Jet Airways

Stansted - Las Vegas return. The service was superb as was the lounge at Stansted. We flew on to Vancouver executive class with Air Canada and our experiences with Maxjet were much better than those with Air Canada. We would have no hesitation in recommending the airline to our friends and would fly Maxjet again if it flew to our chosen destination.

6th July flight to Washington cancelled. We had no warning and no e-mail to warn us but we checked the flight in the morning and after a lenghty phone call to Maxjet was put on a flight from Heathrow with Virgin economy class. No reason given for cancellation and promised a visit from a Rep when we got to Heathrow. We had to find the extra cost to Heathrow for a start Virgin was not expecting us but rallied round and got us on a flight a no show of course from the Maxjet Rep and so far we have not received a reply to our complaint from Maxjet. I waited as long as I could before I was forced to write this review but it seems they dont really care whether you fly with them or not! Be ready for cancellations and delays and no customer service. On a plus side we did fly back as planned from Washington(delayed) but it was a very comfortable. We had 3/4 hours restful sleep and the service on board was very good. I just dont know if i can trust them enough to use them again which is a shame as it could be such a good service.

STN to JFK and flight was fine apart from a number of issues. JFK is a disaster for small airlines as the big boys get priority on departure slots. We waited two hours to be assigned a slot sat nailed to the seat unable to visit the bathroom was no fun for anyone. The endless queues in the immigration lounge also should put off any sane traveller. Other points of interest: The food was good (not exceptional) though service speed was ponderous. The tv system sits on the table and is therefore an aggravation when the food arrives due to lack of room. The choice of films/tv programmes is excellent. The planes are old and the bathrooms are in dire need of a professional upgrade - the current bathrooms have obviously had a paint job but the job was rushed and shabby. FAs are ok - some smile some dont. The seats are fine for the price but don't compare to VA or BA's business class offerings. They are vastly superior to Premium Economy seating. The plane could do with on-screen maps to show the progress of the flight and the PA system is poor. Overall - good flight good airline but still with one or two teething problems.

MaxJet to Dulles flight was cancelled I received an e-mail stating this called MaxJet immediately. They re-routed us on the JFK flight and another flight within the US to get us to Dulles the same day. The only inconvenience in this is that we have to leave 3 hours earlier than planned and we have to fly on 3 airlines instead of two. We have not done this as of yet however MaxJet has been courteous and helpful on the phone. I will report back when the trip is complete.

Las Vegas to Stansted. I loved the seats food and service onboard Maxjet. Service was wonderful except that they ran out of chicken dinners before we were served and had to choose the Veal. In row 3 I thought we would have been first up but ended up being served last. We chose central aisle seats and loved the freedom they provided. Huge thanks to flight attendants for great service. Stansted to LV went smoothly and our flight even arrived early. Digeplayers worked great food was fine service fine and loved the lounge at Stansted. We shared it with the New York flight and it didn't seem to be overcrowded. Free newspapers snack buffet drinks internet stations were all appreciated. Both my husband and I are in our mid 40's enjoyed our journey with MaxJet. A couple of things I would consider when we book with them again is to not book connecting flights within 24 hours of our arrival in London. We lost our connecting flights (non-refundable) and I'm waiting to see how that works out with MaxJet. The customer service rep promised refunds but I haven't heard back yet. We did purchase trip insurance but we'll see how that works out as well. We had to rebook our connecting flight at more than double the original cost to us. I also wish that Las Vegas had a lounge. If the California flights have a lounge we would probably opt to book via California. Express security is wonderful! I think MaxJet is worth flying a good product at a great price. Just be sure that you can be a bit flexible if the plane is delayed.

LAS-STN return. Missed having a lounge in Vegas but ground staff helpful with pre-boarding with 4 kids. Outbound flight delayed for over 3 hours but crew did a good job of keeping everyone informed and the pilots explained the technicalities. The flight was great cabin crew attentive and food excellent. Baggage delivery took no time at all. Barely made the lounge on the return but it looked great. We usually fly Virgin Upper and I think cabin crew service is pretty close entertainment and food is on par and seats are like an improvement on Premium Economy. The entertainment kept us and 3 kids entertained so there was a good mix of programmes available. I would recommend them and look forward to them flying from San Francisco.

STN-IAD return. Great prices and a great service. Every airline sometimes has problems with delays or luggage (just read the reviews on this site to find that out). MaxJet do a fantastic job and given the price you pay it would be crazy to complain! The food is fine the seats comfortable entertainment fine (turn your dinner tray sideways and it all fits by the way!) and service fantastic. Flying from London Stansted is much easier than Heathrow or Gatwick.

I can't comment on the flight because I never made it. Cancelled my ticket after 5 calls to customer service to change my departure date. They could not give me a quote to change it immediately and never returned my calls after promising every time. Customer service reps on the phone were awful lacking customer care training kept me waiting forever and failed to even apologize for the situation until the 5th call. Then they wanted to charge me nearly $1000 to change my departure date. They were an absolute nightmare and I finally decided to cancel the ticket and rebook with another airline. It was cheaper to do so and I wanted to cut my losses with this company while I still could. Really Maxjet get your act together.

Stansted-JFK. We arrived at Stansted at 8am and were told that Maxjet do not open until 8.45am (their website states 7am). We checked in at 8.45am and with security questions etc the process still only took 5 minutes. Fast Track security a boon and we were in the lounge just after 9am. The lounge was lovely - unlimited good quality sandwiches snacks and drinks. The staff were informative and helpful. The downside was that as our flight left nearly 2 hours late by 11am people were arriving for the Las Vegas flight and it became unbearably crowded. Some people did complain about lack of showers and the toilets were located outside the lounge. The flight itself was more of a mixed bag. We were in seats 9A/9B - more than enough legroom and comfortable seats. We were told that due to the late running of the aircraft canapes would not be served - however seats D to K were offered canapes and people in A/B were not. We had ordered a vegetarian meal but were informed by one of the flight attendants they did not have this - but that the fish was very nice! Not having much choice we accepted it and this was served before other passengers. After everyone had been given their main courses we were presented with a vegetarian main dish by another member of the crew. The help yourself larder - containing a sandwich crisps chocolates and fresh fruit - you had to ask a flight attendant for anything you wanted. About an hour before landing afternoon tea was served. We made up a lot of time and actually arrived pretty much on time at 2.30pm. Considering we paid a few pence less than £599 each return I think we received excellent value for money. It was cheaper than Virgin Atlantic economy and service was better than premium economy and world traveller plus. AI would think twice before paying thousands to travel in upper class or business class with another airline. I hope MaxJet can sort out the tiny niggles because they could so easily be put right.

Tried to travel to DC for business on 25th June and received an email at 09.00 before the 15.00 flight that the aircraft had been downgraded but when I phoned through to take a re-routing option through after receiving the email was told that the limited options had gone but I could have a refund or fly another day. Customer service was appalling. Beware if you are a business passenger and have meetings to attend you can NOT rely on Maxjet to get you there and the customer services could not care. Gave up on the return flight yesterday.