HK Express

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 70 reviews
5/10
No Skytrax Rating
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HK Express customer review

(Japan)

KIX-HKK 1.50am flight was going to be "slightly delayed" due to poor visibility and that the new schedule for the flight will be at 5.30pm! All passengers were given a 1000 yen complimentary food coupons and were asked to leave the boarding gate retrieve their luggage and have their passports stamped "not departed" at the Immigration counters. There were no HK Express staff in the airport to assist passengers the staff were from a different airline company so they did not know what to do with all the queries from passengers. The only way for you to contact the airline company is to call their HQ office in HK. The departure time was again changed to 6pm and then to 7.30pm and then to 10pm. Unbelievable! We did not want to wait any longer than that because we already lost one whole day just waiting in the airport. HK Express had another 2.30pm flight to HK scheduled on that day and we practically begged them to let us be on that flight. At first they said it was not possible but then when all the passengers from the 2.30pm flight had checked-in they allowed us to get on the flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

HK Express customer review

(United States)

HK Express PEN-HKG Flight was late arriving due to weather in Hong Kong so was delayed 1hr. Pilot made up time and was only 15 mins late. Food for purchase on board tasty but dried out due to the fact catering is from HK. Checked baggage charge 100 Malaysian Ringgit cash only. O/W fare was only $100 USD. Exit row seats available for purchase after take off.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
3/10

HK Express customer review

(Hong Kong)

UO 182 Hong Kong to Taichung. Seats were surprisingly decent but there was no entertainment. The cabin crew were nice but inefficient. The food was just a bun. Incomparable to my normal choices like Dragonair. I would rather try Mandarin Airlines with its Embraers.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

HK Express customer review

(Singapore)

Flight to Hong Kong (Flight 1.50pm) from Haikou was cancelled without prior notice. I only knew it when I was at the airport. Staff told my family that we have to travel to Sanya Int'l Airport to catch the flight. It was another 1.5 hours to Sanya by express train. When we arrived at Sanya Int'l Airport we were informed that the flight was delayed again to 6.25pm. Later airport staff told us that the next flight will be at 10.25pm. Airport staff arranged for us to have dinner and rest at a nearby hotel. However when we returned to the airport at 8.30pm we were informed that the flight was again delayed to 11.35pm and finally 00.35am the next morning. When we finally boarded the flight landed at 2.15am the next morning. We waited for nearly 3.5 hours to get our baggage. Airline staff told us there were not enough manpower to unload the baggage from the plane!
Seat TypeEconomy Class
Value For Money 12345
no
2/10

HK Express customer review

(Hong Kong)

HKG-OKA-HKG was a Hong Kong Express flight served by HKA A330 aircraft and crew. Flight delayed more than 2 hours to OKA and delayed 1 hour on return trip. Hot meal to OKA and only snack on the return trip overall just average. Was really surprised that there was only water on OKA-HKG flight not even soft drinks! Crew members were not too welcoming but service quality was overall OK. Fares was comparable with KA would prefer taking KA.
Seat TypeEconomy Class
Value For Money 12345
no
7/10

HK Express customer review

(Hong Kong)

HKG-SHA - delayed 30 minutes. Silver Class in economy seats get to board with Business Class line but on the return flight PVG-HKG - this was not allowed. SHA-PEK flight on HU plane a crew member acknowledged the Silver Class member sitting in economy and offered a Bottle of water plus a greeting of 'thank you'. Food on HKG-SHA or PVG is quite good with dessert and salad. Crew worked hard for the limited serving time. I was missed serving of both drinks and food I had to tap on her shoulder to call her back. For HKG-SGP route they cancelled the SGP-HKG return flight without notification - more improvement needed here.
Seat TypeEconomy Class
Value For Money 12345
yes
6/10

HK Express customer review

(Switzerland)

HKG-Guilin-HKG. Both flights on B737-800. Online check-in did not work but smooth at airport although seat on boarding pass was different to the one chosen at the machine. Baggage drop quick and easy. Flight out on time. Friendly welcome. Water Coffee and Tea served plus two Chinese crackers. Crew professional. On the return flight was delayed. Same choice of drinks but warm sandwich given. Crew looked tired and did their job.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

HK Express customer review

(Hong Kong)

Harbin to Hong Kong. Flight was on-time and arrived early at Hong Kong. Crew members seemed to be a bit tired. Dinner was great hot tea and coffee was given out. Aircraft parked at a gate at Harbin but at a far apron at Hong Kong. This airline is fine for regional services.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

HK Express customer review

(Hong Kong)

HKG-KIX. There was surprisingly nobody at the check-in counters even though there were 10 flights between 11AM and 1PM. Departure delayed by 20 minutes due to late boarding of 4 passengers. Plane was half full. Service efficient and professional. Return departure was 15 minutes ahead of scheduled time. Plane was 60% full. Service again was efficient and professional. Unfortunately the early arrival was off set by the delay of baggage arrival. There was announcement informing passengers that the second batch of baggage would be delayed but no reason given.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

HK Express customer review

(China)

HKG to RMQ B737-800. Flight was delayed 1 hr due to technical problems crew gave out cookies and water. Food was lovely and the service was great. RMQ to HKG B737-800. The food was still fish and rice but it was tasty. Crew was efficient and attentive. A pleasant flight.
Seat TypeEconomy Class
Value For Money 12345
yes