Jet2.com

Not Verified | Terrible company, non existent customer service. God forbid you should have a problem with your package holiday, they are just so so unhelpful and we were left in the lurch as a family. So disappointed with Jet2.

Not Verified | We've flown with Jet2.com a few times, and always been impressed. This flight was similar. Sure, it's not a scheduled flight like Air France or BA, so don't expect it to be formal or upmarket. Checking in at both airports is really easy, and queues were managed well. Plenty of staff around to help who were all friendly and helpful. Fast and efficient despite some airport issues. Boarding was also really easy and organised, staff extremely friendly and creating conversation while waiting to board, due to the abundance of staff without anything to do (which is good for passengers I guess!). On-board, the seat was relatively comfortable and Extra Legroom was great. Cabin crew extremely attentive and actually liked a conversation, presented excellently and put a few people's mind at rest who were nervous of travelling. The plane was also quite clean for a holiday airline. I'd not buy any food though - the toastie left a lot to be desired, despite generic drinks being good. I also love they offer Starbucks on-board! I'd highly recommend Jet2.com and far better than other holiday airlines, despite the fares not really being 'low' anymore. However, I'd still rather fly scheduled if possible but a great alternative.

✅ Trip Verified | Hopeless. Computer broke down at the gate (20B), bus driver seemed to get lost on the way the the plane, when we got to the plane we got settled and then I was approached by an attendant asking who I was and why I was sat in my seat. Somehow they’d lost the fact that I’d checked in. Then the plane was delayed for unfathomable reasons to do with “too many doors open”. And on and on. Tired old plane, poor organisation and it was late. Staff clearly under pressure and snippy to passengers.

Not Verified | Swift check in service with plenty of staff on hand to help. Cabin staff were well groomed and attentive. With regard to the seat I found it very uncomfortable, even for the short flight time. There seemed to be hardly any padding and the back of the seat in front reminded me of an ironing board. I pre-ordered an inflight meal (Breakfast) which was delivered promptly, wish they had this facility on TUI. The meal was tasty and came with a drink. This was a great experience as everyone else had to wait for the drinks trolley to make its way through the cabin. With regard to it being friendly low fares, I got the unfriendly fare. Not sure if it was because it was Barcelona but the flight only ticket was pricey. I’ve noticed the prices have shot up for 2024 even more,

Not Verified | Jet2 ground and cabin staff are abrupt and unwilling to help, grumpy on our last two flights we have taken with them. I will do my best to travel with a different company next time.

Not Verified |   First time flying with Jet2 they didn't disappoint, We flew on a new A321 neo aircraft, Crew were friendly & efficient. We got 3 drinks services going but only 1 coming home. We paid for inflight meals both ways tea, coffee or hot chocolate were included. The food was very good & hot, Drinks were good value.

Not Verified | So we flew out at 6.30 am. The seats are really uncomfortable, absolutely no padding. I managed to nod off but the tannoy was in full flow for selling coffee, sandwiches etc. Next we had duty free, then half price sarnies. When the cockpit decided to let us know when and where we were, couldn't hear a thing. They need to try the selling channel a lot clearer. By the time we landed everything was numb. The coffee was appalling and cost £3.00. There was no in-flight entertainment. On the way back just as bad but we had an extra hour to endure. The staff are great but the comfort you can forget. I get they're supposedly budget given how expensive the flights were to begin with.

✅ Trip Verified | In the UK it is pretty difficult to get a full-service airline offering direct flights to anywhere except Heathrow or Gatwick. The so-called "low-cost" carriers dominate. Having flown the competition we reluctantly tried Jet2 for our flights to and from Madeira. In many ways, Jet2 proved to be a long rung above the competition. 22kg of checked luggage and 10kg of hand luggage plus a handbag or laptop bag are included as standard. The seats are as you would expect on this type of airline, minimalist. The cabin crew were friendly and the drinks and food onboard appeared to be reasonably priced. I cannot vouch for the quality of the hot or cold food as we did not try it. Flights out and back were on time and boarding was smooth and efficient.

✅ Trip Verified | Easy online check-in via the APP. Lots of staff to assist with bag drop, plus not overly fussy about carryon size. New plane which has good point of lots of overhead baggage space, decent leg room for short haul but no recline on seats and nowhere to put bottles etc. Sadly the passenger seat was not clean even though we were the first flight out that day. Flight kept to schedule. Return at HER was also made easy as there were lots of staff to assist but one annoyance was that we'd flown out of T1 but arrived back at T2 so had to bus it back which added time. All in all its as good as it gets for budget.

Not Verified | We were delayed for 27 hours on 28th August due to air traffic control disruptions. We were told very late at night to either find a hotel and they would pay for it including any taxi fares and that they would let us know by 7 am the next morning what was happening or we could cancel and book another holiday and this would also be covered by them. Guess what - can't claim anything - lies all lies. On the other hand easyJet appeared to be helpful to their passengers regular texts finding accommodation and transport. Will never use jet2 again.