Hong Kong Airlines

✅ Trip Verified | This is definitely one of the underrated airlines. Quality airport and in-flight service for quite a reasonable price. Check in and boarding were smooth. The pilot has maintained adequate communication with us and the cabin crews were very attentive and helpful. The food was not superb but beyond average. The cabin crews kept checking us from time to time to see if we need anything else, which I asked one of the cabin crews for a refill for my cup and she was gladly to do so. Seats are average for its class. In-flight entertainment was great. A good selection of shows to choose from for less than a 3 hour flight. If you want to get the most bang for your buck, I think you can put Hong Kong Airline into the list.

✅ Trip Verified | Thank you to the flight attendants of flight hx782 today, Monday the 27th. I left my phone in my seat on my flight and my phone made it to my next gate very quickly because the staff not only were wonderful but they care enough to not just put my phone in a box. I thank you from the bottom of my heart!

✅ Trip Verified | The really good thing about Hong Kong Airlines is that their prices are fairly reasonable and it remains that way even till a day or two before departure, which makes last minute flying with them great. Also, they do not charge a premium on one-way tickets (i.e. The cost of a one way ticket is roughly half the cost of a return ticket), so it really helps when flying multiple destinations. It was a disappointment that amenity kits weren’t provided in Business Class and the entire IFE system throughout the aircraft was malfunctioning on the flight. This certainly isn't my first time flying with them, and they're a just-meeting-expectations airline on the whole. Nevertheless, after taking into account their general punctuality record, I appreciate and would still recommend them for their flexibility especially for a last-minute traveler around Asia.

✅ Trip Verified | Bangkok to Hong Kong. We booked a flight with miles but had to pay # 60x2 EUR for taxes fees. We had to postpone our trip in November due to the events in HK and planned for February in order to stay within the limit of the validity of the ticket. But in February, nothing was possible and I asked for cancellation of both ticket, mentioning that I want to get my 13000 points x2 accredited to our accounts. Result: A credit of 54,04 EUR and very rude answer referring to strict booking conditions without any concern about Covid as if these people ignore the pandemic. Explanation about the credit can be get through the booking link, that not work. I sent a complain letter but after one week no answer.

✅ Trip Verified | Tickets were a mess when leaving Vancouver yto Hong Kong. Ticket lady had to reprint them and fix our seats even though I had previously paid to select my seat. While getting that straightened out, saw a notice that the online entertainment was broken for the 14 he flight. Got on the plane and they didnt offer a paper, magazine or anything with no entertainment. Food was pretty good but when I selected fish and got chicken instead. Asked for alcohol drink they said they had wine and no coffee for food service but later they were giving coffee and beers. Also made everyone sit their chairs up to eat before serving. I found out that they did have alcohol but I had to go to the back for it because if I rang the assistance button they rarely delivered. I was very disappointed and dissatisfied. On a 14 he flight you need entertainment, they apologized for it but then tried to sell us treats from their menu to compliment the non movie movies.

✅ Trip Verified | Hong Kong to Beijing. A very good solid service. The food is not ideal but satisfying. In flight entertainment was not working but was advised of this at check in. The boarding procedure was fast and the captain made adequate announcements keeping us informed at all times. The seat has a good recline pitch and is quite comfortable for the short trip.

✅ Trip Verified | Vancouver to Beijing via Hong Kong. Hong Kong Airlines is the worst airline to book flights with because they regularly cancel their flights and do not care about what passengers have booked with them. I booked a flight in Sept of this year for travel in March and Hong Kong Airlines cancelled our flights to HK and Beijing right off costing me additional costs to make changes to our hotels. At the end, they offered me a full refund 3 months prior to departure when I had booked my flights 6 months prior, and their CS did not even bother to look up any other reasonable flight changes with other partner airlines to make my original arrival and departure dates work. I told them the reason I booked my flights in advance was to get the travel plans fully secured on exact dates and offering me a refund now would be useless as it would be impossible for me to find similar flights now. The CS did not seem to give a damn! Do not fly with them!

✅ Trip Verified | We were 17 people traveling together and at Bangkok airport we were asked to pay extra for Myanmar (4 of them) passengers because their name was entered wrong. We have travelled HK Airlines before but this wasn’t a problem then. Myanmar citizens have only one continuous name with no surname or first name and we booked their tickets by entering their name twice in both fields. At the airport we were told that this is wrong and we needed to enter Mister or Miss in the first name field and the surname field to be entered with the whole name. Nowhere does it say this as we entered the name according to our previous experience. The ground staff said she was only working there and she could not do anything but follow orders. I do think if you take on a job you are expected to fulfill your responsibility towards the job and not fill a seat! Calling the Bangkok office is of no use because they do not pick up or keep you waiting and the automatically disconnects. So there is no way to clarify booking details. We went to the Bangkok office before the flight date and they didn’t say that there was an issue with the names then. This is high unacceptable. The flight itself was uncomfortable - the planes both to Hong Kong and to Osaka were small with no personal TV.

✅ Trip Verified | Hong Kong to Taipei. During this 90-minute flight, using the IFE system is enough. The cabin was not much comfortable as the A330s was quite old. The catering service was quite short with a sausage bun but it's enough for short-haul. After touch down in Taipei, taxing was a bit long due to traffic control.

✅ Trip Verified | Bangkok to Hong Kong. The really good thing about Hong Kong Airlines is that their prices are fairly reasonable and it remains that way even till a day or two before departure, which makes last minute flying with them great. Also, they do not charge a premium on one-way tickets (i.e. The cost of a one way ticket is roughly half the cost of a return ticket), so it really helps when flying multiple destinations. Other than that, it is quite an average airline with average legroom, below-average food, service, average IFE, etc. This certainly isn't my first time flying with them, and they're a just-meeting-expectations airline on the whole. I appreciate and would recommend them for their flexibility especially for a last-minute traveler around Asia.