I booked a Jetstar flight which they cancelled at the last minute giving me a flight that was not workable. I had to call twice to make sure that they knew it wouldn't work and that I wanted my money back. I had to pay a higher last minute fee to rebook at a different airline. They promised me my money back within 7-10 business days. It has not been more than 6 weeks with no return of money. I filed a complaint on their website. They said they would look into it within 2 weeks. That has now been a month since they have communicated with me at all. I would never book a flight with them again. Buyer beware! They can mess you up and then not return your money. Meanwhile you have had to book a last minute flight which is more expensive.