Finnair

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 913 reviews
5/10
4 star Skytrax Rating
Filter Reviews by :
Show
4/10

Finnair customer review

(Switzerland)

ZRH-HEL-OUL return. Left quite unimpressed. "Meal" on Intra-European flight consisted of a small sandwich. No free alcohol. Plane interior was in ok shape but strange smell on return flight HEL-ZRH. A stale bread roll and some small ravioli in a cold box isn't very impressive for a 2.5hr flight.
Seat TypeEconomy Class
Value For Money 12345
no
8/10

Finnair customer review

(Finland)

Helsinki-Budapest check in went smoothly the flight was delayed 30 mins for some problems with gate computers so boarding passes were checked manually. Flight was full service was professional. Catering ok meatballs and potato salad. If compared with the price what we paid can not complain.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

Finnair customer review

(Malaysia)

Bangkok-Helsinki-Riga (BKK-HEL-RIX) in Business Class. As many people mentioned here already the food looks like Economy Class catering it's served in one tray and doesn't look very attractive. Attendants are a little bit cold but otherwise professional. The rest was great clean cabin and toilets friendly pilot good lounge at Helsinki airport. Taking into account the price Finnair's Business Class is surely value for money. Second leg (Helsinki-Riga) was an Embraer 170 where Business Class seats are 99% equal to Economy (they are exactly the same just slightly more leg room) so actually doesn't make sense paying extra.
Seat TypeBusiness Class
Value For Money 12345
yes
7/10

Finnair customer review

(Australia)

Flew Finnair HKG-HEL-BER after connecting from MEL on CX. Was overall impressed by Finnair. Very efficient ground staff. Cabin clean and A340 on first leg was fairly new. Cabin crew polite and attentive. Captain made flight and destination updates regularly which is always nice to hear. Food was average but sufficient. Seat pitch at 32 inch was a bit tight and IFE was not as extensive as Asian or Middle Eastern airlines. Overall a good airline with no extra frills. Good value for money considering the fare I paid.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

Finnair customer review

(United Kingdom)

LHR-HEL-BKK-HKG-LHR good value in J class. LHR-HEL half full cabin. Used CX lounge at LHR which was adequate. No boarding drinks. Once airborne efficient and friendly service nice light dinner. Onward flight to BKK on A330-200 with new business class layout. Beautiful cabin pastel blue and grey colours. Solo window seat great flat seat allowed for comfortable sleep. Cabin crew although on the mature side very efficient friendly and warm. Also had oriental FAs who were probably more friendly. Entertainment system although AVOD was under par in terms of choices still lagging from their SE Asian counterparts! Food tasty but lacking presentation and probably the wow factor you expect in a premium cabin. I would compare it to SQ or CX excellent economy class fare but on fancy plates. All served in one tray needless to say servings on the small side. Breakfast was good but in terms of presentation had the feel of a very good economy cabin presentation. Arrival into BKK on time and was able to use fast track service for immigration. HKG-HEL-LHR. Morning flight ex-HKG on A330 with older cabin. A bit disappointed but as it was a day flight was manageable. Not my favourite for sleeping though. Food much better than previous flight separate trays for starters main and desert. Nice crew extremely friendly and chatty Oriental FA. Great service on time arrival into HEL. An hr connection which felt eternal; that's how seamless and efficient this airport is not an ounce of stress to get the onward flight. HEL-LHR on time departure nice lunch great crew. All in all great experience. If new cabin can be guaranteed no doubt I'd fly them again.
Seat TypeBusiness Class
Value For Money 12345
yes
8/10

Finnair customer review

(United Kingdom)

LHR-HEL return. I've not flown Finnair for over 2 years since a bad experience of a trip to Japan when service was awful and food even worse. Something must have happened as this week the service and food on the short haul to HEL were fantastic. The attendants were very friendly and attentive. 3 drinks runs on both legs. They now charge for alcohol which might be a reason why they can afford better food now. LHR-HEL we had some very tasty sandwiches properly prepared with crust cut off etc. On HEL-LHR they served us tortellini with chicken and a salad which was rather good! Well done Finnair for getting back on track service wise. Shame about the alcohol I did not want any but would have been upset if they had charged for a beer on long haul! It just seems a bit mean.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Finnair customer review

(Austria)

DEL-HEL-VIE A330. New A330 with full flat seats. Food good crew professional. I missed my connection to VIE due to a storm in HEL (3h delay). Finnair rebooked me the same evening via Stockholm to Vienna (SK and OS) so I arrived only 4 hours behind schedule and didn't have to sleep in a Hotel in HEL.
Seat TypeBusiness Class
Value For Money 12345
yes
8/10

Finnair customer review

(Austria)

VIE-HEL-SIN E90/A340. Delays because of storms in Vienna and 60 min connection in HEL was pending. Finnair offered a rebooking to Emirates if I would miss my connection in HEL. As the delay was only 30min and HEL confirmed to wait for me I took the planned flight. I made the 30min connection even the luggage did. A340 a bit old inside seats are not flat but okay for sleeping. Crew professional but not overly heartily. Food good wine selection very good.
Seat TypeBusiness Class
Value For Money 12345
yes
9/10

Finnair customer review

(United Kingdom)

LHR-HEL return on A321/A320. On time and efficient. Cabin crew attentive and ensured my young son was well fed and watered even just before landing when he woke up. Long walk though from the gate at Helsinki with no travelators.
Seat TypeEconomy Class
Value For Money 12345
yes
5/10

Finnair customer review

(Australia)

Bangkok to Helsinki A340. During the night trip my TV didn't work - I was given a Finnair duty free voucher of 20 euros. The food was okay but for anyone who can't handle spicy food would have been in for a shock. I felt sick during the flight and flight attendants were helpful. They gave me some soda and told the staff members to keep an eye out for me really nice. On this airline if you get a window seat and you are travelling as a couple you sit by yourselves which is great. We also had another flight Helsinki to London and food was really good. It was a small platter of salad pickles cheese and bread.
Seat TypeEconomy Class
Value For Money 12345
no