Jet2.com

Not Verified | We were delayed for 27 hours on 28th August due to air traffic control disruptions. We were told very late at night to either find a hotel and they would pay for it including any taxi fares and that they would let us know by 7 am the next morning what was happening or we could cancel and book another holiday and this would also be covered by them. Guess what - can't claim anything - lies all lies. On the other hand easyJet appeared to be helpful to their passengers regular texts finding accommodation and transport. Will never use jet2 again.

Not Verified | I'd like to share our parents story, My dad is 65 and mum 68, they are both disabled, they have taken the kids away for a weeks holiday. They have been stuck at the airport in Palma for 36 hours with no information. I recognise that the initial delay was out of Jet2 control, but since the airline have acted disgracefully. Multiple issues including: 1. Constant confusing updates on when plane will depart meaning parents have had to stick to the airport to ensure they don't miss the flight 2. No offer of accommodation, they have been forced to sleep on the floor with two teenagers 3. Were given food vouchers which no stores accept (luckily they have been able to pay for things out of their own pocket) 4. Sent on multiple occasions to gate only to find out their plane isn't there and won't be 5. fobbed off by every jet2 staff member, including the helpline that simply stopped replying 6. been lied to constantly by jet2 who claim no available accommodation (I found 500 rooms within 2 minutes of searching within 10km of the airport), after sharing that info with Jet2 they stopped replying to me too. My parents are in severe pain from sitting for so long on plastic chairs but are too fearful to leave and go book a hotel in case they miss the flight. Absolute disgrace, I wish I could give 0

Not Verified | I have flown with Jet2 several times over the last 8 weeks and I have started to notice a pattern with them. I’ve had 2 flights to zakynthos and each time we are fed the same lies. Our flight is due to take off at 6:30am, doors closed before 6:15 and to be told at 6:20 that our time for take off is 7:15. Over the past year I’ve just thought that this was normal now but after flying with several other airlines this year, it’s only jet2 that this happens with. It’s always the same story from the captain over the tannoy. When I looked for this flights, other airlines advertise around 30 minutes quicker than jet2 as jet2 advertise the flight at 3hr 55, then we get told that it’s always 3hr 25. I can’t understand why they lie about times.

✅ Trip Verified | Flight to Tenerife south got diverted to Tenerife north as pilot couldn’t land due to wind. Yes fine annoying but refuel and try again. Get to Tenerife north and get given option to get off and pay for ourselves to get to accommodations, decided no but a lot of people did as they seemed scared that we couldn’t land there, fine they will get off. Hours late everyone still on a red hot plane and nothing happening. Whilst in this time looking on flight scanner and seeing every other plane able to land perfectly fine and getting told the wind is still too bad. Makes no sense as everyone was on time landing. 3 hours later luggage finally getting taken off and refuelling, more people choosing to get off as it’s hours gone, no water, no food and no information being given. Finally after 4 hours they are off and we seem fine to go, no luggage mess up and everyone left on plane has to go out and say which one of the bags is theirs. Then having to get moved around to balance plane, being told he still might not be able to land again and might have to come back to Tenerife north again. Luckily after 2 more attempts to land he did. Unsure how everyone else were able land and he couldn’t? Maybe his ability wasn’t as high as the other pilots? Awful customer service with information provided on the flight and being on a plane for near on 11 hours isn’t great way to spend your first day on holiday when it should of been 5 hours max. Jet2 normally amazing but have let themselves down this time!

✅ Trip Verified | Jet2, an absolute shambles. Upon arriving at Tenerife south airport at 8pm for our return flight home about an hour in we were told we were delayed until midnight when we were told we would be boarding shortly from gate C40. So travel to other side of airport, go through passport control, to sit there for another hour and a half then was told the flight was cancelled. No other information was gave to us for another 45 minutes, just had to stand there waiting. Then had to walk to other side of airport to be told we’ll be getting put up in a hotel for a night and our next flight would be 1pm the next day. Upon sitting for hours until Jet2 sorted out accommodation for everyone we eventually arrived there at about 3:30am. We arrived at a hotel that could only be compared to the Cecil hotel, absolutely shocking rooms. Would give the cleanliness a 1/10. Had to change rooms as there was a cockroach running about the room. Had no sleep whatsoever then our transfer came (which was also late) Got to the airport for 11am for our next flight at 1pm. Checked bags in, went through security, looked at departure board five minutes later, delayed until 10:40pm. You can imagine how upset and angry everyone was. Another day of sitting in the airport. After waiting all day we then got on a flight at 8:25pm and returned home a day later than expected. Can only say about Jet 2 staff that they are a shambles. Communication was absolutely terrible. Whilst we were standing waiting on information they just kept saying “see it as having an extra day on holiday” which I don’t understand as we’d been in an airport for two days. Tried to claim compensation yesterday and I got back that the flight was delayed due to “extraordinary circumstances”. Don’t really see how that’s my problem or my fault. Feel sorry for all the people travelling with children. There was kids trying to sleep on the floor of the airport whilst jet2 were no where to be seen. Will never fly jet2 again in my life and if anyone has any sense they won’t either.

Not Verified | Flight from Newcastle to Kefalonia was the best experience we have ever had. This was due to one flight attendant. He was friendly, helpful, knowledgeable, always smiling. Andrew Smith is the best F/A I have ever met. Thank you for making the time pass by so quickly.

Not Verified | Delayed flight by 2hr 56 mins, toilet issues on outgoing plane. Ruined the next day as arrived home 4 hours late. Food voucher offered to around 6 people at the terminal - sandwich and warm bottle of water dumped at the gate, no explanation given. Not even offered a hot drink. Rude staff on plane. Poor customer service. No compensation - pre booked seats on next flight pay that little bit extra and fly with another company,

Not Verified | My parents booked a last minute Package holiday via Jet2 on 23/02/2023 to depart on 29/02/2023 - unfortunately our beloved pet fell ill on 24/02/2023 and had to be taken to an emergency vets and has been admitted since for life saving treatment. We currently do not have any advice on how long the recovery will be, I called Jet2 to see if there was an option to move and pay an admin fee for the holiday to be changed to a later date. We were advised that this wasn’t possible because it was 14 days or less - I understand this is policy however the holiday was booked in less than the 14 day period. The lack of compassion and understanding from the staff members was quite disgusting, I understand protocol is to be followed however it isn’t as if we were expecting a refund at such a last minute so I didn’t see our request as being so unreasonable to move the holiday to a later date and pay the difference and admin fee. I then called Jet2 back after speaking with my Travel Insurance to cancel the holiday - the staff member I spoke to to cancel the holiday was aware of terrible time and stress we are currently enduring and I made them aware of the reason for cancelling and our family dog requiring life saving treatment and he ended the call with a “I hope you have a fantastic day” ! Did you not just listen to anything I just said, obviously not! Feel that we have received nothing but lack of consideration and compassion during this time and we will not book again via this company.

Not Verified | App very easy to use and reasonable fare. The airport helpers in FUE exceptionally helpful as check in desk. The flight itself was operated by a friendly professional crew for whom nothing was too much trouble. Certainly fly again.

✅ Trip Verified | I'm someone who complains when I'm not happy about something but who gives credit when it's due. This was our first flight with Jet2 and we were so impressed that I felt compelled to share our positive experience. The price of the flight was extremely low, the leg room was generous (I'm 6ft), the staff were friendly and helpful. The optional food onboard was good value, the plane was spotless and on-time both ways. A happy, hassle - free trip that made us want to look out for Jet2 next time we travel. As a budget airline they really do set new standards. Ryanair, etc take note!