Finnair

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 903 reviews
5/10
4 star Skytrax Rating
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10/10

Finnair customer review

(Australia)

Made 2 flights with Finnair in April 2014. Bangkok to Helsinki and Helsinki to Paris. Both in Business class. Both planes were new and spotlessly clean. They left and arrived on time. The A330 from Bangkok had seats that extended out to become a bed and was extremely comfortable. The flight crew on both flights were attentive friendly and accommodating. The food offered plenty of choice and was better than I've had from other airlines. The whole experience was very positive.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Finnair customer review

(Denmark)

Their short flight services are just a total circus. Had two different return flights with them last month both in Europe. One from Helsinki to Budapest and one from Helsinki to Gdansk. Luggage restrictions food and beverage PRICES and in general regular prices for tickets made me feel like fool for paying "full service" and flying low cost. Big disappointment.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Finnair customer review

(Poland)

Warsaw-Helsinki Business Class. Flight operated by FlyBE on Embraer aircraft. Flight on time nice and attentive cabin crew. Hot food served (some kind of chicken tortilla) with box of Godiva chocolates. Very smart and modern design of drink glass ( like iceberg). Some downpoints - business seating is the same as economy which would be ok unless you are having huge food tray in front of you and trying to eat. Seat next to should be kept empty like other airlines do. Because Finnair added some folded stairs to this airplane type ( never seen it before) only one toilet at the rear is available for all passengers. Not too comfortable. Very long wait for a bags after arrival more than 30 mins.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
9/10

Finnair customer review

(Australia)

SYD-Narita QF 21 6th April. Narita-Helsinki AY 74 7th April. Helsinki-London AY 833 7th April. Having been a Qantas Frequent Flyer for over 20 years and a Platinum for more than the last 6 years I have rarely had a more enjoyable trip (taken with my two sons 10 and 9 years). The seat comfort service and friendliness of the staff was excellent (and better than most flights with Qantas BA or American). When combined with the reasonable cost of these business class fares in my view it is a no brainer to fly Finnair for this sector (Asia into Europe).
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Finnair customer review

(Costa Rica)

First segment CDG-HEL on a E190 operated by FlyBe regular economy class seat in business cabin seat width pitch comfort only real difference was lounge access at Paris Airport and full hot meal provided. Second segment: HEL-JFK on a A330 not with the new business configuration however lie flat seat was comfortable for a 8 hour daytime flight. The real gem was the crew superb service attention to details service always provided with a smile. Food was very tasty and wine list quite good as well.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Finnair customer review

(Finland)

PRG-HEL with A319. Very smooth baggage drop in Prague. Too choices for complimentary sandwich. Beer 4 euros not expensive. Boarding easy. Finnair has very nice flight attendants they were excellent. At Helsinki door was open to cockpit and captain smiled goodbye to passengers. That was nice. Overall very nice experience.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Finnair customer review

(Finland)

HEL-PRG. Plane was Embraer 190 operated by Flybe. Small plane but seat pitch okay. Not any entertainment. Complimentary soft drinks and sandwich. Low rating because a purser was so rude. Other flight attendants were friendly. I can recommend Finnair but not Flybe operated flights.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Finnair customer review

(United Kingdom)

BKK-HEL-MAN last week in business. Superb flight in every way. Transfer in HEL was very short but this proved to be no problem. Last sector in business on FLYBE which was fine. Very impressed.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Finnair customer review

(Finland)

Short flight HEL-ARL. Online check in always nice. Baggage drop at Helsinki Airport was just a joke. Friday evening and only two desks open and one for special luggage. I was waiting there 25 minutes too long for bag drop. It's a reason for so low a rating. I had enough time but there was very nervous people in the queue making waiting especially uncomfortable. I can not accept Finnair slogan "Peace of mind" before and after the flight. Ground staff anyway nice and friendly. Flight was delayed 50 minutes due weather. Flight was very comfortable with new A320. I had an exit seat and was sitting alone on that row. Complimentary soft drinks. Cabin crew courteous and very professional. Its almost standard with Finnair.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Finnair customer review

(United Kingdom)

LHR-HEL-SIN HKG-HEL in Jan 2014. Short haul was pleasant. Lounge at Helsinki was fairly quiet but this obviously depends on the time of day. On HEL-SIN sector we had seats 6 A and C bulkhead in the A340. We got some rest but the seat is not conducive to sleep. Why on earth any airline serves a meal at midnight defeats me so we declined and tried to get some sleep. On arrival at SIN we had use of Qantas lounge for our ongoing flight with BA codeshare. Overall the flight and lounges for the outgoing sector were fine. The return was awful: Finnair uses Plaza Premium lounge at HK which is poorly equipped uncomfortable old seating and it's a very long walk to the gates. No announcements were made (and we were told this) but the only flight screen info is one which scrolls through the next 24 hrs flights. With no help from the lounge staff we decided to make our way to the gate about 45 mins before departure: a good thing we did since the flight was not showing as boarding as we left the lounge but the extremely long walk to the gate meant that we were some of the last to board. Although the flight was scheduled to be on an A330 with flat bed seats it was an old 340 and sleep was difficult. Staff are pleasant but not particularly proactive. Not sure I'd fly with AY business again unless I was assured of a flat bed. I understand they are upgrading most of the fleet this year.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes