Jet2.com

Faro to Leeds 7 July 2012. Flight due to leave 10.50 hrs delayed by 3.5 hours allegedly due to faulty navigation equipment. Jet2 knew about this at 06.30 hrs yet passengers only notified at 09.50 hrs when many were in boarding area and unable to return to other side of barrier. Staff unhelpful and couldn't seem to care less. After much cajoling eventually Jet2 staff agreed to escort us back through passport control and security. Offered a 6 euro voucher - hardly adequate. To make matters worse once on board jet2 advised us that there was insufficient refreshments available although plenty of scratch cards and expensive gifts to purchase! Haven't flown Jet2 for about 5 years and very surprised at how they have deteriorated.

My son arrived for his Jet2 flight from Leeds/Bradford to Venice more than 45 minutes before departure (Jet 2 state check in should be a minimum 40 minutes before) and was promptly told he wasn't allowed to board. Whilst I appreciate this was cutting it a bit fine there was sufficient time to check his bag in and he had already paid to check in online! Not very impressed with the pedantic staff or the various additional charges added to the advertised ticket price. Unfortunately my son had to book another Jet2 flight this time from Newcastle in order to get to his destination today. This will definitely be the last as neither he nor I will use this airline again!

I have flown with this airline 4 times in the last 5 months and have been delayed in excess of 4 hours twice and over an hour on the other flights. Having just been in Leeds Bradford 'International' Airport the departure screen showed 6 of 7 Jet2 flights delayed. I believe this is due to several mechanical failures which is hardly confidence inspiring.

Edinburgh-Faro return. Paid £2200 (family of 4) for a direct flight some £500 more than a 2-leg flight with BA or Lufthansa. Disappointed to discover that Jet2 craft were 25-year old rust-buckets which despite trendy red and grey leather makeovers still rattled. Combine that with miserable cabin crew air-con stuck at mid- December and seats which provided no buttock support and you have the makings of a fairly unsatisfactory experience. Next time will ignore the family's calls for a direct flight go with the "£500 less" option even if it does take a couple of hours longer.

I have used Jet2 for my last 5 flights but would seriously consider another airline from now on. Flew back from Alicante on 11/07/12 on the 12.05 flight. It was an hour late taking off due to a problem with the remote air conditioner. The plane was stifling hot and when people asked for a drink of water the cabin crew refused. When we eventually got under way they had the audacity to charge £1.80 for a small bottle of water. The captain did apologise for the delay but the cabin crew made you feel as though they were doing you a favour.

Truly awful customer service. Got a return trip from Manchester to Prague. Outbound flight delayed by an hour due to an aircraft fault - not so bad as it was a Thursday early evening flight so didn't impact too much on the trip. Cabin crew were helpful and friendly. Return leg on Sunday evening due to depart at 20.05 was delayed by 5 hours and we were only told about this half an hour after we got to the airport. They knew about it the previous day because it was caused by an aircraft going completely out of service in Gran Canaria. So standards of aircraft maintenance are obviously not the greatest! In total we had to spend 7 hours in Prague airport and all we got was a 255 Kc voucher each worth about £7. The airport restaurants are expensive so this didn't go very far. Eventually got home at 3am when we both had to go to work the next day. The very least they could have done is text or emailed us when they knew they'd be an aircraft down 24 hours before the flight and we could have spent more time in Prague. I got a text at 20.08 three minutes after the flight was due to take off. Brilliant. Never flying with this lot again.