Jet Airways

Stansted to Dulles. Stansted lounge as good as others reported fast track etc. Only defect was 2 of the toilets were out of order but as the plane was half-full that wasn't a great handicap. All on time. Recommended Maxjet to several folk in Virginia especially musicians travelling to the Charlottesville Music Festival from Europe. But warned them of possible unreliability. Returning on 24th from Dulles - flight cancelled but an excellent and friendly check-in steward made sure we were on the Upper Class Virgin flight at 6.30 and arranged for transport to meet us at Heathrow and take us to Stansted. Virgin lounge even more luxurious and sampled the flat-bed system on way home. Our cab driver said he often did this run for Maxjet and another re-routed traveller had had both flights cancelled and re-scheduled. It sounded as if there had been more recent difficulties over parts/maintenance especially on the Dulles flight. Would certainly fly Maxjet again hoping for the best and keeping fingers crossed.

STN to LAS. Check-in a little slow but friendly fast-track through security and then into the lounge which was very busy due to the delayed LAX flight (although lounge being expanded). Service was very good as was food and general view is that this is great value for money. The planes are not that new but they seem well maintained and comfortable. My only gripe was that there were at least 3 passengers with young children and solo travellers such as myself all got asked to move around the aircraft to accomodate these passengers to have "nicer seats". I am usually happy to do this but one wonders why these people could not have got seats all arranged well in advance (particularly as the flight was not full). It did seem as if the staff were a little too eager to please but just a small moan. Overall a great product at a superb price. It looks like the LAS flights are more likely to be on time than others particularly the JFK flights

STN-LAS-STN. Outbound flight excellent. Good cabin crew and food was best we have had on an airline. Return flight delayed due to a member of staff calling in sick - a replacement had to be flown in from Los Angeles. Made me wonder what would have happened if the Los Angeles flight was not on the new roster! Flight home was also good. My concern with is the attitude to safety. I am used to British airlines who have a very strict policy with regards to safety but Maxjet did not ask passengers to be seated when the captain illuminated the seat belt sign. They also allowed an obviously inebriated passenger to sit in the exit seat which should not have been allowed.

STN-LAS return. Excellent service both ways from check-in to airport exit. We needed wheelchair assistance and the only problem with that occurred at STN on return but was not the fault of Maxjet though they did sort it out. The only other problem was the Virgin flight arriving at LAS Sept 9 was 2 hours late and caused congestion at security. Same flight was 2 hours late again Sept 16. Flight crew attentive and friendly food good. Could ask for no more. I would fly Maxjet again no problem.

Flew Dulles-London return. The service was very good and staff treated us well. Just avoiding the long security lines since we received premier security check through may have been worth the additional cost. The seats were comfortable and no wait for lavatory use. The food was good. This was an excellent experience for us. Retrieving luggage is much easier because you are not in a crush of 300 other people

Stansted to Las Vegas return. Outgoing flight fast tracked through security. Seats comfortable and inflight entertainment good cabin staff excellent food more than edible. Return flight on time same service as before but captain made up 45 mins so landed early. All in all you get what you pay for and at prices at £600 return they are cracking value for money yes the seats and planes are a little tired but give them a chance. Cant see how anyone could complain about the Cabin crew.

Dulles to Stansted return. We booked our tickets well in advance and paid $1000 each for the roundtrip flight. Check in at Dulles fine. They give you a ticket to go through the priority security screening which is nice. Maxjet uses the Northwest Lounge along with a couple other airlines so the lounge can get crowded. The lounge had the typical selection of drinks and snacks available. On entering the plane I thought the interior had seen better days. The flight was about half full so everyone was able to spread out. The seat was comfortable and a lot of space. I wish they had given a short brief on how to use the seat because I didn't know the leg rest could extend back and forth to fit the legs until the return flight (it's the big black lever in the armrest). My nine year old daughter was able to figure it out and she slept the entire flight. They handed out the digi players shortly after takeoff and started a meal service. I can't comment too much on the outbound service because I tried to sleep. The return leg from Stansted is where Maxjet shines. The check in was quick and fast track through security is great. We made it through security in about three minutes. Maxjet lounge in Stansted outstanding - wide selection of snacks/food as well as drinks. The service on the return flight was fine but it didn't seem as friendly as the first flight. The food was good but it was definitely airline food I think Maxjet is a little liberal using gourmet to describe the food selection. Maxjet is a great value for the money. The seats space lounge and priority security are well worth the price. It looks like they are upgrading the lavs. The interior of the planes are nice with new carpet and the seats are good condition. I look forward to flying Maxjet again in a couple of years.

LUT-EWR-LUT. Outward journey was thoroughly impressive from start to finish. The car valet service happened without a hitch and check-in was over in a minute. The Luton lounge is spacious and comfortable and the 95% occupancy for the flight seemed to be accommodated easily. Security was a breeze and the private bus service to the plane was efficient. On board staff were friendly and attentive throughout and really seemed to enjoy what they were doing. Food was actually as good as I've ever had on a business class flight and the individual attention given to preparing and plating up the food seemed to make a real difference. Immigration and baggage collection at Newark was efficient and our pre-booked chauffeured limo was pretty much ready and waiting. The return journey didn't start too well because of the overcrowding in the Newark lounge. The flight was again full apart from a few seats and the lounge couldn't handle this. I've heard that a new lounge is due to open soon but Silverjet haven't confirmed this. The Silverjet CEO was actually on the flight so hopefully he'll have realised first-hand how unacceptable the current situation is. Take-off was delayed by about an hour because of air traffic control issues. The service on board didn't seem quite as polished as the outbound flight and the food was only average. Sensibly Silverjet offer a two-course meal on the night flight so that one can get the maximum amount of sleep. As others have commented the seats are far from truly flat but comfort wise they're not bad and we both managed to get some sleep. Breakfast is a sort of on board 'take out' i.e. yohourt smoothie fruit and a choice of cheese and ham stuffed croissant or cream cheese bagel in a bag. Not really my ideal for breakfast but probably better than a ghastly reheated omelette and hash browns and certainly easier for the FAs to dispense 40 minutes before landing. Baggage handling at Luton again let the side down but the car valet service was as efficient as on the outward journey. Overall I'd rate Silverjet very highly; better then MAXjet not quite at the level of EOS but then it's half the price.

A brilliant way to travel. My wife and I went to New York for a 4-day romantic break and travel both ways was relaxed and comfortable. We booked the valet parking at Luton and this is how it works. You drive to the front door of the terminal get the bags out of the car and hand the keys over. Walk all of 20 yards to check-in where they take your bags and passports. Then walk a further 20 yards to the lounge for breakfast. A hostess brought our boarding cards to us about 10 minutes later. That was it. Flights both ways were full and on- time. Service was great food was good everything was just right. All the staff were fantastic.

Flew the inaugural flight STN-LAX. Considering we had press and the Maxjet Customer Service Director onboard service wasn't outstanding. The staff spent most of the trip in the rear galley chatting passed through the cabin 5 times (on an 11.5 hour flight) with water and juice for everything else you had to use the call bell. On one occasion a member of staff stood for 10 minutes chatting in the galley and passengers had to get up to get a glass of water rather than be served. The digeplayers had out of date content - last updated March 2007 and I managed to get through 5 sets due to battery life dying - fine as they had spares available as flight was about a quarter full not so great if no spares available! I asked the Purser if I could have the email address of the CEO who welcomed us on board and invited us to give some comments (he asked us to contact him personally with any comments) to be given a dressing down and then told to visit maxjet.com. Clearly she wasn't interested in any customer feedback. Really rather disappointing think I'll stick to UA next time.