"onboard was excellent"
Tim Patrick (Hong Kong)
Not Verified | All fine on way out, gate is far away though. Plane lovely and clean. Return good. Bathroom cleaned during flight and attentive crew. Where you realise you’re on a budget airline is on arrival. Whole plane on one bus. Bus goes 15 minutes but still drops you at satellite terminal far away. Shame as onboard was excellent.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Hong Kong to Dañang |
Date Flown | April 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"Never would consider them again"
G Han (United States)
✅ Trip Verified | Worst airline. Expect expensive luggage fees. Worst customer service. Flew from Tokyo to Hong Kong on 2/5. Checked in online. Paid $50 for my luggage. Arrived at the counter a bit late than 30 mins before departure. Could not check my bag so could not board the flight. Ticket? no refund. $50 luggage fee? no refund. Bought another ticket with them. Paid another $50 for my luggage. Make me pay another $50 for my carry on bag because it is more than 7KG. Ended up paying $150 for my bags. Customer service is non-existent. Could only contact a whatsapp account and it was slow and not helpful. Everything is final and the fees are not refundable. Once you pay, the money is theirs. Guess they do not want to see you again. Same to me. Never would consider them again.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Tokyo to Hong Kong |
Date Flown | February 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"I could not check in online"
C Hogan (Vietnam)
✅ Trip Verified | I could not check in online and could not check luggage in to final destination. I could not choose seat on my next flight, Cathay Pacific Hong Kong - London even though HK Express are an arm of Cathay. This is a dire service from the start. This review includes Cathay Pacific for their inability to extend seat selection through their budget partner HK Express.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Da Nang to HK |
Date Flown | April 2023 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"suitable for those who can travel light"
1 reviews C Lan (Hong Kong)
✅ Trip Verified | I got this for less than USD$250 for a roundtrip flight from Hong Kong to Taiwan. Check in baggage are not included in the fare; hence, it is suitable for those who can travel light. Economy seats are comfortable for the class. Bento box, upon purchase, was decent in quality and tastiness. The flight arriving earlier than expected is proof of the airline's efficiency.
Aircraft | A320 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Hong Kong to Kaohsiung |
Date Flown | April 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"cabin crew generally accommodating"
T Chan (Malaysia)
✅ Trip Verified | As a budget airline, HK Express gets the job in terms of in flight service. The cabin crew were generally accommodating and attentive to the passengers. I pre-ordered food online for an additional charge and the crew served me about half hour after the flight took off. The food quality aligned with the standard of budget airlines. Seats are on the tighter side but it's a budget airline.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Kuala Lumpur to Tokyo via Hong Kong |
Date Flown | March 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"surprisingly great budget airline"
1 reviews W Allen (Hong Kong)
✅ Trip Verified | What a surprisingly great budget airline! I wasn't expecting too much because of the exceptionally low airfare. I flew economy without purchasing baggage check in allowance; however, I bought an in-flight meal because my flight was scheduled at 4pm and I wanted to have something to do because having dinner in Da Nang after arrival. Check in is rather slow in economy class line because of the long economy passenger line, fortunately there were any issues during the wait and I was able to get my boarding pass quick because I didn't bring any check in baggage with me. The flight departed as scheduled. The in-flight meal is nothing exceptional, but it is severed with warm temperature and it tasted good. The meal also came with a bottle of water beverage. Seats were a bit cramped in economy class but cushions are generally comfy, which I can tolerable for a 90-minute flight. For people who want extra comfort, it is advised to upgrade to the premium economy class. You'll definitely feel the extra inches of space to accommodate your body. HK Express does offer air ticket promotion from time and time and now the tickets are fairly cheap as the city and Hong Kong Airport reopens international tourists with zero restrictions once again.
Aircraft | A320 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Hong Kong to Da Nang |
Date Flown | February 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"crew were friendly and efficient"
85 reviews Francis Wong (Hong Kong)
✅ Trip Verified | I used this airlines before back in 2018. Now, after 3 years into the pandemic, I am glad to be able to fly with them again to Japan. I am happy to report that both inbound and outbound flights were on time, crew were friendly and efficient. Seat pitch a little tight, as with most budget airlines, but was bearable. Luggage delivery prompt, priority for check in and luggage were both honoured in HK and Fukuoka, and well worth paying the extra for comfort. I did order inflight meal, the Hainan chicken rice was delicious, and came with a small bottle of water too. Flight was full both way, bring your own entertainment, you'll be fine for a few hours. For now, the ticket price from HK to Japan flying with full service airlines are outrageously expensive! HK express offers an affordable solution.
Aircraft | A320 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Hong Kong to Fukuoka |
Date Flown | November 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"Be warned when you book"
R Wang (Singapore)
✅ Trip Verified | Horrible customer service at the Shenzhen check-in counter - offers no help if you have any documentation issues prior to takeoff, and refuses to advise passage from SZ to HKIA even if documents are prepared and valid. Because of the airline's refusal to provide alternative passage from SZ to HK, there is now an illicit market for offering passage to HK in exchange for a hefty fee by China nationals at the port. When booking the ticket, there are two options - one option offers a refund with an additional premium, another option will nullify your entire ticket if you even try to make any change. Be warned when you book. The only bright spot is that the planes look new and seats are passable. Counter staff in HK and on board are pleasant. Likely an issue of training on the Chinese side.
Aircraft | A320 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Hong Kong to Singapore |
Date Flown | June 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"I'd give HK Express another chance"
14 reviews H Halken (United States)
✅ Trip Verified | Check-in and baggage check for the flight at Hong Kong was actually pretty friendly and efficient, because I paid for premium economy. I will say that the line for check in for economy passengers was incredibly long and slow-moving, so it's worth the few extra dollars to have premium economy. The flight was delayed by about 45 minutes for reasons that were never explained to us; passengers were made to separate into "line zones" and stand in their lines until being allowed to board; the gate staff were not at all friendly. Great news is, once on board, the cleanliness, leg room, storage capacity, and overall quality of service were all great for a budget carrier in my experience. We made it to Seoul not much later than we were already scheduled to have arrived anyway. Given the stupid delay, I wouldn't say that it was a great experience, but there are much worse budget carriers in North America and Europe. I'd give HK Express another chance.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Hong Kong to Seoul Incheon |
Date Flown | January 2020 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"not be flying with them again"
S Murten (Hong Kong)
✅ Trip Verified | Hong Kong to Siem Reap. We flew during widespread fear about coronavirus and the flight was underbooked: the plane was only about 1/5 full. Nonetheless, the crew insisted on squishing everyone together because this airline wants to charge extra to sit apart from one another, even when extra seats are available. As we were about to land, the flight attendant blasted the cabin with some sort of aerosol spray, which I'm sure is totally going to make up for the fact that we were sitting next to someone who was coughing the entire time. Will not be flying with them again.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Hong Kong to Siem Reap |
Date Flown | March 2020 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |