Jetstar Asia

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 208 reviews
5/10
3 star Skytrax Rating
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4/10

Jetstar Asia customer review

(Netherlands)

KIX-SIN via TPE. The check in was rather smooth but the flight itself was not very good. staff was rather rude when asked any question and the food and drinks were quite expensive. Furthermore the layover at Taipei was rather chaotic. I would say there are definitely better options in the same price range and therefore I would not recommend flying with Jetstar.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Jetstar Asia customer review

(United States)

KUL-SIN. Reasonable flight. Pay S$4 for drinks. Flights from T1 Changi and KLIA good for transfers to other airlines.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
10/10

Jetstar Asia customer review

(Belgium)

Flew Jetstar Asia from HKG to SIN for a low cost airline company very good service nice clean plane and a very friendly staff.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
2/10

Jetstar Asia customer review

(Australia)

SIN-BKK-SIN. Paid extra for FF points and meal. The meals going up were of acceptable quality but coming back they were diabolical. The seats themselves are fairly comfy but because the rows are so incredibly close it meant I was not able to put my knees in front of me and had to sit splayed legged. This resulted in a sore back and aching hips. Luckily a fairly short flight. Not sure what it is about Jestar crew they're efficient but never particularly friendly. Often they look quite depressed. If only they'd smile and be a bit more welcoming. We also struggled to understand the heavy Singaporean English accent of the Cabin Manager when she made announcements.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
7/10

Jetstar Asia customer review

(Australia)

SIN-HKT. Check in done online baggage drop nice and quick. Aircraft A320 in good condition leather seats ok not much leg room but for flights around 2-3 hours should not be a problem. Buy on board service was efficient and reasonably priced. If the price was right would not hesitate to fly with them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
na

Jetstar Asia customer review

(Australia)

BL593 from Da Nang to Saigon was cancelled with no warning or explanation. Put on a (5 hrs) later flight. Staff quite rude. Gave us a meal voucher which was refused at all food outlets in the airport except one grubby cafe who supplied a 'special menu' for voucher holders! Legroom felt like the smallest I have experienced to date - very uncomfortable. Due to poor reputation Jetstar is not my airline of choice but chose purely on convenience of flight time which does not appear to be 'regular' and wonder whether it was listed and when not fully subscribed simply bundled into the later regular flight?
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
3/10

Jetstar Asia customer review

(Australia)

We were near rear of the queue at the check in for Flight 3K556 from Saigon to Singapore before the counter opened 2 hrs before the flight. Service was painfully slow and we got checked within 1 minute of the 40min cut off time. Immigration and security delays got us to gate with only 1 minute to spare. If anyone missed the gate cut off it would have been down to Jetstar's own slow service but to be fair do not know whether any of the many behind us were knocked back or not. Seat pitch is way too small for any flights of 1 hour or more in fact quite painful. I noticed most passengers accepted this shortcoming and did not recline their seat - except the one in front of me!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
9/10

Jetstar Asia customer review

(Singapore)

Flew Hanoi-SIN on A320. Leather seats were ok but leg space is really tight. Seat recline - as good as no recline. Though this is a budget carrier more could be done with the seats. Seats pale in comparison with other budget carries I have flown. Cabin crew attentive and service was prompt. Plane was overall in a good condition. Air con was regulated such that we didn't have to purchase the blankets. One should consider full service carriers for any flight more than 4 hours especially if you are tall.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
10/10

Jetstar Asia customer review

(Singapore)

Flew TPE-SIN aircraft was an A320 that was recently delivered in October this year. Seats are comfortable although leg room is very small. Recline was also barely noticeable. Service by the staff are also excellent and toilets were kept very clean throughout the entire flight. Would recommend for short-medium haul flights but might reconsider for flights longer than 5 hours.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
6/10

Jetstar Asia customer review

(Spain)

PNH to SIN. The aircraft was clean. Flight was on time. Very little leg room. OK for this flight (
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes