Garuda Indonesia

✅ Trip Verified |  Flew on GA-862 Jakarta to Sorong. The check in process was excellent and the check in team were very polite. I was then escorted through security and immigration to the lounge by Premium Team member. When it came time for boarding, I was escorted to the aircraft. The flight was quite full, and the cabin crew were quite busy, I was offered some meals, however there was only two choices, and both were rice, therefore I did not take the food offered. The flight took off a little behind schedule, however landed in Sorong on time. It took some time for the baggage to come out which surprised me as normally in Sorong it comes out quite quickly. Overall, not a bad overnight flight, however cabin crew could have been a little more engaging.

✅ Trip Verified | I flew on Garuda Indonesia GA089 from Amsterdam to Jakarta. Flying Garuda Indonesia First Class you get direct access to the VIP Center at Schiphol airport, and they handle all check-in requirements including security, immigration. This is a seamless process from entering the VIP center until you are taken to board the plane. This is a great service that Garuda affords its First-Class passengers and enhances their status as a Five Star Airline. After take-off I was provided with a selection of meals, the food was prepared onboard by Chef Marcel, and it was very well presented and tasted even better. We had two full meals onboard, and the cabin crew were available throughout the flight and kept around asking if I needed anything else. The cabin crew were very attentive to me, and nothing was any bother to them, and they always greeted us with a re-assuring heart-warming smile. I would rate the overall service as excellent and would like to thank the cabin crew Wawan, Putri, Dea and Chef Marcel for their help and service to me, they certainly made me feel at home. Upon arrival in Jakarta, I was met at the gate by the ground support team who escorted me through immigration and customs. Garuda had also provided me with ground transportation to take me to my home. However, on an area of improvement I would recommend that Garuda restarts providing hand towels for freshening up as these are much better that the hand wipe tissues currently provided.

✅ Trip Verified | Overall, I was impressed with the level of service and attention to detail. The seats were comfortable and the cabin was clean. Additionally, the in-flight entertainment system was easy to use. From the check-in counter to the cabin crew, everyone was courteous and helpful. I felt that the safety of passengers was a top priority. However, during first service, the snack was disappointing. Potentially because I requested special meal "Hindu Non Vegetarian". I only received an apple, while the others received lukewarm bread roll with a meat filling. Fortunately, the second service was delicious. Bonus points for offering real cutlery in economy class. It was a pleasant experience. They only have to elevate their food and beverage service by offering more frequent and bigger portions/tray. In addition, offering snacks in between would be greatly appreciated.

✅ Trip Verified | They deserve the 5 stars. I was satisfied with their ground service, cabin service, food and beverage was good and the cabin crew hospitality was awesome. The only thing I would say is they should just drop the mask requirement for cabin crew so that we can see their lovely smiles, as we are over covid.

✅ Trip Verified | Flew on GA89 Amsterdam-Jakarta. For First Class passengers check in is at the VIP Lounge were all facilities such as check in, immigration is carried out. This is a great service as there is no need for queuing to check in. When time for boarding the VIP Team escort you to the plane by car to the airline steps. The First-Class cabin crew, which was made up of Yuli Asis, Mikaela, Rahayu and Chef Fandi provided excellent service throughout the flight. Additionally, I was offered two main meals and there was a very good menu selection. There was also a good selection snacks and drinks available throughout the flight. On arrival in Jakarta, I was met by Vivanda from Frist Class Team who escorted me through immigration, customs and out the car provided by Garuda to take me home. Another great flight on Garuda Indonesia.

✅ Trip Verified | Flew on GA-828 Jakarta to Singapore. The check in process was excellent and the check in team were very polite. I was then escorted through security and immigration to the lounge by Premium Team member Fifi. When it came time for boarding Fifi also escorted me to the aircraft. The cabin crew were on hand throughout the flight, however as I was fasting, I did not take the offer of food. The flight took off on time and landed in Singapore 20 minutes ahead of schedule. Upon arrival in Singapore, I was met by Garuda ground staff who escorted me through immigration, baggage collection and to my taxi. Thank you, Garuda Indonesia, for another excellent flight.

✅ Trip Verified | I flew with Garuda Indonesia from Jakarta to Singapore return. I booked this flight a month in advance. The flight to Singapore on went smooth without delay or any problems. The Female Flight attendant who served meal was polite and professional. The meal was mee goreng and was a decent meal. The plane arrived on Time . The flight from Singapore to Jakarta on was the opposite. The Female Flight Attendant was impolite and unfriendly towards me. My meal was bad (pad thai). The plane arrived about 10 minutes late.

✅ Trip Verified | Flew on GA-682 Jakarta to Sorong on the overnight flight. The check in process was good even though I was in Economy Class, however Garuda allowed me to check in at the Business Class counter. Due to being a Platinum member I was given access to the lounge and Snacks, Tea, Coffee, and soft drinks were freely available. After checking in I was escorted by the Garuda ground staff team member through security and to the lounge. When came time for boarding I was escorted to the plane door. The overall flight and service was good, however as the plane was full the cabin crew were quite busy servicing meals and snacks. I would recommend that Garuda look at the amount of carryon luggage they allow people to bring onboard as some were carrying bags that looked over 20Kg.

✅ Trip Verified | Flew on GA407 from Denpasar Bali to Jakarta. I was swiftly checked in by Sony and he then escorted me through security and into the Lounge. Onboard the cabin crew were quite helpful, however there was only two choices of food, and both were rice therefore, I declined. The cabin crew did offer hot and cold drinks during the short flight. The flight arrived in Jakarta 20 minutes ahead of schedule. Upon arrival I was met at the plane door by Octa and Wisnu from the Garuda Premium Team, and they helped me obtain my baggage and escorted me to my car.

✅ Trip Verified | GA402 from Jakarta to Denpasar Bali. Jakarta Terminal-3 was quite busy even though it was early morning, however check-in was fast and efficient. I was escorted through security and into the lounge by Ms. Firyal from the Garuda Premium Team ground staff. When it came time to board Ms. Firyal was on hand to help and assist. Onboard the cabin crew were quite busy serving breakfast and there were two choices. I chose the omelet which was quite good and well prepared. The cabin crew kept coming around and offering additional hot and cold drinks throughout the short flight. Although it was a short journey both the ground and cabin crew were very helpful.