Icelandair

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 705 reviews
5/10
3 star Skytrax Rating
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1/10

Icelandair customer review

(United States)

I don't ever do this but needed to let people know that this airline is a total shambles. I bought a cheaper ticket than BA - Seattle to London although I was put off by the rudeness of the customer service representative subsequently changed the day of my flight which cost me $275 (!) again a very rude customer service person. Then Icelandair cancelled my flight - no apologies for the inconvenience just a phone message saying I was eligible for a full refund. I am still 3 months later battling with them to get my money back. You send an email to the refund dept they reply 3 weeks later. There is no-one to talk to over the phone except very rude customer service people! Never again. I had my doubts when I read the reviews and now I know that this is the worst travel experience I have ever had.
Seat TypeEconomy Class
Value For Money 12345
no
10/10

Icelandair customer review

(United Kingdom)

LHR-KEF Economy. Very pleasant flight. Surprised to find IFE on a short European flight. Modern planes friendly crew excellent food available for purchase. A definite difference to the increasingly no-frills service provided by other European airlines.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

Icelandair customer review

(Norway)

Bought round trip from Oslo to Orlando in economy class. Booked emergency exit seats on all flights without extra cost. The plane was clean ok food and service. However flight attendants could have been more smiling. The entertainment is a bit obsolete old movies and bad selection of games.
Seat TypeEconomy Class
Value For Money 12345
yes
2/10

Icelandair customer review

(United States)

We purchased the Economy Comfort seats thinking we would have a few more amenities. Our included dinner was a choice of several mediocre items - a wrap (horrible) a sandwich - all wrapped in some type of plastic wrap and thrown onto a paper table cloth put on our tray. Beer and wine were provided. Cabin attendants were busy with the economy class and very seldom seen. From MSP to Iceland the seats were fine 2x2 personal monitor comfortable seats. From Iceland to Germany our seats were 3x3 monitors were not in good places for us to see no computer connection as promised and seats similar to economy. For the additional cost of Economy Comfort I expected more.
Seat TypeEconomy Class
Value For Money 12345
no
8/10

Icelandair customer review

(United Kingdom)

Brussels to Reykjavik Saga Class: great seats food attentive and friendly service good supply of drinks full AVOD and a very interesting Icelandic modern music channel. No internet check-in no lounge or fast track in Brussels and overcrowded lounge in Reykjavik. Considering the price paid still a great value.
Seat TypeBusiness Class
Value For Money 12345
yes
8/10

Icelandair customer review

(United Kingdom)

MAN-KEF-YHZ return business class. Very good value for money the experience was good excellent food aircraft were clean and service was extremely efficient. My area for criticism was no lounge in Halifax and the seats did not recline much nor did they have an adjustable foot rest.
Seat TypeBusiness Class
Value For Money 12345
yes
7/10

Icelandair customer review

(Canada)

Economy Comfort Class Toronto-Reykjavik-Helsinki return. A mixed experience flying Icelandair but generally great and decent value for money. Crew were professional and courteous on all flights aircraft clean and modern and flights on time. One of the perks of booking Economy Comfort Class is often the ability to reserve seats in the Saga Class cabin - ie business class seats for economy prices. I was sat in these seats on all 4 sectors which made for a relaxing and comfortable journey. Icelandair seems to oversell economy pushing these passengers into the Economy Comfort cabin and the Economy Comfort passengers moved to the rear of business class. Other benefits were priority check-in - a huge bonus in Reykjavik where as a previous report states early morning is total chaos in the check-in area. Saga lounge was good and a welcome place to spend transit time. One negative is the onboard service. They promise meal service on all flights but the reality is you get a free sandwich or snack from the buy onboard economy offering as they pass through to serve economy - not really as advertised. I found Keflavik airport to be excellent. Good shops and restaurants and a pleasant place to spend time in although seating is at a premium.
Seat TypePremium Economy
Value For Money 12345
yes
na

Icelandair customer review

(Netherlands)

Dreadful experience. flight Amsterdam to New York and back with 2 kids. Service was non- existent cabin crew rude. Airport in Iceland worst ever particularly the people working there. What is wrong with this place are they aware we are in the 21st century?
Seat TypeEconomy Class
Value For Money 12345
no
2/10

Icelandair customer review

(United Arab Emirates)

The worst aspect about Icelandair is the check in area in KEF. I queued for 90 mins before I reached the two ladies serving all the flights leaving at 0700-0800. Amusingly the number of agents decreased the closer I got to the front of the queue. I finally saw an agent 25 mins before departure time. Then you need to run and run to reach the flight. The best thing that happened was my luggage made it to LHR. The crew onboard were rarely friendly and needed to collect money for the food and drinks. IFE was good take your own headset. Take your own food so you are not tempted to buy anything. I was impressed to see that they moved pax with infants to give them an extra seat for the baby.
Seat TypeEconomy Class
Value For Money 12345
no
6/10

Icelandair customer review

(Italy)

KEF-MXP. Aircraft clean with standard legroom 32". Flight ok but without any word from cockpit. IFE acceptable free light drinks but no food - for a flight of 4 hours is a bit out of common even because we paid 540 Euro. Some crew very polite others very rude. We arrived at check in 90 mins before the time of departure : only four and in some moments three counters for a flight of 200 persons. We had no time to drink a coffee due to the queue at check in! Who voted Keflavik the best airport for 2009 as they published?
Seat TypeEconomy Class
Value For Money 12345
yes