Hong Kong Airlines

From Hong Kong to Kaohsiung on HX 296. The check in process was efficient. I enjoyed their lounge. They offered the touch screen entertainment system in every seats. Though it was a short journey for only 1 hour they still offered a pair of slippers for every passenger. The crew was nice and helpful with a nice cotton blanket. It will definitely be my first choice.

My first return flight Beijing-Hong Kong was cancelled due to bad weather and so as my replacement flight 2 days later (all 3 HK Airlines flight cancelled out of 4 total on that day). Impossible to contact any staff on the phone and no response for my voice and e-mails. I gave up after a couple days and travelled back with another company. Finally the company replied by e-mail yesterday after a few weeks saying they are sorry weather beyond their control etc. and they offer a luggage belt as "souvenir" to compensate for all the inconveniences!

PEK-HKG. This was a very average airline and I would not go out of my way to fly them again. The seating felt very cramped the flight attendants seemed to lack that high level of customer service but again nothing that was hard to deal with. Not sure why an airline like this gets 4 stars where other airlines I've flown on international legs (Delta United etc) only get 3 stars. This didn't feel any better. If you get the right price though don't hesitate to fly with them.

I have booked to fly twice with this airline. both times flights have been cancelled. First time was in June we were taking an early flight to Bali and was informed via e-mail with less than 48 hrs notice that the flight was cancelled and we were put on the much later flight. Very surprised to find that on the return flight there was no entertainment for the same 5hr flight? The second time my wife and I and my wife's parents are booked to fly HKG - Hanoi on the 4th October 2012 and return Hanoi - HKG 8th October. I have received an e- mail today to say that both flights are cancelled no apology and no advice on alternative travel options. I quickly looked for alternative flights that meet our requirements ( work in HK and domestic flights in Vietnam into consideration) and found one Dragon Air flight and one Cathay flight that suited. I called the Customer "help" line suggested they transfer us to these flights to be told that HK Airlines do not have an agreement with Dragon Air or Cathay. They instead asked us to take HK Airlines flights one day before the outgoing and one day after the return date to which I said no. We will never be booking with HK Airlines again.

I have booked to fly twice with this airline. both times flights have been cancelled. First time was in June we were taking an early flight to Bali and was informed via e-mail with less than 48 hrs notice that the flight was cancelled and we were put on the much later flight. Very surprised to find that on the return flight there was no entertainment for the same 5hr flight? The second time my wife and I and my wife's parents are booked to fly HKG - Hanoi on the 4th October 2012 and return Hanoi - HKG 8th October. I have received an e- mail today to say that both flights are cancelled no apology and no advice on alternative travel options. I quickly looked for alternative flights that meet our requirements ( work in HK and domestic flights in Vietnam into consideration) and found one Dragon Air flight and one Cathay flight that suited. I called the Customer "help" line suggested they transfer us to these flights to be told that HK Airlines do not have an agreement with Dragon Air or Cathay. They instead asked us to take HK Airlines flights one day before the outgoing and one day after the return date to which I said no. We will never be booking with HK Airlines again.

Phuket-Hong Kong August 29th. Aircraft arrived from HKG on schedule. Passengers boarded quickly and the plane left Phuket on time (02.45). Most passengers choose to sleep straightaway but water tea coffee and a hot snack was offered. Arrived HKG ahead of schedule at 06.55. Plane parked on tarmac and bus to HKG immigration. Luggage arrived within 30 mins of landing. When this flight is on time I would say value for money. There are advantages to a night flight. But I can imagine the discomfort when this flight is delayed. A320 with 144 economy seats and 8 "business class."

We had a weekend break from HKG to Phuket and the flight was overbooked. 14 people were left without a seat on a plane holding at the most 300. This is a calculated approach by the airline - they know that they overbook but continue to take the money. We were only flying away Friday back Sunday so the idea of arriving a day late - the offer made - was a joke. I would not recommend anyone flying this airline until the stop overbooking.

Last week I was flying to Beijing and they delayed the flight 5hrs with the reason being that they needed a new plane? I had to fight for over 30 mins to be transferred to another flight (Dragonair). Was finally transferred and thought that would be the end of that however on the return flight two days later the same excuse was used and there was another 3 hr delay on the return. The thing that made my blood boil wasn't the lack of organization or the pathetic excuses they made it was the ground staff who rolled their eyes and tutted when I complained and asked to be put on a flight that was leaving on time. I also spoke to other passengers and they had delays of up to 10hrs with the same level of service. If this level of service continues and the amount of delays this airline experiences remains then I think this is an airline will soon be out of business.

London-Hong Kong Route. Originally booked a return flight for late August/Sept 2012. Found out by chance that Hong Kong Airlines is to suspend this route last week. Tried to check on their website in need all flights has been 'Sold Out'. Tried to call directly to their offices in HK where no one ever anyone picks up the phone! Called their London office staff wouldn't give out any information at all they only say they are doing re- scheduling and cannot give any further info. None of the passengers bought tickets have been contacted! Extremely poor communication and 200% un-reliable. Luckily I bought my ticket through Expedia called them and they in turn contacted the airline and confirmed that the London Hong Kong route is suspended indefinitely from Sept! Expedia managed to get the airline to refund the ticket price in full! but this will take 2-12 weeks! very inconvenient! Will never use even for a short Asian trip!

Round trip flight: Beijing-Hong Kong-Taipei Taipei-Hong Kong-Beijing. Every single flight delayed. PEK to HKG supposed to depart at 7.40 am instead delayed until 9 am due to plane maintenance. Because of this I missed the connecting flight to TPE which was scheduled for 12 noon. I had to wait until 5 pm for the next flight - also delayed more than an hour. Coming back TPE-HKG only delayed 20 minutes. HKG-PEK at first I was notified the flight had been changed from 8.15 pm departure to 7.30 pm. I arrive for the 7.30 departure to find out the flight is delayed until 8.50 pm. It is currently 8.30 pm and they have not started boarding yet. When asking for an explanation for flight delays you get the usual "the previous flight was delayed" or "there were airport issues". Flying with them has been the worst experience I've come across in all my travels.