Iberia

I use to travel from Brussels to Miami via Madrid at least four times a year. Iberia is improving its service dramatically! The aircraft assigned to that route is a brand new Airbus 330-300. The entertainment is excellent individual screen lots of movies series music maps. The flights depart and arrive on time and the connexion in Madrid Barajas is fast and smooth. The cabin crew is much much nicer than before. Yes there are still some "old style" cabin crew members who perform their work without a smile but most of the members now are nice helpful and smiley. The food is just ok. The price is unbeatable!! It is the best ratio price/quality in the market for those flights. I am happy to fly Iberia.

IB524 LHR-MAD IB6827 MAD-GRU Generally commendable service. On the first leg business largely means having the seat next to you left free but the meal and service were perfectly acceptable. The business class leg from Madrid the Sao Paulo had commendable service and good food and drink. There might have been a had more storage and when the seat was in the lie flat position it would have been tight for anyone more than 1.9m but overall I would strongly recommend Iberia.

I was on flight AMS-MAD-MEX. The airplanes are old but well maintained. Yes you don't have your own inflight entertainment but just bring your own. The seats were very comfortable and you had a lot of leg room (compared to KLM economy class). The climate onboard was wonderful no dry eyes and it was not too hot or too cold. Most of the time when I get out of the plane after a long haul flight I am absolutely wrecked. The food was not that good I must say but who eats these meals anyway? The flight attendants were very kind although sometimes when I asked for a glass of water he would just forget and I had to go out of my seat to get a glass. I must say they looked understaffed. I would definitely fly with Iberia again. The value for money is great.

Iberia flight 3325 Malabo to Madrid 27 August. Inadequate legroom. My legs were jammed against the seatback and caused me much pain. I should have walked off and taken Lufthansa. This was an A319 aircraft no entertainment system. My second flight Madrid to Chicago was ok but I won't fly Iberia again.

BCN-MAD-BOS. Very nice people at the check-in at Barcelona. BCN-MAD is always a fast and comfortable flight and takes only about 55 minutes (we landed early). Took the train to T4S and waited for 2 hours. The flight attendants were very polite the food was fairly good and the new A330 is fantastic with a nice selection of movies the new seats are fairly comfortable and landing in Boston was smooth. It was a really nice flight and I hope the return to Barcelona will be as good.

I booked a flight with Iberia LAX to Madrid Spain. Non-stop. Paid the premium of business plus. We arrived at LAX check in was a breeze. I did however see a long line at Iberia's customer service counter. Boarding was chaos. When I reached my seat I found that soda had been spilt on the seat. The staff cleaned it up after a few minutes. Food was awful! Half way into the trip I attempted to recline my seat to the fully flat position and was unable to do so it only reclined about 1/2 way. Staff indicated an issue with my particular seat had been noticed and I was informed that I would get a refund once we arrived in Madrid. Once we arrived in Madrid I went to the counter as indicated and described what had happened. No apology was offered nor given. I was simply told to file a complaint on their website and a refund would be made. I for one will never fly with Iberia again.

I flew Iberia with my two children from Lagos Nigeria to London. We could not believe the size of the plane nor the fact that there was no inflight entertainment at all! It was clear that the plane did not have any screens not even in business class! I did not realise that was possible in 2014! I have made a decision never to fly Iberia again and am just so grateful that we were booked on British Airways for the return flight.

Flew from Rome (FCO) to JFK via Madrid. On the flight from Rome to Madrid we did have a 30-minute delay but managed to arrive on time. Seats on the Airbus A321 were comfortable and plenty of legroom. On flight from Madrid to JFK we took off on time and arrived half an hour before schedule. The A330-300 is very comfortable and has an amazing entertainment system. Over 15 movies to watch and some excellent TV shows and music. There is less legroom than on the A321 but still enough to enjoy the flight. Flight attendants on both flights were extremely polite. I was a bit worried because of the several reviews I read but I was pleasantly surprised. I would definitely fly again with Iberia.

MAD-SCL in C-class old A340 with ancient seats lie-flat but everything else to be desired. Cabin Service was terrible disinterested crew food horrific entertainment worse than other carriers in Y. Movie choice ridiculous! I ordered SFML that turned out to be inedible! When giving the meal back to the stewardess the comment was don't order special meals it always happens. Well apparently it only happens with Iberia. What sort of answer is that anyway? No apology whatsoever!

IB 3205 31/07/2014. IB 3206 19/08/2014. BRU-MAD return c class poor check in - fast track - poor boarding - inflight service is rather good in short and medium range hauls. Little but good food and drinks are fine. Crew seems to be caring although after take off meal service they disappear how can you disappear in a A320/21/19? Anyway only take them because they are handy to go to S. America. All in all poor in every aspect. Ridiculous baggage allowance. Had to pay excess luggage even flying C class and being a premium member of One World. They have lost it completely.