IndiGo

SIN-DEL The flight was awful. I asked for an exit row seat and got the seat in front of exit row which did not recline. Had to sit upright for 6 hours. Babies hollering and crying everywhere. No food or drink unless you buy - they should at least serve a sandwich on an international flight - what does it cost? 50 cents?

SIN-DEL The flight was awful. I asked for an exit row seat and got the seat in front of exit row which did not recline. Had to sit upright for 6 hours. Babies hollering and crying everywhere. No food or drink unless you buy - they should at least serve a sandwich on an international flight - what does it cost? 50 cents?

Flew from Mumbai to Chennai on February 23rd 2012. Enjoyed the experience and was impressed with the service and the inflight magazine.

BKK-BOM-BKK. Friendly crew. Check-in both in BKK and BOM easy. Food onboard was very expensive compared to Air Asia. I always carry snacks. Water free. Plane 2/3 full. Everything was so hassle-free that I have already booked two more flights on this route for May and October at the same price.

Kolkata-Chennai-Pune leg. The airline offers a very good product with excellent staff to go with it. The aircraft is well-maintained and the staff know what they are offering. They are a low-cost carrier however they don't cut corners on security and service.

Airline staff at Ahmedabad were unprofessional and non-committal. Flight to Bangalore from Ahmedabad scheduled at 5 pm was delayed more than 3 hours and the behaviour of ground staff was irresponsible. As the expected time neared and no trace of the aircraft was seen the answer I got from ground staff was "we don't know". Arrival at Bangalore airport was chaotic. It took ground staff more than 40 minutes to put the baggage on the carrousel. Passengers arriving on other airlines were exiting the terminal before our baggage was even on the carrousel. Indigo was my preferred airline until my previous trip - a very steep deterioration in quality.

BBI-DEL. Flight slightly delayed due to late departure at Delhi. Seated next to the exit no recline for the seat and the other passenger behind! Aircraft was clean although some parts broken. There were huge selections of snacks and beverages. Although the water comes in such a tiny glass you have to pay for it. Cabin Crew friendly and with a natural smile. Overall this airline is professional.

BOM-DEL-BOM. Boarding was swift and passengers greeted by friendly cabin crew. The flight left on time and the service friendly with enough information was given by FA's. The flight on second leg was one hour late and IndiGo did manage to reach out passengers by sending SMS. Again friendly crew and clear information from FA's. The only downside is the food could be tastier. The food sold inflight has absolute no value of money and leg space is poor for an 188 cm man. I had to fit in and sit in slanting positing.

DEL-BKK on newly introduced international service by Indigo. Clean aircraft everything BOB on time and professional crew. Not very different from domestic services the only difference that food is priced in USD. The highlight was great value fare booked well in advance.

Did BOM-MAA once and doing my second today. Great crew. Very helpful at check-in. Courteous onboard and new aircraft's. Only hitch is food. While ticket rates are on par with Jet and AI particularly after KF problems one has to buy food and that too from a limited choice. Pre-booking is there but the website does not guide as to how.