HK Express

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 72 reviews
5/10
No Skytrax Rating
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8/10

HK Express customer review

(Hong Kong)

HKG-KIX. There was surprisingly nobody at the check-in counters even though there were 10 flights between 11AM and 1PM. Departure delayed by 20 minutes due to late boarding of 4 passengers. Plane was half full. Service efficient and professional. Return departure was 15 minutes ahead of scheduled time. Plane was 60% full. Service again was efficient and professional. Unfortunately the early arrival was off set by the delay of baggage arrival. There was announcement informing passengers that the second batch of baggage would be delayed but no reason given.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

HK Express customer review

(China)

HKG to RMQ B737-800. Flight was delayed 1 hr due to technical problems crew gave out cookies and water. Food was lovely and the service was great. RMQ to HKG B737-800. The food was still fish and rice but it was tasty. Crew was efficient and attentive. A pleasant flight.
Seat TypeEconomy Class
Value For Money 12345
yes
6/10

HK Express customer review

(Hong Kong)

Bali to HK Economy. Tried to upgrade but could not. Nothing open at airport no air con. Actual flight was ok not much cheaper than CX. Better than diabolical outward (read below review).
Seat TypeEconomy Class
Value For Money 12345
no
1/10

HK Express customer review

(Hong Kong)

HKG-Bali. Flight delayed and eventually cancelled - we could not go home as no info given flight rescheduled for next morning although no food and drink voucher given. Police called as people reacted angrily to terrible management from crew. Actual flight was fine when took off 1 hr late. Business class good cheap to upgrade. Arrived 16 hrs late in Bali. Not looking forward to return!
Seat TypeBusiness Class
Value For Money 12345
no
5/10

HK Express customer review

(China)

Took Hong Kong Express to HKG from Shanghai and the onboard service was fine however they only have beer and not any liquor. The big issue is that the flight is nearly always delayed. We sat at the gate door closed for 2 hours on my outboard flight and for 45 minutes on my inbound flight. I checked historical flight stats and it seems that delays are the rule with that airline. It wouldn't be a big deal for vacationers but a 2 hour delay for me with only a 2 hour flight time - that wastes a big part of the day (I only go for 1-2 days at a time.) So if you want to save money and can afford some delays Hong Kong Express is not a bad ride. Nice people they take security seriously (they gave me a 5 minute talk about how the exit row works) and good onboard food. I would fly them again but only if my cost were my major factor. The delay trend is terrible though.
Seat TypeEconomy Class
Value For Money 12345
no
7/10

HK Express customer review

(United Kingdom)

HKG-PEK-HKG. Bus to aircraft in HKG but airbridge at PEK. Once onboard a good experience. Comfortable enough seats - maroon fabric - quite nice looking interior. Crew attentive pre departure with blankets headsets etc (no charge). Once airborne a hot meal and complimentary bar service provided (beer wine). Inflight entertainment basic (game shows on overhead monitors). Return flight bang on time with similar inflight experience although aircraft was in Hong Kong Airlines livery and with different interior (leather seats) - perhaps marginally less comfortable. Crew in both directions efficient sufficiently friendly and certainly worked very hard.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

HK Express customer review

(Hong Kong)

Reference to Mr Howard Chan's comment very surprised to read that he took an E170! Hong Kong Express only has and only flies B737-800.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

HK Express customer review

(Hong Kong)

Hong Kong-Okinawa trip. The food was not good but the entertainment was fine. 33 inch seat pitch good on new EMB-170 plane.
Seat TypeEconomy Class
Value For Money 12345
yes
6/10

HK Express customer review

(Hong Kong)

Hong Kong - Denpasar return. The flight out of HKG was delayed about 20 min and they bussed passengers to a remote boarding location rather than using a jetway. The flight was fairly full. As a rather tall Western man I'd have enjoyed another inch of pitch or an exit row seat. FAs attentive starting drinks and meal service shortly after takeoff. Throughout the flight they made frequent rounds with drinks. B737 was clean no personal IFE though. The flight back was extremely uncomfortable because the temperature in the front of the economy section was too hot. When I went to the lavatory I noticed that the rear of the cabin was much cooler. Not sure what was up with that. The verdict: not a bad regional airline good crew potential to be improved in a few areas but fine for a short flight if the fare is right. I'd give them another try.
Seat TypeEconomy Class
Value For Money 12345
yes
4/10

HK Express customer review

HongKong-Xiamen-Hong Kong on time for both flights. Good service from FAs for such a short flight (only an hour) with meals served in a bit rush. The only comment is they always use the remote aprons in Hong Kong Airport and wasted time in transferring by bus to the plane.
no