Finnair

Flew Finnair HKG-HEL-BER after connecting from MEL on CX. Was overall impressed by Finnair. Very efficient ground staff. Cabin clean and A340 on first leg was fairly new. Cabin crew polite and attentive. Captain made flight and destination updates regularly which is always nice to hear. Food was average but sufficient. Seat pitch at 32 inch was a bit tight and IFE was not as extensive as Asian or Middle Eastern airlines. Overall a good airline with no extra frills. Good value for money considering the fare I paid.

LHR-HEL-BKK-HKG-LHR good value in J class. LHR-HEL half full cabin. Used CX lounge at LHR which was adequate. No boarding drinks. Once airborne efficient and friendly service nice light dinner. Onward flight to BKK on A330-200 with new business class layout. Beautiful cabin pastel blue and grey colours. Solo window seat great flat seat allowed for comfortable sleep. Cabin crew although on the mature side very efficient friendly and warm. Also had oriental FAs who were probably more friendly. Entertainment system although AVOD was under par in terms of choices still lagging from their SE Asian counterparts! Food tasty but lacking presentation and probably the wow factor you expect in a premium cabin. I would compare it to SQ or CX excellent economy class fare but on fancy plates. All served in one tray needless to say servings on the small side. Breakfast was good but in terms of presentation had the feel of a very good economy cabin presentation. Arrival into BKK on time and was able to use fast track service for immigration. HKG-HEL-LHR. Morning flight ex-HKG on A330 with older cabin. A bit disappointed but as it was a day flight was manageable. Not my favourite for sleeping though. Food much better than previous flight separate trays for starters main and desert. Nice crew extremely friendly and chatty Oriental FA. Great service on time arrival into HEL. An hr connection which felt eternal; that's how seamless and efficient this airport is not an ounce of stress to get the onward flight. HEL-LHR on time departure nice lunch great crew. All in all great experience. If new cabin can be guaranteed no doubt I'd fly them again.

LHR-HEL return. I've not flown Finnair for over 2 years since a bad experience of a trip to Japan when service was awful and food even worse. Something must have happened as this week the service and food on the short haul to HEL were fantastic. The attendants were very friendly and attentive. 3 drinks runs on both legs. They now charge for alcohol which might be a reason why they can afford better food now. LHR-HEL we had some very tasty sandwiches properly prepared with crust cut off etc. On HEL-LHR they served us tortellini with chicken and a salad which was rather good! Well done Finnair for getting back on track service wise. Shame about the alcohol I did not want any but would have been upset if they had charged for a beer on long haul! It just seems a bit mean.

DEL-HEL-VIE A330. New A330 with full flat seats. Food good crew professional. I missed my connection to VIE due to a storm in HEL (3h delay). Finnair rebooked me the same evening via Stockholm to Vienna (SK and OS) so I arrived only 4 hours behind schedule and didn't have to sleep in a Hotel in HEL.

VIE-HEL-SIN E90/A340. Delays because of storms in Vienna and 60 min connection in HEL was pending. Finnair offered a rebooking to Emirates if I would miss my connection in HEL. As the delay was only 30min and HEL confirmed to wait for me I took the planned flight. I made the 30min connection even the luggage did. A340 a bit old inside seats are not flat but okay for sleeping. Crew professional but not overly heartily. Food good wine selection very good.

LHR-HEL return on A321/A320. On time and efficient. Cabin crew attentive and ensured my young son was well fed and watered even just before landing when he woke up. Long walk though from the gate at Helsinki with no travelators.

Bangkok to Helsinki A340. During the night trip my TV didn't work - I was given a Finnair duty free voucher of 20 euros. The food was okay but for anyone who can't handle spicy food would have been in for a shock. I felt sick during the flight and flight attendants were helpful. They gave me some soda and told the staff members to keep an eye out for me really nice. On this airline if you get a window seat and you are travelling as a couple you sit by yourselves which is great. We also had another flight Helsinki to London and food was really good. It was a small platter of salad pickles cheese and bread.

MAN-HEL-MAN on time both ways clean cabin good leg room. 2 servings of drinks going 1 coming back. Chicken sandwich going chicken salad coming back. I flew with them 2 and a half years ago and alcohol was free but no more. Feels very greedy from their part. If you want to order vegetarian food you have to ring an expensive phone number to get it you can't order it at the same time you make the booking online really annoying. I didn't get my luggage until 3 days after arriving in Finland due to a strike so now have to go through a complaint procedure. I was told though that I may not get any compensation since the strike was illegal! Unbelievable! The help passengers got from the airport workers was very poor indeed. We had to help each other to get and fill in the lost luggage forms. The lady behind the desk said she's going home now in the middle of all the chaos and I think my form was the last one she took in. There were plenty of distressed passengers in front of her desk without any idea what to do. Absolutely appalling very bad service at the airport!

ARN-HEL-BMA. Cabin clean and FAs smiling and attentive. Flying back aircraft was E170 no boarding music and cabin not very spacious but adequate for 45 minute flight. FAs attentive on this flight as well. BMA is very efficient airport close to Stockholm city. I hope Finnair will keep this route.

GVA-HEL-BKK J Class 3hr flight in small E70 cabin a bit on the limit seats like in Y and free neighbour seat doesn't seem to be guaranteed. Service good food mediocre. HEL-BKK excellent seating comfort in the new A330 flat beds single seat on the window. Excellent service and pre-ordered gourmet meal excellent (only ex HEL possible). Food on flight back not of same quality a bit average. Smooth connecting in Helsinki airport.