Hong Kong Airlines

Had several flights with HKG Airlines in the past year and every single one of them was delayed. The worst one was last night supposed to fly out HKG-PVG at 9.30pm but did not take off until 1am! Their excuse? Always the same due to the late arrival of the aircraft. Ground staff last night even tried to lie by saying there was a thunderstorm in Shanghai which I knew from a friend in SH and the weather forecast that there was no thunderstorm. Since we will not arrive in Shanghai until 3am due to the delay ground staff in HKG promised there will be shuttle buses provided from the Pudong airport to four different downtown locations in Shanghai. What happened when I arrived in PVG? The promised services do not exist! It was almost 4am and no one we can talk to. Some of us tried to stop flight attendants who were marching out of the terminal to find the answer again with no success. In the end we had to catch and pay for our own taxi. Agreed with other passengers not worth the money at all and will not fly with them again.

Delayed 14 hours supposedly because of the bad weather both in Hong Kong and China but other airlines managed to take off with a delay of about two hours. Communication terrible and there were numerous updates (17.00 20.30 23.00 and 01.00 ) followed by further cancellations despite being told the new time was confirmed. Destination countries were not told about changes so my driver also waited 14 hours and even staff at the gates did not know what was happening. I have since been looking on the Internet and delays are still up to six hours which is unacceptable. A miserable start to my trip plus I missed a night at a hotel.

Shanghai PVG to Hong Kong. A330-200. Check in experience was good. Given priority service due to being injured and on crutches. A wheelchair was arranged and I was escorted through immigration to the aircraft for early boarding. FA's were friendly helpful and provided very good service. Good choice of entertainment for a short flight. 2 choices for the lunch service was a pleasant surprise. Quite happy with the amount of leg room in the seats for economy. Had a stand off position upon landing in HKG and had to try and make my way off the aircraft using the stairs after I was told that there would be a lift organised. Staff were very helpful with their assistance in getting me off the plane and on the bus. A wheelchair was waiting at the terminal and I was again escorted by staff through immigration baggage claim and out to the exit. A very pleasant experience overall. The only negative though the flight was delayed by about an hour.

Took HKG Airlines twice ie 4 flights and every single one was delayed. 'Best' was 1hr delay worst 7.5 hrs (arrived in Bali at 6am instead of 10.30pm. Can't fault the ground staff but the airline has some serious organizational problems. Never going to fly them again - any dollar saved you need to spend triple in food at airports taxi late at night etc.

HKG-LGW. Took Hong Kong Airlines new club classic after 4th day of launch. Food was great with lots of superb choices seat was very good with soft cushioning and comfortable recline. Received Bvlgari amenity kit. Aircraft was A330-200. There was a bar which served lots of wine and beverages. Inflight entertainment was good although some sections were still under construction.

Roundtrip from Hong Kong to Shanghai in economy. IFE including VOD was extensive but the 2 hour flight each way didn't allow me to fully enjoy it. Food was average but adequate. The beverage selection was somewhat limited. Service was good. On the return trip my flight was delayed for 2.5 hours.

BKK-HKG-BKK Business Class. Very surprised that this airline did not offer any alcoholic drink throughout the flight. On the way back to BKK there were no movies at all only TV programs. Service was very slow and inefficient. Food worse than mediocre. The only thing I liked was the seat - it's angled-lie flat yet comfortable. For a flight of 2.5 hours I would prefer to fly economy class with TG or CX. This was not worth the money.

Hong Kong - Sanya return. Great airline attentive crew modern aircraft and comfortable seating for short flights. Business lounge in Hong Kong is brilliant for such a small airline. Unable to fault the service or experience. Some bigger airlines could learn a great deal from them.

Very good check-in experience at the Hong Kong airport staff very helpful and friendly. I was also impressed by how organised and quick boarding was.