❌ Not Verified
| Auckland to Hong Kong. Flight was quite expensive but I had to book it last minute and no other options were available, as this was the Christmas-New Year period. I arrived well in-time for check-in at Auckland Airport; scheduled departure was 10:15 am, and I arrived just before 8 am. Online check-in was not available for this flight (no reason given). Only two counters opened for check-in at the airport for Hong Kong Airlines. There was already a long queue for what it looked like was a very full flight, and the line was getting longer behind me as well. Check-in process took awfully long; The three ground staff were slow, rude and unapologetic. I was still waiting for my turn at the scheduled boarding time of 9:30 am. They had to rush the last 20 or so passengers for check-in and rudely told us to run to the gate or we'll miss the flight. No priority was given at security, and no airport carts were used to transport us to the gate. I double-checked both at check-in and at boarding-gate with staff to ensure both my check-in bags were on the flight, considering the check-in was hectic; I was assured both times that my bags were on the plane. We finally made it onto the aircraft and departed almost 30 minutes late. Plane and seats were old but nevertheless comfortable - I had a window seat at the back of the plane; curtains and interior were a warm red colour. Cabin-crew were surprisingly nice and attentive; leg room was sufficient and I managed to get an empty seat next to me. Food was delicious, toilets clean, and the help-yourself-minibar at the back of the plane made the difference. IFE was mediocre; not a lot of choice but sufficient. Arrived in Hong Kong 20 minutes ahead of schedule. I went to the transfer desk in Hong Kong Airport to make my Jet Airways connecting flight, here they advised me and some of my fellow passengers that due to late check-in at Auckland, out bags weren't loaded onto the aircraft and they will be coming on the next flight. After I arrived at Mumbai, it took 5 days for them to deliver the bag to my Mumbai address after countless calls and E-mails. Overall, not a bad flight, but they need a more efficient check-in process to ensure all passengers that arrived on time are checked-in on time by the ground staff and ready to board at least before the schedule boarding time.