because they cancelled the other flight and the flight that just bought was about to leave, after I arrived to Ho Chi Minh I wanted to file a complaint in the aviation authority that was not possible because it seems that there is no way to file a complain in Vietnam regarding airlines.

✅ Verified Review | Ho Chi Minh City to Hanoi. I am submitting a negative review because I want to warn other potential customers about pitfalls with this airline. This is a budget airline, I don't expect luxury or in flight food but that does not excuse this business breaking its promises. I was removed from a booking I had made several days before, on a flight that was not cancelled, and added to a much later flight without discussion - the only reason the airline could offer was 'operational reasons'. The later flight was then delayed further by more than an hour - after much effort, the airline finally agreed to offer a refund (in an email). After I made alternative arrangements and requested the promised refund - the airline went back on it's promise and only refunded half of the ticket price and nothing would make them budge. So beware, you could get your fingers burned - I couldn't get my money back, and without being directly rude the airline representative made it very clear to me that they did not care and would keep hold of my money, which they did.

Hanoi to Singapore via Ho Chi Minh. This is my first time take Jetstar Pacific and it will be the last. Delay, change of schedule, poor customer service, looks very cheap but you will pay a charge for baggage while it is cabin size. Not recommended.

✅ Verified Review | Raratonga to Auckland. Nearly left us stranded on the Cook Islands after delaying a flight for over 10 hours due to crew issues - something fully in their control. Zero communication before arriving at the airport (no SMS, no email). Nearly ruined our honeymoon, except for the fact that we could buy a ticket on New Zealand for an extra $800. JetStar did not attempt to make this right by me.

Auckland to Christchurch flight got cancelled 9.5 hours before the flight was supposed take off. Imagine getting an email and a text at 9pm when your flight is at 6.45am the next day. It was so frustrating. Customer service was poor and rude. Did not help the case at all. They did not give any reasons why the flight was cancelled beside typical "bad weather". They did not give any compensation whatsover and no empathy given. Definitely would not recommend this to anyone and personally would not be flying with Jetstar Pacific anymore.

Originally was scheduled to fly with Jetstar Pacific from Da Lat to Ho Chi Minh City and then HCM to Phu Quoc. Flight from Da Lat to HCM got delayed so we rescheduled it to a day before so we can make our HCM to Phu Quoc flight. Booked a hotel in HCM to stay the night and rescheduled flight from Da Lat to HCM. This flight got delayed a whole 2 days, costing me my hotel money. Will now take 8 hour bus ride from Da Lat to HCM to make my Phu Quoc flight, which hopefully won't be delayed either. Keeping my fingers crossed.

✅ Verified Review | Hi chi Minh City to Hanoi with Jetstar Pacific, and I take the first flight in the morning. The counters open only 1.5h before the flight and all the staff were in a bad mood. One of them ask me to return to my queue because she doesn't want to serve passengers with luggage - She said to me "why do you change your queue? Go back there, I check in only passengers without luggage". While there was no signboard or information on the screen saying that it's a special counter, and she could have said for example Sorry I serve only passengers without luggage. It would be nicer. The flight was correct, the food and beverages are more expensive than other competitors and the announcements are rough as well. Last thing, is the cabin storage bins above rows 1-2 are occupied by staff hand luggage - while you have to pay extras to get those seats.

✅ Verified Review | My round trip flight on JetStar was pleasant until my last leg on 25 March from Ho Chi Minh back to Singapore. Upon boarding, I was not allowed to place my luggage in the opposite empty compartment (where I can keep an eye on) and can only place it above my seat as insisted by the crew (I complied). Throughout the 2 hours flight I remain seated all the time with seat belt fastened, seat upright, window blinds up, not disturbing anyone, not requiring any assistance, and even tucked away my camera in a waste punch instead of hanging it over my neck. After 1 hour in to the flight, a crew member tells me that my camera waste-pouch would get entangled in an emergency and it is JetStar’s policy to stow waist pouch in the overhead compartment. I did not comply with this second instruction as I have never heard of such instructions before. He insisted and said he had already told me so. After landing where all passengers had disembarked, I showed him that my is not a strap-on-waist pouch but a pouch that straps on to my tight-belt and any entanglement would be on my belt rather than my pouch, and this would rather amount to a no belt policy. When I said that he is the first crew to complain about my pouch, he replied that all other cabin crew had not been doing their job. When I said I will write to JetStar for clarification, he encouraged me to by offering me JetStar form to fill in and said I will get a quicker response through this form submission. As a paying customer with a choice of not having to be subjected to such authoritarian in-flight service, I would like to hear from JetStar on what is JetStar’s intention?

✅ Verified Review | Da Nang to Ho chi Minh with Jetstar Pacific. Do not book this airline. They changed the flight from 10.55hrs to 20.00hr without mailing or otherwise notifying us. Vietnam Airlines ground service staff had hard work to book a lot of passengers who, like us, because absurdly late for connecting international flights in Saigon. Ground service were ok.