Finnair

Flew MH to SIN in June 2014 and a CX+AY combo back late July - all Oneworld carriers. AY uses their A340-300 on the HKG route and was lucky to get OH-LQC (year 2007) on the HKG-HEL leg with their latest greyish interior and newest IFE. Some operational problems at HKG Airport: the plane was taken to gate at midnight just 20 mins before departure and finally took off 2 hours late due to heavy traffic but arrival at Helsinki Airport only 30 mins late. Was lucky to get two seats on the last row for myself on this full flight but the IFE didn't work on either seat so slept all the way. Two hot meals served on this 10 hr flight: two meal choices at night but only one option for breakfast - hot meals quite small but otherwise OK. Leg room and seat comfort was good enough for a 7-hour sleep. Cabin crew professional and friendly (a mix of Finnish and Asian cabin crew) and the flight pleasant in general but cost cutting is visible in many areas which quite frankly puts Finnair way behind MH or CX.

HAN-HEL-VIE in Business on time flights great on-board service and comfortable seat on new generation A330 plane. Finnair Lounge appears to be closed in the European Transit area for renovation. Overall good value in comparison with the price paid for the product.

I flew from Toronto to Helsinki Helsinki to Budapest (both flights were with Finnair). The staff were friendly and very nice. The food and the entertainment was excellent. Each seat in economy has their own television. Smoothest takeoff and landing I have experienced. Seats were a bit tight but that is what you get with long haul flights. On the way back we booked seats with the emergency exits and it was well worth it!

I was very impressed with my Finnair flights Bangkok to Helsinki Helsinki to Paris Helsinki to Bangkok. The staff were excellent very focused on passenger comfort satisfaction. The meals were excellent and served in courses as in a restaurant with dishes cleared with each course. The wine list was extensive. Entertainment options were limited but the selection available satisfied me.

BKK-HEL-CPH on Economy. At the gate I was upgraded to a business class seat at no cost. This was very impressive as I bought tickets on Economy. As soon as I boarded the plane a welcome drink was served - either champagne or orange juice together with a large choice of newspapers. I was flying on a rather old A340. The seat was alright - almost lie-flat and pretty comfortable. Only bad thing was the AVOD it was really poor. As soon as we took off the excellent service started. We got a menu knowing that we would be served a 3-course menu plus a light meal before landing (9am - 3pm flight). It consisted of an appetizer a light meal before the main course. Main course and dessert with coffee and tea. Light meal before landing. All drinks both alcoholic and non- alcoholic were of course free. There was also a rather extensive wine list which I enjoyed. Throughout the flight they offered snacks (fresh fruit noodles nuts chocolates sandwiches chips and muffins in all forms) together with drinks and coffee/tea. Cabin crew were very friendly very pro-active and made sure everyone had a good time. Food was excellent together with the cabin crew. Only negatives are the time of day and their AVOD. Overall a very good experience.

HEL-GVA return. Flight delayed for over an hour and re-routed due to stormy weather. Superb captain keeping all passengers informed fully in 3 languages. Very professional. Finnair stewardesses can be great or good again always professional. Return flight excellent. Embraer 190 is a fine aircraft. Not sure why these Finnair flights are labelled Flybe but not an issue. The only problem were the seatbelts which seemed to fit only children!

Flew Seoul to Oslo via Helsinki business class. Plane was an old airbus. Had a 5 hour plus stopover at Helsinki. On arrival to Helsinki discovered that the Finnair lounge is under renovation. No alternate arrangement for lounge access was made for business class passengers although Finnair card members were accommodated elsewhere. No prior warning about lounge was given. If I had known this earlier I would have taken a different airline.

I flew from Helsinki to Singapore. This flight was disappointing the service at the desk took far too long the lounge at the airport was poorly manned and took over 10 minutes to for the lounge manager to see us. In the lounge they were missing milk bread and salad dressing. At the international side of the airport the lounge was stylish but lacking in comfort and options. The seats on the plane were uncomfortably small and the leg space was very limited. The customer service on the plane was poor the stewardesses were unfriendly and never smiled one stewardess was charging customers for non-alcoholic drinks until a customer pointed out that they were free (as this was an international flight) the food was mediocre and the entertainment system was limited with few good movies. I don't recommend flying with them.

Flew Singapore - Helsinki early June plane was an older but very comfortable A340 entertainment system was not video on demand and pretty basic but the aircrew were very good and attentive return trip in mid July was in a younger A340 with a very good entertainment system which made the trip pass quite quickly aircrew also very friendly and attentive. We flew Perth - Singapore - Helsinki then after a couple of days in beautiful Helsinki 2 hour ferry to Tallinn then flew on to Copenhagen this is really the most relaxing and stress free way into Europe and we recommend it to everyone beats that long haul flight into hassle Heathrow by a very long shot.

Flying Bangkok - Helsinki - Bangkok in Business. I already knew that they are going to use that old ageing A340 that used to serve Air France before so I did not expect much. However the food was quite nice. Wines were good and cabin staff were OK. Seat was bad like I knew beforehand but it was alright as it was a day flight. Entertainment system was very bad worst I've seen. I know that they are going to replace the plane next year but still it was not a very good experience in regards of flying in Business. They should have provided at least some Tablets for entertainment etc. Return flight was worse: It was too hot and the Asian-Western - fusion menu was not good. I didn't want any rice or noodles I wanted to eat something good quality - European/Western prime meat or some Mediterranean fresh dishes combined with good nice wine most of the 3 mains were oriental style and the selection was worse than inbound flight. Sleeping was not possible because of the heat in the cabin and also because of the angle of their seats. I also did not enjoy their hot breakfast served in the middle of the night - far too long before landing. Marimekko-brand interior things are nice.