IndiGo

I flew with them from Bangalore to Pune recently. Ground staff at Bangalore airport were a bit disorganized but managed to get us on board fast. Seat was fairly ok but if you are a large person you will feel very uncomfortable as the armrests on this airline did not go up. After take off we were offered drinks despite Indigo being a budget airline. I felt a little hungry halfway through the flight and I manger to get a packet of chips for a cheap price. After which we landed in Pune fresh and nourished. Overall Indigo I feel has service that is better than any other budget airline that I knew.

Flew Chennai Jaipur and return. Efficient service good value and organization from a cut price carrier. New clean aircraft friendly staff. Only problem was that out first booking had not actually been confirmed despite us having a booking number. I received nothing from Indigo to tell me this and I missed the small print on my booking. With an 30 minutes to spare a very helpful groundstaff person went to a lot of trouble to get us new bookings and got us the last seats on our flight. Brickbats for not providing better info re the not confirmed booking (we still don't know why) but kudos to the staff member who helped us in Chennai airport.

Flew BOM to Goa return and BOM to Delhi. The Goa flights were rescheduled many times and we got constant updates by SMS many weeks in advance. Check in at Bombay was smooth with the web check in counter being empty. Flights on time and service was good.

Flew MAA-AMD on Indigo 6e-237. Check in went smoothly the flight was on time it was clean and appeared new and had ample legroom. The food was delicious. The flight crew were quick and efficient. Overall good experience and no problems. Would fly Indigo again.

Flew Delhi-Chennai-Coimbatore in December with family. Check-in was swift and they even allowed little more luggage for our family. I had pre-booked meals and front seats. Non Veg food is served at room temperature which should be provided hot. Staff were friendly and flight was comfortable. I will definitely fly Indigo again.

Kept waiting for more then one hour in the plane to pick up some late comers. I am a frequent traveller from abroad and was on Goa - Ahmedabad flight on 27th February. It was 3.25pm but took off after 4.30. The onboard crew or flight deck crew were not bothered about other passengers. The passengers we waited for had booked 150 seats. I was sitting right in the front seat in row 1 so could hear what was said. There was no apology from the crew or cabin staff. When we landed at Ahmedabad airport we reported to the ground staff. We were asked to complain to the customer service knowing there will be no outcome. It was first time I had travelled Indigo who boast of their punctuality. Never again.

Last week I flew from BOM to Goa and return. Both flights were slightly delayed (ca 15 mins) but the quality of the service has compensated for these minor delays. The planes are new offering ample legroom - on the flight back we were offered emergency exit seats with no extra fee- which was really nice of them. This flight is really short- ca 37 mins from take-off to touch-down so not much time to offer paid (or pre-paid) meals. In general comparing to European 'no frills' airlines IndiGo presents generally a better offering and service.

Chennai - Mumbai and back. On time departure clean aircraft efficient cabin crew and on-time arrival. No wonder that they are the most preferred airline for domestic travel within India.

I recently travelled on an Indigo flight from Delhi to Mumbai. My printed ticket stated that I was allowed to carry one checked in bag of 15 Kgs one cabin bag of 7 Kgs and in addition a laptop bag. However during check in I was asked to weigh all three pieces (suitcase cabin bag and laptop) and was told that the cabin baggage allowance was only a total of 7 Kgs which includes laptop bag shopping bags and cabin bag. So please note that if you decide to travel with Indigo airlines you are only allowed one suitcase of 15Kgs and all your cabin bags (laptop shopping bags and cabin bag) should not exceed 7 Kgs. Moreover what is printed on the ticket makes no difference to them.

Flight 6E 284 from Chennai to Delhi on 6th Feb 2014. I took the morning flight at 8.20 am this meant that I did not have my breakfast before the flight. The flight duration to Delhi is 150 minutes. I wanted to have my breakfast on the flight I was waiting with my purse in my hand. The air hostesses were slow and inefficient to say the least. They just walked past me and did not ask if wanted anything. They simply pushed the trolley past and went and sat down. I gave up and sat extremely hungry and frustrated.