✅ Verified Review
| I had my first trip on this LCC from Hong Kong to Tokyo Narita, and was generally happy with the experience. No online check in so we lined up to check in baggage but that was expected. The flight itself was OK, I had hoped they would dim the lights for longer given there was nothing to do but sleep. The return journey is where the drama occurred, and the airline couldn't have handled it worse. Flight was scheduled to depart at 19.30, there were strong winds at NRT that day, and when I arrived at the counter at around 17.00, they were not checking passengers in and the airport was making announcements that flights were halted due to strong winds. Without going into too much detail, at around 19.00, from flightradar24, I found that the inbound aircraft of my flight landed, only to be kept waiting at the counter, with ground staff telling us due to weather conditions the plane could not land etc. Some time later it was apparent that this aircraft was used for the earlier 16.20 flight. We were only told at after 20.30 that our flight was delayed until 09.30 the next day due to weather. The airline handed out 1000yen cash, sleeping bag, and an offer that if we booked a hotel, the airline would reimburse max USD100. They knew there would be no aircraft for us, yet they kept us waiting. They just kept saying it was weather. All other flights departed that night. The flight eventually was further delayed and took off at after 10.30, without telling us about the additional 1 hour delay. I had a glimpse of hope that in spite of the delay, we might get a free snack or a free drink on board? I was starving. However no, we were told outside food was not allowed and we needed to buy food. Arriving in HKG, ground staff handed out delay certificates but when passengers asked about compensation or anything else, they declared they were simply the agent, they were not HK Express staff. I have not received a single word of feedback.