Jet Airways

STN-JFK return. Travelling with infant. Excellent service by cabin crew however the airline does not cater for young children. Our daughter did not need a bassinet but we noticed that there was no provision to hang a bassinet. Travelling from STN is good with the fast track lane for security however at JFK no adequate provisions for business passengers at security. The 767s are fairly old.

Stansted to Washington faultless however the plane had seen better years. The return flight was good with plenty of space - plane being condition however the service on occasions did represent elements of 'Faulty Towers' with a companion being bathed in champagne. Both myself and my wife had two different menus which did not represent the actual menu being offered during the flight. Attention to detail would have made all the difference. However excellent amount of personal space. Based on round trip comparison costs the trip represented good value.

Return Stansted to Los Angeles. Check in at Stansted easy and Fast Track Security. Maxjet Lounge was nothing special and offered the normal fayre you expect. It is a shame it does not have its own washrooms. They started flying the route the day before and I was disappointed with the service offered. One was left to wonder how the crew would have coped had the flight been full rather than just under half as it was. The return to Stansted was a delight - crew were eager to help and made the flight a pleasure. The seats were comfortable but controls took a bit of getting used to. IFE is provided by personal units. As others have said there is an issue over battery life and mine "died" on me on the way back. I would rate them 3 stars for the outbound and 5 stars for the return for value for money.

We were standby customers for flights on MaxJet from Dulles to Stansted and Stansted to Dulles flights. We had no problems getting seats on the plane at the time of checkin. Was a little worried since they only have one flight a day but not problems. We had no issues with flights being cancelled. I will say that we left a little later than the scheduled time but we boarded on time so the delay could have been airport traffic. It was great to be served finger foods and champagne before takeoff. You get a salad with bread and your choice of an entree. It will depend which entree you get on how good it is. If you are flying to UK get the fish from UK get the chicken curry or salmon. Deserts are delicious. They also have a deal with the Radisson hotel in stansted so you can shower and eat breakfast buffet (if you have time of course before your connection flight). Everyone was friendly and helpful on the flight. The entertainment unit is good even though there can be issues with batteries running out. Plenty of movies music videos shows to watch.

I recently traveled from Washington DC to Stansted with MaxJet. The flight over was not bad but I thought their gourmet meals were overrated. The trip back was a nightmare. My flight was cancelled and I was flown to JFK instead. I wouldn't have minded this if they had actually gotten me to Washington in time to catch my connecting flight. There was ample time given that the JFK flight was several hours earlier than the original flight. Instead I was given the run-around on the phone pre-flight at Stansted and at JFK as to how I was getting home. At JFK a rep from MaxJet assured us (I had found others who were in the same predicament) that we would be flown on Jet Blue to Washington. Everyone but me was. They couldn't find my name on some list even though I provided them with my confirmation number etc. Long story short I got home a day late having missed appointments and obligations. I have written to MaxJet and have not even had the courtesy of a reply. Please be prepared for any eventuality if you fly this airline.

My husband and I flew from Washington Dulles to London and back in June. The 767 was broken and they substituted an Air Florida 737 with movable ottomans (possible projectiles) and the threat of a fuel stop in Gander. They crew was baffled. They didn't know how to work with the Air Florida crew. MaxJet knew the quality of the service was so far below what was advertised that they offered $500 per person rebated via coupon for future service. Three months later with multiple customer service contacts: not a dime. The return flight was on a 757 owned by the Dallas Mavericks. It was very luxurious and the Team Jet crew worked smoothly with the MaxJet crew. Bottom line: nice people working on a shoe-string with very uneven service. If an offer of reimbursement for under-performance is tendered don't hold your breath. If the plane is broken: you're out of luck.

Stansted to Washington last Summer and a positive review. This year we booked Stansted to Las Vegas - what a drop in customer service in a year. Stansted lounge had a smaller range of food and drinks and was packed when we arrived. The crew onboard the outbound flight seemed to think that they were doing you a favour by serving you - the word condescending springs to mind. There were only 2 services this year - fewer than last year. You are expected to serve yourself if you want any snacks. Last year they brought them round to you every 15 minutes. On our return there is no lounge in McCarran airport and no drinks or food vouchers supplied. Again the crew were condescending in their service. I was told off by the purser as my table was at an angle and not directly in front of me. As it wasn't blocking the aisle I didn't see a problem. As others have mentioned the planes are old and it's a nuisance that the DVD player has to move when food is served. The service has gone way downhill in a year although the plane was full. I'd just returned from an economy flight with KLM to China and the service onboard KLM was better than that supplied by Maxjet. The only thing in it's favour is the extra seat width and length. Last year I was keen to book again. This year I'm not so sure.

I tried it twice first time disaster second time excellent. It appears the Vegas flight is the winner - if you're going to Washington DC you are in trouble. I wanted to go with Maxjet again this summer but the thought of delays hesitation in giving us the true picture etc made me decide to cash in my Virgin airiles and leave from Heathrow which isn't what I wanted in the first place. I want to leave from Stansted. Maxjet needs to put their house in order; get their pricing right. Until then I search for options.

Booked return flight -STN-JFK : outward flight faultless. Got to JFK for our return flight and told that the return flight had been cancelled due to technical problems. The customer services said we had been booked premium economy seats with Virgin to Heathrow at roughly the same time and a taxi would meet us to take us over to STN to pick our car up. We were then transferred to a different terminal to catch the Virgin flight and told that Maxjet had only authorised economy seats for us - as opposed to their promise of premium economy. Maxjet staff basically said anything you wanted to hear in order to move you on quickly! We have since been offered compensation of a round trip back to NY which has so far not materialized but looking at some of the comments from previous people regarding the age of the planes I think we would need to think twice before using again & would not recommend.

Recently flew Las Vegas to London and back accompanying my handicapped brother. Both of us travel veterans we were very impressed with the service amenities and great crew. Love the access to a lounge where we could relax use the computers and enjoy great food. I look forward to flying with them in the future.