"flight is delayed by more than an hour"
keshav krishna keshav (India)
✅ Trip Verified |
Flew Bangalore to Patna with GoAir. Worst experience. I bought the ticket 2 days earlier at a high price just to arrive on time. But now I am at Bangalore Airport and the flight is delayed by more than an hour. From now on I will never go for GoAir, worst flight.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Bangalore to Patna |
Date Flown | December 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"supportive and helpful"
B Kashat (India)
✅ Trip Verified | I was traveling to Ahmedabad from Hyderabad in morning fight. At luggage counter the guy welcomed me very nicely and he was very supportive and helpful. I was sick but gesture for his welcome made my morning cheerful. Thank you GoAir.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Hyderabad to Ahmedabad |
Date Flown | December 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"they told that counter is closed"
C Gashag (India)
✅ Trip Verified | Mumbai to Kochi. I reached airline counter 70 mins prior to my boarding time. I was waiting in queue for more than 20 minutes. Only one chec kin counter was open. They didn't even announce the final call or something. I reached the counter before 50 min of boarding and they told that counter is closed for that particular flight and its rule that 45 min prior the counter gets closed. One airline person was ready to do something by listening to my situation, but his seniors denied. I requested and finally they give me free ticket for next day. Really disappointed!! I agree that tickets are cheap comparatively, but this kind of situations are really unappreciative.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Mumbai to Kochi |
Date Flown | December 2018 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"keep the seat belt sign on"
Om Pandey (India)
✅ Trip Verified | Mumbai to Patna. The buttons above the passenger seat to call assistance were kept disabled for most of the time. The airline has use an innovative method to keep the seat belt sign on for most of the time, so that passengers do not use the toilet facility until it’s extreme emergency.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Mumbai to Patna |
Date Flown | November 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"at the airport for 4 hrs"
K Sandeep (India)
✅ Trip Verified | Ranchi to Kempegowda . They keep postponing the flight like its a joke. They called us 2 hrs early as they preponed the flight and then they postponed it for 2 hrs. So we are waiting at the airport for 4 hrs.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Ranchi to Kempegowda |
Date Flown | November 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"great disappointment"
Roshen Mannarath Manuel (India)
Not Verified | Cochin to Mumbai. I am writing this review with great disappointment. Flight is delayed indefinitely. Ground staff have no clue when the flight is going to take off. I am traveling with kids. Whoever reading this review please don't select GoAir. Their flights are always delayed and worst service by the ground staff.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Cochin to Mumbai |
Date Flown | November 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"flights always delayed"
A Sharma (India)
✅ Trip Verified | I use to travel Delhi to Mumbai once a week but my all experience with GoAir are the worst. Service is not good, ground service is the worst. They opened gates so late and flights are always delayed.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Mumbai to Delhi |
Date Flown | October 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"pathetic customer service"
D Harati (India)
✅ Trip Verified | Mumbai to Chandigarh. I booked my ticket on a wrong future date, I am trying to get help from the airline. It is past 5 days and I haven't heard from them, no acknowledgement of my concern. when I call customer care, they say that complaints team do not have a contact number, they will get back to you on email, I have been waiting for their revert. They don't even have the courtesy to reply to my email forget solving my query or giving me a resolution. Never seen such pathetic customer service before.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Mumbai to Chandigarh |
Date Flown | September 2018 |
Value For Money | 12345 |
Recommended | no |
"crew were very professional"
K Murish (United Arab Emirates)
✅ Trip Verified | New Delhi to Ranchi. Good service. Cabin crew were very professional. Flight was on time and very smooth boarding. I really enjoyed my flight. But the tea was very poor - totally tasteless.
Aircraft | A320 |
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | New Delhi to Ranchi |
Date Flown | August 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"checked bags disappeared"
S Thasemon (Thailand)
✅ Trip Verified | I traveled by Go air flight G8194 from Leh to Delhi on 8th July 2018. My checked bags disappeared when I arrived in Delhi. I had a connecting flight and the airline staff promised to contact my as soon as possible. He said my bags would be sent to Bangkok on the next day. But Go air never contact me. I sent them several emails and they replied without update. I still do not know what happen to my bag. They never try to help and do not show any responsibility.
Aircraft | A320 |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Leh to Delhi |
Date Flown | July 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |