Finnair

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 913 reviews
5/10
4 star Skytrax Rating
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7/10

Finnair customer review

(Australia)

BKK-HEL-DUS-HEL-HKG after connecting from/to SYD with Qantas. Long-haul new planes (A330/ A340) in excellent condition. In Europe A319 and E70 slightly older but no problem. Long-haul the entertainment system was okay providing an acceptable size for in-seat screens but with a somewhat limited selection. Headphones were inadequate. Service level without issues if a bit on the colder side. Meal sizes smallish but sufficient. It was disappointing to see that breakfast on the Helsinki-Hong Kong sector only contained a small bread roll which was not sufficient at the end of a 9 hr+ flight. We were told that additional snacks could be purchased. Legroom no problem for 180 cms not overly generous but I have experienced a lot worse. In Europe catering below-average especially in terms of size. IFE through overhead monitor but no drama on relatively short (2 hours) flights. Due to status I could make use of Finnair's lounge in Helsinki and the lounge is very well-presented. The detour via Helsinki is not as time-consuming as one might think so avoiding LHR or FRA to connect to other destinations Helsinki is a great transit airport. Overall good value for money and acceptable service but nothing spectacular.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

Finnair customer review

(Sweden)

Malaga (AGP) to Helsinki (HEL). Unfortunately the flight was delayed about 1.5hr due to some problems with one of the brakes on the aircraft. The crew however was very professional and offered candies and water to all the passengers while waiting they also showed a Disney cartoon while we were still waiting on the ground. When we were in the air the food service started very quickly and went by very smoothly. The meal was a sandwich which actually was just enough for a night flight. Drinks were complimentary. The only thing that I can complain about is that the cabin was very worn including the toilet. It felt quite dirty and shabby for example the armrests were very loose. But still the crew were very professional.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

Finnair customer review

(Finland)

Zurich-Helsinki one way on A320 Business Class. The Business Class seats were the same as in Economy but the middle seat was blocked. The seat was a bit hard but ok for a 2hr 20min flight. No meal choices but a tasty hot meal was offered with a wide selection of drinks. Finnish and international newspapers available. Attentive service and the crew gave a professional image. The lounge they use at ZRH is rather modest and does not really match the rest of the product.
Seat TypeBusiness Class
Value For Money 12345
yes
9/10

Finnair customer review

(Australia)

HEL-HKG on an Airbus A340 which was new and in good condition. The flight departed and arrived on time. The Business Class lounge in Helsinki is almost new and amongst the best in the world. The angled flat beds on this overnight flight were very roomy but a little hard after a few hours. I managed to get about 5hrs sleep. The quality of the food was very good as was the wine which was freely available. The outstanding feature of this flight was the attentive and professional service. The flight attendants were mature experienced professionals who did not have the charm and warmth of some of the Asian attendants but provided a high level of service. I have used Finnair many times and have always felt confident that the more mature Finnair crew would handle any major problems far more capably than the young glamorous attendants on some of the highly rated airlines. In summary a great flight.
Seat TypeBusiness Class
Value For Money 12345
yes
10/10

Finnair customer review

(Finland)

HEL-SVO return. Online checkin from Helsinki and easy baggage drop. E-mail to remind me of my flight and destination details. HEL-SVO clean Airbus319. SVO-HEL new Embraer190. Flights were on time. Both ways had excellent cabin service. Tasty sandwiches and crew friendly and efficient. For me flying with Finnair is always very good experience.
Seat TypeEconomy Class
Value For Money 12345
yes
5/10

Finnair customer review

(Canada)

Toronto-Helsinki-Milan return. Starting off with my flights to and from Milan they were fine. Went off without a hitch. Service was fine no complaints but I did find the one skimpy little sandwich they fed you for that 2.5 hr flight was pretty mediocre. My flights from and back to Toronto were another story though. It wasn't the service that got me but the type of airplane they used (a Boeing 757). The 757's are meant for short to medium-haul flights so why they use it for a long-haul 8.5hr flight is beyond me. It had next to no entertainment leg room seat width or seat recline. It was like being a sardine. So my advice: for European domestic Finnair is perfectly fine. For specifically Toronto-Helsinki though don't fly Finnair unless they change the aircraft used. You would be far better off flying indirect with another airline.
Seat TypeEconomy Class
Value For Money 12345
no
8/10

Finnair customer review

(Australia)

SYD-BKK (BA)-HEL-LHR-HEL-SIN-SYD (QF) in J class. AY has not yet let me down another enjoyable trip with Finnair. Angled flat beds for BKK-HEL and HEL-SIN legs somehow I missed full flat bed with the new aircraft for both legs. Cabin crews are professional friendly and helpful for all flights. Food was great and well presented. On LHR-HEL flight Bulgugi (Korean BBQ beef) was served very interesting trip for European flight. The highlight of my trip was the new Spa at HEL airport it was amazing and definitely push the airport lounge experience to the new level. 4 saunas (Finnish sauna steam sauna stone bath and brechel bath) and mineral spa pool are available. The new lounge is so modern and well designed lighting is fantastic. AY is still my choice for European flights.
Seat TypeBusiness Class
Value For Money 12345
yes
8/10

Finnair customer review

(Finland)

Helsinki-Singapore return. Flights were on time return flight slightly ahead of schedule. Plane was a new and clean Airbus A340 and the crew was professional. Dinner was ok breakfast was good. The personal in-flight entertainment is modern but could have a bit broader selection. Overall a pleasant experience both ways where everything went smoothly from check-in to arrival.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

Finnair customer review

(United Kingdom)

Changi-Helsinki-Heathrow on Finnair. Service superb everything on time and efficient. Meals adequate and more importantly alcohol served. Loved the exterior camera. Beautifully executed crosswind landing in a thunderstorm at Heathrow. At the same price point as any other European national carrier. Cannot fault.
Seat TypeEconomy Class
Value For Money 12345
yes
na

Finnair customer review

(Australia)

Australia-Denmark. The first part of out flight there was with Qantas and was quite pleasant. The second part was with Finnair and was highly disappointing and continues to be so. Our flight from HK to Helsinki was delayed. That is itself while annoying is not so much the issue but more of a concern was the lack of assistance provided by Finnair to rectify the situation. When we arrived in Helsinki no attempt was made to assist us with making it to our connecting Finnair flight to Copenhagen. Not only did we miss our connecting flight we were then scheduled onto an SAS flight but somehow Finnair misplaced our luggage and we were without luggage for more a couple of days. Allegedly however this was not finnair's responsibility but SAS's. Again Finnair fail to take any responsibility. At the point of writing this we are sitting at Helsinki airport. Our flight to Bangkok is currently due to depart in 15 mins. At this stage the only information airline staff can give us is that the flight might be delayed but that they will let us know in about half and hour. In addition we found the service on the flight appalling. My husband is currently sitting with his right leg elevated and swollen after an air steward banged him in the knee while returning the drinks carriage.
Seat TypeEconomy Class
Value For Money 12345
no