Hong Kong Airlines

✅ Trip Verified | My flight was Sapporo to Bangkok but I had to transfer on Hong Kong about 24 hrs. For first 24hrs I accept to wait because that was the ticket I bought but the airplane was delayed after that. I asked them as I want to get a shower but they say no and give me a voucher for food. The flight still delayed so they gave me a second voucher food which mean nothing to me. I’m disappointed didn’t fix the problem properly to me.

✅ Trip Verified | Okinawa to Hong Kong. Very bad service, I reserved aisle seat, but they changed my seat without notifying me. After just boarding the flight, they have not turned on the AC and the cabin is really hot.

✅ Trip Verified | Beijing to Hong Kong. Ticket quite cheap (comparing to an average of HK$2500, this was only HK$1000). New aircraft. Check in at PEK is fast, but boarding is a little messy. Cabin crew and service is good (they may also accept flight logs). Meal was nasty as usual since air cater was done in PEK.

✅ Trip Verified | Bangkok to Los Angeles via Hong Kong. Efficient cabin crew serviced passengers quickly and met all basic expectations. They might not seem friendly, but they were not rude. I assumed their focus were on speed and getting the job done. Good in-flight entertainment - lots of selections catering to local and international passengers. Plenty of snacks and drinks during flight, self-service style. Hot food were ok.

✅ Trip Verified | HX offers very attractive price for business class for destinations such as Okinawa, Bangkok and Denpasar etc. An older ex SIA aircraft was used, the seat was 2x2x2 angle lie flat. For medium to short haul, that's perfectly fine. What impressed me the most are the wonderful set of crew on board, they are enthusiastic, charming and very efficient. For a flight of nearly just 2 hours, they managed to do a full service (welcome drink, hot towel, meal in 2 separate courses). Compared to my recent experience with Thai, who just stacked everything onto one try for a sector slightly longer than from HKG to Okinawa. HX has a good and extensive duty free catalogue. Boarding was very orderly, and parked at aero bridge. Despite the bad rep and recent financial troubles and rumours for shutting down, things seems pretty ok. They have every reason to stay on the market, and I wish them well, I will continue to chose them for Bangkok, Okinawa and Denpasar.

✅ Trip Verified | I was returning with my 92 years old dad from Shanghai to Hong Kong, because my dad has difficulty walking long distance, so I called two days ahead for wheelchair service. Upon check in the agent has no record of the service, but said will arrange a wheelchair in 30 mins. When it’s time I went back to the agent and had to wait for another 25 mins before a wheelchair was brought out. After being pushed to the gate, we were told another agent will be back and push my dad onto the plane. Upon boarding we waited but no one showed up. There was another lady on wheelchair and agent told her she needed to be the last one to board the plane. After most people boarded still no one came by, so I asked an agent and she immediately asked a female agent to push my dad in. After arrival to Hong Kong, We were told a wheelchair will be brought to door after everyone departs. Then 10 mins after everyone departed the plane, they told us a wheelchair is here and who wanted to go first (two passengers needed wheelchair). Since my dad was standing he was pushed thru the ramp to terminal right outside the gate. Then they asked my dad to sit on a bench while they went back to push the other lady out. Afterwards they said will check for another wheelchair for my dad while they pushed the lady out to customs. We waited for 40 mins without sign of any wheelchair. An agent was accompanying us and he kept checking. Finally my dad was upset and decided to slowly walked out himself while holding my arm. The agent said wheelchair was handled by another company and they were lack of resources! The flight service was decent but be warned if you have a need for wheelchair service!

✅ Trip Verified | Hong Kong to Vancouver. My flight connection was rescheduled last minute from a 2 hour layover into a 12 hour layover and they would not let me use the lounge while I waited. Now I’m stuck without a place to relax. I feel it would be easy for them to accommodate me for their own scheduling mistake, but they do not. Furthermore it seems the lounge staff and help desk do not even have the authority to accommodate me if they wanted to. Won’t fly with them again.

✅ Trip Verified | Los Angeles to Bangkok via Hong Kong. Flew on same exact brand new A-350 (B-LGH) on three of the four legs and on an older A330. The A350 was in the new herring bone configuration, which is more modern but not necessarily more comfortable than the older business cabin on the 330. Check-In ans Boarding efficient and quick, lounges in LAX (International Lounge) and BKK (Miracle Lounge) were mediocre, in HKG (Auris) - Great. Amenities were standard, food was good and it was presented well. Wine selection was limited, and drinks/refills were not offered as much as it should be customary in Business class. Cabin crew was hard working and courteous, maybe a bit inexperienced. My seat (12K) got stuck on both long legs and I had to be reseated. WiFi was only available on the last leg. Overall an excellent experience and great value for the price paid. Would definitely do again.

✅ Trip Verified | Other than a low price, I do not find many redeeming qualities. The aircraft were new, but the layout appeared a bit uncoordinated as did the design and color schemes. Service was very green and awkward. I found the food was very mediocre, rather institutional. IFE was lacking in selection. The seats were good and the flight was on time. This carrier does an okay job if it serves your low fare needs.

✅ Trip Verified | Auckland to Hong Kong. Worst experience with an airline.Very unhelpful and rude people at check in. The women at the check in desk asked us to show her on our ticket what the flight number was, She couldn't read her own airline ticket. On top of that she also missed that the luggage were traveling all the way to Istanbul and messed that up. We'll never fly with Hong Kong Airlines again.