flydubai

Kathmandu-Dubai en route to JFK back and forth. I have nothing positive to say about the flight. The timing of the flight was changed 3 times. I had brought the ticket for a good transit time from Dubai which was changed making an 8 hour transit about 2 weeks prior to the flight. On arrival to the airport I was informed that the flight timing was again changed to the original time making me wait at Kathmandu Airport for another 4 hours for no reason. No prior information/emails or apologies were given. The cabin itself was too crowed with tiny seats crammed up in a small space. The air condition was not working and it was very hot and humid in the cabin with no help from the crew members on complaining regarding this problem. I was highly disappointed with Fly Dubai.

My Kathmandu-Dubai flight was originally booked for 18.45. This was changed about a week before departure to 21.55. The night before this was changed again to 14.35. On arrival at the airport there were plenty of passengers all ready to check in for the 14.35. No FD staff were present and we heard the flight was delayed until 18.45. At 3 the gate finally opened and we were told there never was a 14.35 flight and our travel agents must have made a mistake - even though the departure time on our boarding passes was 14.35! Flight eventually took off an hour late. In the 7 hours wait no-one from FD offered an apology an explanation or even a cup of tea. Cabin crew refused to give us complimentary food. I will not use this airline again.

Belgrade-Dubai-Muscat on 2 Nov 2012. At the time of checking-in / boarding in Belgrade I was informed that my booked flight Dubai-Muscat was cancelled and I got a boarding pass for a later flight which was not acceptable. Informed that flight was cancelled due to ‘economic reasons’ (not enough passengers?). E-mail from Flydubai informing about my options sent too late. Upon arrival to Dubai airport there was nothing I could do had to purchase a ticket to Muscat for the first available flight much more expensive of course. Flydubai is not a ‘low cost’ company at all if you add baggage drinks terrible conditions at Flydubai building at Dubai airport etc. + high risk of cancellation you get almost the same price as any other ‘normal’ company.

Really disappointed! Flight from Kabul delayed by 6 hours and I missed connecting flight. Customer service at Dubai terminal 2 was non existent and I had to pay for new flight. I complained and they suggested I travel into Kabul to book with their agency. I made clear my company would not let me travel in Kabul due to the security risk. I received no reply after this. I will never travel with this company again and will find alternative airline even if the costs more.

The negative reviews of FlyDubai must have been written by people who have never flown Ryanair. Flight from Kabul to Dubai was on time. Aircraft brand new. Legroom excellent. Staff charming. Choice of food limited expensive but tasty enough. Best of all you can buy alcohol - which after a long dry spell in Afghanistan is a treat - even on a breakfast-time flight!

We flew from UAE to Turkey by another discount airline with our carry on luggage. Returning we flew FlyDubai. We shopped and accumulated check-in luggage - what a mistake. We tried to purchase the credit for this online and couldn't. Getting to the airport we were prepared to pay for this extra luggage. Then we learned what the 7kg rule is. They weighed my purse carry on luggage and this extra checked in luggage and then deducted the 7kg off to calculate my total cost for checked in luggage. The other airline didn't even look at my carry on luggage more less than weighed it. At a cost of 10Euros a kg this was absurd and a costly lesson flying FlyDubai. It didn't help that the staff behind the desk couldn't explain the situation.

Erbil/Arbil to Dubai. Flight quite empty so lots of space however seating would have been quite comfortable even if the flight had been fuller - I had less legroom on much more renowned carriers (as a 187 cm person). Clean aircraft cabin staff friendly seating comfortable in seat IFE - however films and music have to be paid for as do food and drinks (pricing acceptable). Nice additional benefit: arrival in Terminal 2 in DXB - no queues on immigration as compared to Terminal 1 so this is one very strong argument to fly flyDubai!

Supposed to fly on FZ159 to Beirut at 6.45 pm flight delayed 40 min. When they announced boarding I went to the gate and stood in the queue. The board was showing Beirut FZ 159 final call. The queue did not move for almost 30 min when I reached the gate I was informed I was offloaded from the flight because I reported late to the gate. In fact the gate had started boarding another flight to Bahrain. When I explained to the Fly Dubai staff that I was waiting for 30 mins they simply neglected me and said nothing could be done. When I showed the board to the staff reading the Beirut flight they got confused and immediately changed it to Bahrain. The only way out of this was to buy another ticket and wait 5 hours at the airport to catch the next flight to Beirut that will land at 3 am. Terrible experience.

I regularly use flydubai flying DXB-MCT-DXB sector and nearly all flights except one have been on time. Nearly all aircraft's now have the new AVOD system installed except for A6-FDX which is one of the older aircraft. Despite this I have found that some screens do not work unless you furiously tap on it and use some force and others simply do not work at all. The seats are comfortable with some recline though it would not matter on a short 45-50 min flight. The food is decent although a bit expensive. Inflight duty free is small but is as usual expensive. The crew are friendly and helpful. Recently however I have found that one aircraft has begun to show it's age with the plastic window cover breaking off exposing the insulation as well as the plastic cover of emergency exit light on the emergency exit wing door coming loose though this is something that maintenance department can easily repair.

Have been using Flydubai for a year now on average 10 flights a month and in that time not one flight has departed on time and numerous flights cancelled. Everything about this airline falls short of recognised customer service levels nothing is geared towards customer needs - from the online portal check in to in flight service and punctuality.