Hong Kong Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 141 reviews
5/10
4 star Skytrax Rating
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3/10

Hong Kong Airlines customer review

(United Kingdom)

London-Hong Kong Route. Originally booked a return flight for late August/Sept 2012. Found out by chance that Hong Kong Airlines is to suspend this route last week. Tried to check on their website in need all flights has been 'Sold Out'. Tried to call directly to their offices in HK where no one ever anyone picks up the phone! Called their London office staff wouldn't give out any information at all they only say they are doing re- scheduling and cannot give any further info. None of the passengers bought tickets have been contacted! Extremely poor communication and 200% un-reliable. Luckily I bought my ticket through Expedia called them and they in turn contacted the airline and confirmed that the London Hong Kong route is suspended indefinitely from Sept! Expedia managed to get the airline to refund the ticket price in full! but this will take 2-12 weeks! very inconvenient! Will never use even for a short Asian trip!
Seat TypeBusiness Class
Value For Money 12345
no
2/10

Hong Kong Airlines customer review

(China)

Round trip flight: Beijing-Hong Kong-Taipei Taipei-Hong Kong-Beijing. Every single flight delayed. PEK to HKG supposed to depart at 7.40 am instead delayed until 9 am due to plane maintenance. Because of this I missed the connecting flight to TPE which was scheduled for 12 noon. I had to wait until 5 pm for the next flight - also delayed more than an hour. Coming back TPE-HKG only delayed 20 minutes. HKG-PEK at first I was notified the flight had been changed from 8.15 pm departure to 7.30 pm. I arrive for the 7.30 departure to find out the flight is delayed until 8.50 pm. It is currently 8.30 pm and they have not started boarding yet. When asking for an explanation for flight delays you get the usual "the previous flight was delayed" or "there were airport issues". Flying with them has been the worst experience I've come across in all my travels.
Seat TypeEconomy Class
Value For Money 12345
no
2/10

Hong Kong Airlines customer review

(China)

Had several flights with HKG Airlines in the past year and every single one of them was delayed. The worst one was last night supposed to fly out HKG-PVG at 9.30pm but did not take off until 1am! Their excuse? Always the same due to the late arrival of the aircraft. Ground staff last night even tried to lie by saying there was a thunderstorm in Shanghai which I knew from a friend in SH and the weather forecast that there was no thunderstorm. Since we will not arrive in Shanghai until 3am due to the delay ground staff in HKG promised there will be shuttle buses provided from the Pudong airport to four different downtown locations in Shanghai. What happened when I arrived in PVG? The promised services do not exist! It was almost 4am and no one we can talk to. Some of us tried to stop flight attendants who were marching out of the terminal to find the answer again with no success. In the end we had to catch and pay for our own taxi. Agreed with other passengers not worth the money at all and will not fly with them again.
Seat TypeEconomy Class
Value For Money 12345
no
2/10

Hong Kong Airlines customer review

(United Kingdom)

Delayed 14 hours supposedly because of the bad weather both in Hong Kong and China but other airlines managed to take off with a delay of about two hours. Communication terrible and there were numerous updates (17.00 20.30 23.00 and 01.00 ) followed by further cancellations despite being told the new time was confirmed. Destination countries were not told about changes so my driver also waited 14 hours and even staff at the gates did not know what was happening. I have since been looking on the Internet and delays are still up to six hours which is unacceptable. A miserable start to my trip plus I missed a night at a hotel.
Seat TypeEconomy Class
Value For Money 12345
no
7/10

Hong Kong Airlines customer review

(Australia)

Shanghai PVG to Hong Kong. A330-200. Check in experience was good. Given priority service due to being injured and on crutches. A wheelchair was arranged and I was escorted through immigration to the aircraft for early boarding. FA's were friendly helpful and provided very good service. Good choice of entertainment for a short flight. 2 choices for the lunch service was a pleasant surprise. Quite happy with the amount of leg room in the seats for economy. Had a stand off position upon landing in HKG and had to try and make my way off the aircraft using the stairs after I was told that there would be a lift organised. Staff were very helpful with their assistance in getting me off the plane and on the bus. A wheelchair was waiting at the terminal and I was again escorted by staff through immigration baggage claim and out to the exit. A very pleasant experience overall. The only negative though the flight was delayed by about an hour.
Seat TypeEconomy Class
Value For Money 12345
yes
2/10

Hong Kong Airlines customer review

(Hong Kong)

Took HKG Airlines twice ie 4 flights and every single one was delayed. 'Best' was 1hr delay worst 7.5 hrs (arrived in Bali at 6am instead of 10.30pm. Can't fault the ground staff but the airline has some serious organizational problems. Never going to fly them again - any dollar saved you need to spend triple in food at airports taxi late at night etc.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Hong Kong Airlines customer review

(Hong Kong)

HKG-LGW. Took Hong Kong Airlines new club classic after 4th day of launch. Food was great with lots of superb choices seat was very good with soft cushioning and comfortable recline. Received Bvlgari amenity kit. Aircraft was A330-200. There was a bar which served lots of wine and beverages. Inflight entertainment was good although some sections were still under construction.
Seat TypeBusiness Class
Value For Money 12345
yes
7/10

Hong Kong Airlines customer review

(Hong Kong)

Roundtrip from Hong Kong to Shanghai in economy. IFE including VOD was extensive but the 2 hour flight each way didn't allow me to fully enjoy it. Food was average but adequate. The beverage selection was somewhat limited. Service was good. On the return trip my flight was delayed for 2.5 hours.
Seat TypeEconomy Class
Value For Money 12345
yes
2/10

Hong Kong Airlines customer review

(Thailand)

BKK-HKG-BKK Business Class. Very surprised that this airline did not offer any alcoholic drink throughout the flight. On the way back to BKK there were no movies at all only TV programs. Service was very slow and inefficient. Food worse than mediocre. The only thing I liked was the seat - it's angled-lie flat yet comfortable. For a flight of 2.5 hours I would prefer to fly economy class with TG or CX. This was not worth the money.
Seat TypeBusiness Class
Value For Money 12345
no
9/10

Hong Kong Airlines customer review

(New Zealand)

Hong Kong - Sanya return. Great airline attentive crew modern aircraft and comfortable seating for short flights. Business lounge in Hong Kong is brilliant for such a small airline. Unable to fault the service or experience. Some bigger airlines could learn a great deal from them.
Seat TypeEconomy Class
Value For Money 12345
yes