Jet2.com

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 578 reviews
7/10
3 star Skytrax Rating
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3/10

"can’t understand why they lie about times"

(United Kingdom)

Not Verified | I have flown with Jet2 several times over the last 8 weeks and I have started to notice a pattern with them. I’ve had 2 flights to zakynthos and each time we are fed the same lies. Our flight is due to take off at 6:30am, doors closed before 6:15 and to be told at 6:20 that our time for take off is 7:15. Over the past year I’ve just thought that this was normal now but after flying with several other airlines this year, it’s only jet2 that this happens with. It’s always the same story from the captain over the tannoy. When I looked for this flights, other airlines advertise around 30 minutes quicker than jet2 as jet2 advertise the flight at 3hr 55, then we get told that it’s always 3hr 25. I can’t understand why they lie about times.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteManchester to Zakynthos
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Awful customer service"

(United Kingdom)

Trip Verified | Flight to Tenerife south got diverted to Tenerife north as pilot couldn’t land due to wind. Yes fine annoying but refuel and try again. Get to Tenerife north and get given option to get off and pay for ourselves to get to accommodations, decided no but a lot of people did as they seemed scared that we couldn’t land there, fine they will get off. Hours late everyone still on a red hot plane and nothing happening. Whilst in this time looking on flight scanner and seeing every other plane able to land perfectly fine and getting told the wind is still too bad. Makes no sense as everyone was on time landing. 3 hours later luggage finally getting taken off and refuelling, more people choosing to get off as it’s hours gone, no water, no food and no information being given. Finally after 4 hours they are off and we seem fine to go, no luggage mess up and everyone left on plane has to go out and say which one of the bags is theirs. Then having to get moved around to balance plane, being told he still might not be able to land again and might have to come back to Tenerife north again. Luckily after 2 more attempts to land he did. Unsure how everyone else were able land and he couldn’t? Maybe his ability wasn’t as high as the other pilots? Awful customer service with information provided on the flight and being on a plane for near on 11 hours isn’t great way to spend your first day on holiday when it should of been 5 hours max. Jet2 normally amazing but have let themselves down this time!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBirmingham to Tenerife south
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Will never fly jet2 again"

(United Kingdom)

Trip Verified | Jet2, an absolute shambles. Upon arriving at Tenerife south airport at 8pm for our return flight home about an hour in we were told we were delayed until midnight when we were told we would be boarding shortly from gate C40. So travel to other side of airport, go through passport control, to sit there for another hour and a half then was told the flight was cancelled. No other information was gave to us for another 45 minutes, just had to stand there waiting. Then had to walk to other side of airport to be told we’ll be getting put up in a hotel for a night and our next flight would be 1pm the next day. Upon sitting for hours until Jet2 sorted out accommodation for everyone we eventually arrived there at about 3:30am. We arrived at a hotel that could only be compared to the Cecil hotel, absolutely shocking rooms. Would give the cleanliness a 1/10. Had to change rooms as there was a cockroach running about the room. Had no sleep whatsoever then our transfer came (which was also late) Got to the airport for 11am for our next flight at 1pm. Checked bags in, went through security, looked at departure board five minutes later, delayed until 10:40pm. You can imagine how upset and angry everyone was. Another day of sitting in the airport. After waiting all day we then got on a flight at 8:25pm and returned home a day later than expected. Can only say about Jet 2 staff that they are a shambles. Communication was absolutely terrible. Whilst we were standing waiting on information they just kept saying “see it as having an extra day on holiday” which I don’t understand as we’d been in an airport for two days. Tried to claim compensation yesterday and I got back that the flight was delayed due to “extraordinary circumstances”. Don’t really see how that’s my problem or my fault. Feel sorry for all the people travelling with children. There was kids trying to sleep on the floor of the airport whilst jet2 were no where to be seen. Will never fly jet2 again in my life and if anyone has any sense they won’t either.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteTenerife south to Edinburgh
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"friendly, helpful, knowledgeable, always smiling"

(United Kingdom)

Not Verified | Flight from Newcastle to Kefalonia was the best experience we have ever had. This was due to one flight attendant. He was friendly, helpful, knowledgeable, always smiling. Andrew Smith is the best F/A I have ever met. Thank you for making the time pass by so quickly.
AircraftBoeing 747
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNewcastle to Kefalonia
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"Rude staff on plane"

(United Kingdom)

Not Verified | Delayed flight by 2hr 56 mins, toilet issues on outgoing plane. Ruined the next day as arrived home 4 hours late. Food voucher offered to around 6 people at the terminal - sandwich and warm bottle of water dumped at the gate, no explanation given. Not even offered a hot drink. Rude staff on plane. Poor customer service. No compensation - pre booked seats on next flight pay that little bit extra and fly with another company,
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSofia to East Midlands
Date FlownFebruary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"lack of consideration and compassion"

(United Kingdom)

Not Verified | My parents booked a last minute Package holiday via Jet2 on 23/02/2023 to depart on 29/02/2023 - unfortunately our beloved pet fell ill on 24/02/2023 and had to be taken to an emergency vets and has been admitted since for life saving treatment. We currently do not have any advice on how long the recovery will be, I called Jet2 to see if there was an option to move and pay an admin fee for the holiday to be changed to a later date. We were advised that this wasn’t possible because it was 14 days or less - I understand this is policy however the holiday was booked in less than the 14 day period. The lack of compassion and understanding from the staff members was quite disgusting, I understand protocol is to be followed however it isn’t as if we were expecting a refund at such a last minute so I didn’t see our request as being so unreasonable to move the holiday to a later date and pay the difference and admin fee. I then called Jet2 back after speaking with my Travel Insurance to cancel the holiday - the staff member I spoke to to cancel the holiday was aware of terrible time and stress we are currently enduring and I made them aware of the reason for cancelling and our family dog requiring life saving treatment and he ended the call with a “I hope you have a fantastic day” ! Did you not just listen to anything I just said, obviously not! Feel that we have received nothing but lack of consideration and compassion during this time and we will not book again via this company.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteManchester to Lanzarote
Date FlownJanuary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"friendly professional crew"

(United Kingdom)

Not Verified | App very easy to use and reasonable fare. The airport helpers in FUE exceptionally helpful as check in desk. The flight itself was operated by a friendly professional crew for whom nothing was too much trouble. Certainly fly again.
AircraftBoeing 737 800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteFuerteventura to Edinburgh
Date FlownNovember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"we were so impressed"

(United Kingdom)

Trip Verified | I'm someone who complains when I'm not happy about something but who gives credit when it's due. This was our first flight with Jet2 and we were so impressed that I felt compelled to share our positive experience. The price of the flight was extremely low, the leg room was generous (I'm 6ft), the staff were friendly and helpful. The optional food onboard was good value, the plane was spotless and on-time both ways. A happy, hassle - free trip that made us want to look out for Jet2 next time we travel. As a budget airline they really do set new standards. Ryanair, etc take note!
AircraftBoeing 737-800
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteManchester to Athens
Date FlownNovember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Disgraceful customer service"

(United Kingdom)

Trip Verified | Our flight was delayed over 4 hours due to a fault on the aircraft. We were offered no refreshments or help and missed an important meeting. Made a claim which they acknowledged over 3 months ago. Since then nothing - they ignore emails and have no number you can call. Disgraceful customer service. They claim you cant phone them as they want all written details, This is an excuse it is so they can ignore you. I have flown with them three times this year but will not anymore
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteEdinburgh to Alicante
Date FlownJuly 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"very little help from Jet2 and many unanswered emails"

(United Kingdom)

Trip Verified | On our return flight for a holiday in Santorini with Jet2 our luggage was delayed. We were assured by Jet2 that they would have our luggage couriered to us within 72 hours. This didn't happen. We spent many hours trying to locate our luggage with very little help from Jet2 and many unanswered emails and different departments passing us around. We have now been told by Jet2 and the insurance that they sold us that they will not pay us any compensation without receipts for the contents of our bags. This is a ridiculous situation who keeps the receipts for clothing, luggage and toiletries just in case an incompetent airline looses their baggage. We feel like Jet2 have taken no responsibility for their mistake and that the insurance they sold us was next to useless.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBristol to Santorini
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no