Iberia

Worst airline I have used. My flight was from Vienna to Madrid and then to Santiago de Chile. Stewards don't really talk in English. They ignored the call button. You had to go to middle of the plane and get water for you yourself. Steward threw the food at you in the paper bag. No leg space (and I'm not tall). There's no in-flight entertaining system There were three TVs in middle of the plane but English language was not working. You have to pay 40 euros for selecting the seat during the online check-in.

I took an evening flight from LHR to MAD on a rotation operated with an Airbus A340. The business class configuration was four rows of 2-2-2 with a vast 80-inch-plus seat pitch. The cabin was half full on this occasion. Priority boarding worked well and on-board service was professional but not warm or engaging. The food and wine was of good quality although not of intercontinental standard and the starter and dessert differed completely from those advertised on the menu. The crew are clearly accustomed to this being a predominantly business flight. Meals were served and cleared quickly to allow passengers to work.

SJO-MAD-BCN and return in economy. Iberia have improved out of all recognition since I last flew with them. The flight from Costa Rica was in a modern plane with excellent IFE the food was good and the staff were attentive. There was a delay on the return flight due to non appearance of passengers and the plane was an older model with the screens above the seats but again the food was good and the staff attentive. The Madrid-Barcelona shuttle was a good experience too - friendly staff and rapid delivery of luggage.

MAD-LHR. Quick and hassle-free check-in. Departed on time and we would have arrived 20 minutes early but we had to enter a holding pattern so we finally arrived on time. Good seat comfort and pitch on an A321. I didn't have anything from the trolley. I observed they offered glasses of water free of charge. The crew was nice and attentive. Baggage came out on the belt very quickly. Overall a good experience they did extremely well in punctuality which I think it was the most important aspect on that flight. I don't give them a 10 because I think they should offer soft drinks or coffee/tea for free.

SAL-MAD. Shared lounge at El Salvador average not very good selection of food or drinks. Boarding chaos as usual with IB. Once on board very nice small business cabin. Comfortable seats lots of legroom. FA on this sector very nice welcome drink amenities food during flight selection of wines all great!! Departed on time arrival 30 min in advance bags quickly on belt. Great value for money.

LIS-MAD-VIE on Sept 21 both legs in Business Class on an Airbus 320 and Airbus 321 respectively. Both legs were on time or almost on time. Slight delay into VIE not an issue. Transfer at MAD T4 hassle free although involved long walks due to size of terminal. No extra transfer security checks for intra-EU transfers. IBs Business lounge was excellent in all respects (comfort drinks food available space etc.). Only slight discomfort was that the WLAN vouchers handed out are restricted to 30 minutes so that multiple vouchers and log-in were required. Seats in Business Class were economy seats with their middle seats empty. IB uses the same Recaro slim line seats that Star Alliance does for European flights which are not the most comfortable option but were ok due to better than average leg room. In flight service on both legs was excellent with friendly and attentive FAs. Food served was a plain but tasty omelet with vegetables on the morning flight from LIS to MAD and a very good veal burger with potatoes (or a pasta dish) with a nice mixed salad on the second leg. Check in and security procedures in LIS were hassle free and a lot faster than expected after what at first glance looked like a bit of chaos with tons of people waiting and moving when entering the terminal early morning. But everything was handled quite well. IB uses the shared Blue Lounge is LIS which was just OK. (TP’s premium lounge is far superior.) In VIE it took quite some time for the luggage to arrive but that’s not IB fault and pretty much standard in VIE. First time I chose IB for the LIS-VIE route; which was due to a late booking and price. I have avoided IB for quite some time due it’s less than stellar reputation but after two very good experiences last year on the transatlantic route I am more than willing to include them again in my travel plans. Excellent service in all respects but long layover in MAD was less than optimal this time.

MAD-MIA-MAD. Check-in at Madrid Airport was busy but we managed to get through rather quickly. Check-in at MIA with no lines lots of counters available. The plane was a new A330 on both flights. Seats were comfortable with standard pitch. IFE was very good with lots of movies to choose from easy to use and good responsiveness. Crews were really good most of them were friendly and smiling and all of them were attentive. Food was OK good quality and enough quantity with plenty of drinks served during the flight. Both flights were extremely punctual. All of this with an excellent value for money. Iberia has improved a lot on long haul flights I hope they continue to be this good.

My first time with Iberia and I was quite sceptical about this airline when I read the reviews from other customers. The flight was from Malaga to Rio de Janeiro with 1 hour stop in Madrid. We departed with a delay of almost half an hour because the air traffic control would not allow our flight to land on time because of heavy traffic in Madrid. The pilot from Malaga was extremely helpful keeping us informed all the time about the situation and he did everything he could to arrive at a decent time. In my opinion this is a big plus for Iberia. At Madrid Iberia personnel waited for us at the gate to help us make a fast transfer to the transatlantic flight. MAD to GIG was with an Airbus A340-600 with the newly installed inflight entertainment system which is very nice with lots of movies a good selection of music and ease of use. There was plenty of leg space nothing to complain. Food was very good served 3 times never felt I was hungry. Overall I am very pleased with Iberia. Waiting for my next flight from Buenos Aires to Madrid.

I fly over 100000 miles a year and I have never had treatment as bad as Iberia. Was scheduled to leave Sunday at 5:30 pm. Left at 8:30. Flew an hour and came back to Boston. They told us nothing - the flight attendants were hiding and the pilot literally told us the weather in Boston as if that had been our planned destination. Another hour on the runway and they finally let us off with no explanation. No one met the plane. No one apologized. No one told us what happened. We were eventually handed a tiny piece of paper with a phone number and were told to call after 10am the next day. Turned out that number was the worldwide call center for Iberia and they knew nothing. After many calls someone finally told me we would definitely be leaving that day around 5:30 but that I had to call back at 10. At 10 they said they didn't know but they would call us. When they hadn't called by 12:30 I called and they said I had to go right down to the airport. Raced to the airport where it was a madhouse and no one could explain anything. After almost 4 hours in line with no information from anyone they told me that they would put me on the next day's flight - something that certainly could have been done over the phone. On the flight two days late. No air-con for 49 minutes as we sat there. Pulled away only to pull back because of an electrical problem. Another hour with no air-con. Finally after a two-hour delay we took off.

July 3/4 2014 on flight IB6165 Boston to Madrid and then on to Las Palmas and back to Boston on July 23 IB6166. I frequently use Iberia's non-stop flight between Boston and Madrid and back. Of the about 20 flights I've flown only once was the flight delayed and the staff have always been courteous. The food is standard airline fare. The entertainment on the last few flights has been fantastic.