EVA Air

✅ Trip Verified | First the app of EVA Air is quite good. I am ANA member but could use with no problem and register my ANA card. You can check all in app and choose your menu in advance. The Japanese menu from Tokyo was quite good. Staff is really attentive. Food is great. Taipei to Paris Flight is older, still full flat bed, but food is good and staff is attentive. Maybe need more option between the 2 meal as it is a 15h flight. For both flight wine was great. I recommend this airline base on price and quality.

✅ Trip Verified | The flight was pure torture with the thinly padded seats in the Boeing 787-10. Aisles were just large enough for the galley carts and since I was in an aisle seat if I was not careful I get bumped by flight attendants and fellow passengers. When my reservation was made I requested a wheelchair for my wife who can not walk a long distance. We had no issue in Seattle or Manila but at Taipei she was ignored in her request. So finding an unused wheelchair I wheeled my wife from the gate to the security checkpoint where an employee argued with me about stealing a wheelchair. EVA has lost me as a customer first the horrendous seats and the stolen wheelchair.

✅ Trip Verified | This was my third time to fly EVA Air with a long flight and 2 transfers. Having the first leg (DAL-SFO) with Alaska Airlines is great. It was comfortable and check in was smooth. The staff were very friendly. The actual EVA Air flights from SFO-TPE and TPE-CEB were also good. The staff were efficient and the flights were comfortable. I chose a low calorie meal which was great since you get veggies and fruits and protein! There was no selection which was fine but the first meal protein was dry. Most of the time it was chicken or egg whites. My last meal with chicken was delicious though! But this was my very first time that my bags did not arrive. My bags were yet to be located (as of this writing). The transfer from TPE-CEB was a little bit chaotic knowing that my previous flight (SFO-TPE) was delayed—which the airport crew handled well btw. The next leg was also moved. I was not worried since in my previous experiences—they always make sure that you get to your flight.

✅ Trip Verified | It was a comfortable ride. The seats are not bad, you get what you pay for. Cabin crews are helpful. Food quality is alright, about the same as pre pandemic. Inflight entertainment is mediocre with a limited selections of movies and shows. Still it's worth flying with EVA Air if you are planning to fly Taiwan.

Not Verified | People rarely give good reviews more often opting to write something when things go wrong, but it's been such a long time that I've had a good experience with an airline carrier, that I had to leave a review! I had a great experience with EVA Air flying from Vietnam to the United States. The trips consisted of 2 flights, one for 3h and one for almost 12h, both trips were great. The staff was very friendly and professional. The food was also great. I didn't feel like I was being scammed out of my money at every step of the trip like I do a lot of the time nowadays with US airlines. I would definitely recommend this airline.

✅ Trip Verified | Mid-November the outward journey AMS – BKK in the Boeing 787 dream liner, to my surprise, very little legroom, not to say, very tight, in row 21 , but I was lucky row 20, with a lot of legroom, (you looked at the pantry, among other things), 2 empty seats. Consultation with a flight attendant and I was very spacious on row 20B, stretching my legs, etc. The return flight BKK-AMS was a true torture for me and others, so little legroom, I was now in row 28C, soon here and there some irritation and sometimes a fight, especially if someone pushed their seat back a bit (by the way, a seat like C is not really nice, people constantly bump into you, including staff) The passenger in front of me moved his seat back a bit, so I monitor was about 10 cm away. So I leaned back a little, to which a passenger behind me started grumbling, I didn't want any problems, so I stood up and patiently explained to the man; don't complain to me but do it at EVA, or fly premium, ok that problem solved quickly. My thought, apparently due to the new seat configuration EVA still wanted to cash in? Half November de heenreis AMS – BKK in de Boeing 787 dream liner, tot mijn verbazing, zeer weinig beenruimte, om niet te zeggen, zeer krap, op rij 21, echter ik had geluk rij 20, met heel veel beenruimte, (je keek oa tegen de pantry aan), 2 lege stoelen. Ff overleggen met een stewardess en ik zat op 20B zeer ruim, benen strekken enz. De terugvlucht BKK-AMS was voor mij en anderen een ware marteling, zo weinig beenruimte, ik zat nu op rij 28C, al snel hier en daar wat irritatie en soms ruzie, met name als iemand zijn stoel wat naar achteren deed (by the way een stoel als C is ook niet echt lekker constant botsen mensen tegen je aan incl. personeel) De passagier voor mij deed zijn stoel wat naar achter, waardoor ik mijn monitor op ong.10 cm afstand kwam. Dus ik ook maar iets naar achter, waarop een passagier achter mij begon te mopperen, ik wilde geen problemen, dus ben gaan staan en de man geduldig uitgelegd; ga niet bij mij klagen maar doe dat bij EVA, of vlieg premium, ok dat probleem snel opgelost. Mijn gedachte, blijkbaar door de nieuwe stoelen configuratie wilde EVA nog ff cashen?

✅ Trip Verified | The airplane is clean. Its facilities, such as the lighting and tray, function well. The service is good. Flight attendants are friendly and helpful. The seat is comfortable. The meal is delicious and fresh.

✅ Trip Verified | Starting from the boarding experience in Vienna, where they put you in a confined place for 30-40 minutes, with no seating. Some of the cabin crew serving me were lacking the basic communication and service skills. Infotainment system, was working properly, but a lot of the selection is for Asian passengers. Headphones provided to me were of a low quality, before. To exit your seat to the toilet, you need to climb out.

✅ Trip Verified | All flights were cancelled at Terminal 1, NAIA due to technical problems. All passengers of Eva Air BR278 were waiting in line For about an hour and there was no one at the check in counter to explain what we do next, and only a piece of paper showing contact numbers were given to us to rebook. My first time to fly Eva Air because my husband had very good things to say about the airline. The flight was to depart to Taipei at 1850 and I have a connecting flight to LAX at 2355. There was no one at the Check in counter and the Office was closed at 5pm. Text Message to my Phone about flight cancellation was received at 4:31pm and paper with contact information was passed around at around 4:45pm.

✅ Trip Verified | My wife and I, we are really outraged by the way we have been treated by the EVA AIR – BR75 team. The flight times have been moved up to 5 times, due to technical issues. Finally it was the next day. In the meantime we received 2 food vouchers, which could be used at a limited number of shops. The route from the gate to the shops was a long walk and then back. We are an elderly couple and not very mobile. By the time we got to a snack shop, there was already a queue of 50 people. Reason: many of those kind of shops were closed due to renovations. So we had to walk even further. At the end of the day we had to go to another gate; we had to wait again, without further information. Finally, we followed the whole group of people to the immigration gate, we had to hand over our passports. It is therefore forbidden according to the Dutch government to hand over your passport. Only if there is legal approval for this. A copy of our passports was not accepted. If we refuse, they wouldn't help us any further. So we had to do this. After a 30 minute bus ride we arrived at a hotel. Waiting endlessly again. We got a very basic room, no hot water, no luggage. We got a meal, went to bed exhausted at 11 pm, got up at 3 am, because we had to take the bus to the airport at 4 am. Waiting again, no one from EVA AIR was there to explain anything. 500 passengers, in small groups, were searching for information or help. The flight was not listed. And only around 07:30, the staff arrived and boarding could begin. We had to wait a long time for our passports, because a pile of numbered passports had been dropped. We are regular customers of EVA AIR, but we don't recognize the service anymore. This was so bad and customer unfriendly. This brings down the reputation of the company way down. We have submitted a complaint but unfortunately, have not received any response.