Jet2.com

Flight from Manchester to Dubrovnik 24th June. Despite flight being delayed by 4 hours at Manchester with faulty nose wheel on an old A320 baggage not loaded and not received at Dubrovnick. Spent whole of 7 day island cruise without own clothes and personal items having to buy essentials in country in day before cruise started. No Jet2 Agent at Dubrovnik and reception by their staff at Manchester off hand. Only means of contacting Customer Service is by post or e-mail. Jet2 take at least 35 days to respond in full. Totally unacceptable.

Travelled on June 30th to Majorca from Leeds Bradford. Flight out 50 mins delay. No explanation. Flight was good when we got there we got our luggage and went to the shuttle bus we sat for 2 hours before leaving for our destination. Beautiful 7 days holiday then the nightmare began. On the 7th July arrived back at the airport at 6.45pm for our flight (LS228) at 9.20pm to find our flight was cancelled until 3.45am the next day. Given a ten euro voucher for food each. Told flight was delayed due to the bad weather the previous evening in Leeds. Eventually flew at 5am (7 hrs 50 mins delay). Was upset because Thomas Cook who had a similar flight into Leeds Bradford airport diverted to Manchester and transferred customers by coach to Leeds. Was told that I had to put my complaint in writing.

Flight delay 6 hours Leeds-Barcelona little information updates and far too many drunks on the flight making the whole experience for my family very unpleasant. Please can we have an airline to be proud of at Leeds Bradford airport.

If you can book another carrier do so! I paid extra to select our seats well in advance of departure date. I got email from jet2 to check in online. I noticed they had changed all our seats and separated us! I phoned them - no acceptable answer - just that "the computer did it!" I asked for refund of the extra cost I paid for the original seats - not allowed - no refunds are possible!! So they charge you and don't deliver. What a shambles! A fine way for Jet2 to send us on holiday.

Flew from Rome to Manchester. Ground staff at Rome Check-in were the slowest I've ever encountered. Was charged 33 Euros for a boarding pass printout and 61 Euros for 1 suitcase! We then waited an hour on the tarmac with door open in 35 degrees as numbers didn't tally. To top it all the bag I paid for never made it onto the plane and I'm still waiting for it to be delivered 2 days later!

I've just returned from my first Jet2 package holiday. Unlike most packages we weren't pestered with holiday reps trying to sell trips. My only complaint was that when we got to the airport we were sent to the coach - we hurried in case we were keeping them waiting as my bag had been the last off the carousel. We sat on the bus for 40 minutes. When we were eventually about to set off to the hotels I asked the rep what the hold up had been. She said we'd been waiting for another flight to come in! I wouldn't have minded if she'd told us we'd be waiting all that time but just to leave people sat around is not acceptable.

LBA-SXF-LBA for a weekend with my wife online check-in LBA-SXF and no bags meant quick transit through security to a 5 minute early departure with a 20 minute early arrival in SXF. Onboard prices are comparable with U2/FR/TCX and the crew were friendly enough. Return left SXF 10 minutes early and arrived in LBA 30 minutes early with friendly crew with little upselling. The seats and legroom are fine for the short sectors we flew the planes on both legs were clean and perfectly up to the task. The offshore handling agents perhaps need more briefing chaotic check-in but on the whole a good experience.

Manchester to Rome on flight LS791 on May 3rd 2012. The flight was good the plane was tidy we departed and arrived into Rome on schedule. Booked this flight on March 11th and noted on the booking confirmation that we needed to print our booking pass's from 28 to 5 days before the flight or pay an additional charge. We went to Australia and returned to NZ just before our departure date in April to find computer problems did not allow us to print the boarding pass. We were charged pounds sterling 17.50 each to print out the boarding pass which I feel is steep after you have already paid pounds sterling 46.07 covering online booking fee reserved seats fee payment card fee booking fee. We knew we were in for a further charge due to circumstances not allowing us to comply with the check in directive on the booking confirmation but after paying pounds 46.07 already we did not expect to be fleeced with another cost of 35 pounds. 10 pounds would have even seemed high as this was the online booking cost. It is a pity that what seems a good airline and certainly one who provides in our opinion a good flight could loss clients by boarding costs they wish to charge.

Waited 50 minutes to check in. Flight called and we were put in a queue outside in temperature over 40 degrees centigrade. Waited 30 minutes in this heat. No reason for this - we could have waited in the airport. Embarked on the aircraft and sat with doors open and no air-conditioning for a further 25 minutes. This treatment of customers is not acceptable.

My wife and I recently flew from Glasgow to Paphos on the so called 9am flight. Despite all passengers being on board by 8.50 am we were advised the aircraft did not have a "slot" until 9.45am. As a matter of interest I've checked subsequent flights each Sunday since the start of June and the average delay is between 30 and 40 minutes. Just checked this mornings flight and it took off at 9.50am. It's bad enough enduring a five hour flight without having to wait another 45minutes before you even take-off. Why do they advertise a 9am take off time when it seldom happens.