Hong Kong Airlines

✅ Trip Verified | I experienced a very poor online check-in service that was not user-friendly. Additionally, the customer service at the airport was lacking in experience, resulting in mishandled check-in luggage and a delay in its arrival at my destination by a few days. This airline is the worst I've ever traveled with, so I strongly advise against choosing it to avoid similar regret.

✅ Trip Verified | One of the world’s worst airlines, out 5 hours delay, inbound one hour delay plus luggage delay. Cabin not comfortable, only pork dish served, avoid this airline at any cost.

Not Verified | The staff are friendly and the seat is comfortable. The air ticket is cheap. Although there's no TV and wifi, I can bring my pad and watch films. Not bad.

✅ Trip Verified | Our transfer flight from Hong Kong got changed to a different day (18 hour delay with overnight layover) but no free accommodation was provided despite such an option mentioned on the official site. All support requests via email get ignored, as well as live chat on the official website. Had to call Hong Kong landline number and spent 30 minutes trying to get solution but with no luck. All the options we got were unacceptable - another flight to Bangkok instead (and not Phuket) - upgrade to business class on the later flight from Tokyo to HK (but still overnight layover in the airport with no hotel provided). Ffull refund round-way tickets, but impossible to refund only one-way. Trust cost more money than a 1-night hotel for 3 ppl. Leg-room space is slightly better than LCC (HK express/AirAsia) but much worse than any major airlines in the region (Thai/Cathay/JAL). Sats are worn-out and making big noises when you try to recline. Not comfortable, especially during overnight flight (not recommended anyway due to the low leg-room). No automatic check-in machines in the airport (Tokyo/HK/Thailand). Online check-in works, but need to spend a lot of time if you want to drop the baggage. Thailand if you do not get a paper ticket and use QR boarding pass, you will have wait for special assistance and spend 10 mins+ for the manual checks. Due to this, flight from Phuket get delayed.

✅ Trip Verified | I tried to use the website to purchase extra baggage allowance, which would have cost about USD $30 for an extra 15kg, but the transaction did not go through. Instead I paid at the counter, and they charged me about USD $250. That was double the price of my ticket, basically tripling my cost. When I complained to the ground team, the attendant just told me "be careful next time." If you punish your customers, its a losing strategy. I could have paid the same amount for Cathay Pacific with none of the bad business practices and attitude. I will never fly Hong Kong Airlines again.

✅ Trip Verified | Pathetic check in and ground service at Hong Kong airport. Instead of reference, they ask for a ticket number. Ok provided. Check in not allowed. Transferring through Hong Kong from another airline. No problem- I’ll go to the transfer counter. They tell me transfer counter is only for Cathay Pacific. I need to go through immigration and check back in. Aisle K. So I run through the airport, through immigration and customs, back upstairs to check in, get terrible attitude from the check in staff. Staff on the plane are very nice, but come on guys. Get your stuff together. Or at least tell your passengers what to expect. Never again with Hong Kong Airlines

Not Verified | The crew were extremely nice, the flight was about 4 hours and 5 hours for the flight back to Hong Kong. The flight was really smooth. Props to the pilots. The food was light and average. The drinks were cool, the in flight entertainment was "out of service" but pretty sure the airline is on a budget. Warning that the ticket only includes 7 kg of luggage to take on the plane, and have to pay individually for luggage in cargo hold. 20 kg round trip more than 800 HKD. Seat was alright, had decent recline, trying to avoid flying with Hong Kong Airlines until maybe a few years later when they earn some money back. Overall above average flight.

✅ Trip Verified | Punctual departure from Hong Kong and arrival in Taipei. In flight service is rather minimal for an hour and half flight despite light meals are still distributed from the courteous fight attendants. Food are simple and they tasted okay. Seats are average in the class.

✅ Trip Verified | This is definitely one of the underrated airlines. Quality airport and in-flight service for quite a reasonable price. Check in and boarding were smooth. The pilot has maintained adequate communication with us and the cabin crews were very attentive and helpful. The food was not superb but beyond average. The cabin crews kept checking us from time to time to see if we need anything else, which I asked one of the cabin crews for a refill for my cup and she was gladly to do so. Seats are average for its class. In-flight entertainment was great. A good selection of shows to choose from for less than a 3 hour flight. If you want to get the most bang for your buck, I think you can put Hong Kong Airline into the list.

✅ Trip Verified | Thank you to the flight attendants of flight hx782 today, Monday the 27th. I left my phone in my seat on my flight and my phone made it to my next gate very quickly because the staff not only were wonderful but they care enough to not just put my phone in a box. I thank you from the bottom of my heart!