Icelandair

Glasgow/Seattle return. Biggest problem was return flight. Customs/Immigration check at SEA all OK. Then changing at KEF more checks then stopping at Manchester we had to leave plane with hand - baggage and walk miles for rigorous customs checks it was at least 15 minute walk carrying hand baggage. My wife and I are in our 80s and it was exhausting for us with no offer of assistance. We will not travel with them again. Keflavik was chaos and the cabin service was poor and the staff icy - It is no loner a cheap service either.

I neglected to read Icelandair reviews until after I had purchased my full fare business class tickets. I decided to cancel when I called for a refund I realized why it's only a 3 star airline. After 6 phone calls and promises of immediate refund I was called a liar and told to expect a minimum of 2 months to get my refund.

Received email less than 3 days before flight advising delay of 8 hours meaning arrival in Iceland after midnight. Customer relations indifferent. Had to cancel as this was to be a short trip.

MAN-KEF-MAN Economy B757. Seat pitch reasonable and surprisingly good IFE for short haul sector. FA's pleasant and service was polite and efficient with complimentary soft and hot drinks. Checked in online ex UK with easy seat selection. Return leg not quite as problem free - inbound aircraft went tech in Toronto so offered slightly earlier flight to LHR and then onward to MAN with BA. Despite having to change terminals at LHR and transiting T5 baggage still made it to MAN.

BOS-KEF-ARL in economy. Flight was fine. Seats comfortable and IFE varied and good but bring your own headset as they charge. Child had a free meal on each leg of the flight but adults had to pay for food. Have to say that the quality of the inflight food is somewhat better now that you must buy it. When it was free it was inedible. Flight attendants were glacially efficient. As others have said it was mass chaos when it was time to pass through passport check and connect with our flight to Sweden. Afraid we would miss our flight but somehow they processed everyone in time to catch further flights. On the way back KEF was less chaotic and we had a couple hours to wait. Had a totally delicious Icelandic lamb sandwich at the small cafe. Will be flying them again this summer as they are the least expensive option for us.

I fly regularly with Icelandair usually flights are on time and checkin/boarding goes smoothly. The seats are relatively comfortable. The food used to be free - now food and drinks must be bought but drinking water is usually provided sometimes a bottle that passengers help themselves to at boarding time. At odd times in the flight (on morning flights about half an hour after takeoff just when one is about to drift off to sleep) loud advertisements touting the miracles of Iceland obviously aimed at tourists blast from the screens cannot be turned off. Flight attendants are decidedly unfriendly and seem to view passengers as an inconvenience that must be at best endured. Flights are very expensive compared to other carriers. Not recommended unless nothing else is available.

Saga class from LHR to Minnesota via Iceland. Takeoff was delayed from LHR and consequently the lunch offering was later than expected this causing a problem to one of us due to a dietary requirement to eat regularly. Having been advised of this the cabin crew responded with speed and concern providing an assortment of suitable snacks. Check in at LHR were less than impressive with one common queue for all classes and a surly booking clerk who appeared to view politeness and service as an inconvenience.

LHR-KEF-LHR : it is a shame that it feels and runs as if it was a budget airline carrier. Soft and Hot Drinks complimentary only flight tickets cheap the only positive point is you can check-in online and they still let you on with 20kg luggage. Flight on time each way and good B757 layout with good legroom - staff actually smiling this time and seemed good with customer service. Pilots gave detailed flight briefing and entertainment screens were average for a 3 hour flight.

SEA-KEF-SEA in Economy. Onboard seats were comfortable and pretty good leg room. IFE was on- demand and worked perfectly. You have to pay for food in Economy but considering how inexpensive the ticket was ($950 for two people round trip) and that almost all US airlines make you do the same for flights almost as long I didn't mind. Cabin crew were nice and efficient service. Return flight was the same except delay slightly longer due to weather at KEF and I was able to get an emergency exit row that had great leg room. I like that Icelandair doesn't charge you for checked baggage or exit row seating. Icelandair is better than any US airline save Hawaiian.

I don't ever do this but needed to let people know that this airline is a total shambles. I bought a cheaper ticket than BA - Seattle to London although I was put off by the rudeness of the customer service representative subsequently changed the day of my flight which cost me $275 (!) again a very rude customer service person. Then Icelandair cancelled my flight - no apologies for the inconvenience just a phone message saying I was eligible for a full refund. I am still 3 months later battling with them to get my money back. You send an email to the refund dept they reply 3 weeks later. There is no-one to talk to over the phone except very rude customer service people! Never again. I had my doubts when I read the reviews and now I know that this is the worst travel experience I have ever had.