EVA Air

✅ Trip Verified | The food was excellent. The flight left on time. The toilets were clean. The staff were attentive. The seat was very small and legroom was tight. The entertainment system was poor.

✅ Trip Verified | I bought 4 EVA roundtrip economy class tickets between NRT and LAX via TPE, this was the first time I seated myself on an EVA’s economy class seat. All in all, I consider their in-flight services on par with those of other 5-Star Airlines. Recommended. On our return flight, however, an unexpected matter occurred at the time of check-in at LAX. Prior to leaving for LAX, as all family members have an ANA frequent flyer program account, I set each flight to be credited there. As my wife and I have Star Alliance Gold status given by United Airlines, through the priority lane, we checked in 4 pieces of our luggage, showing a representative our Star Alliance Gold status on the cellular phone screen. However, she didn’t intend to attach a priority tag to each piece. “Please remember we have Star Alliance Gold status,” I retorted. She said to me, “You are not qualified for the priority tags being attached to your luggage, because your flight miles are credited to ANA.” I answered flatly, “Accrual is accrual. Privilege is privilege. OK? Accrual is one thing. Privilege is another.” She didn’t seem to understand how each Star Alliance member’s frequent flyer program worked. Finally, another female representative replaced her and had the priority tug attached to each piece. But she changed our accounts to be credited, from ANA to UA without our consent. It was not until we passed the immigration that I was aware of it.

✅ Trip Verified | It is my perhaps 12th time flying with EVA business but it was the first long haul on Boeing 787 instead of the usual Boeing 777. It was a great flight. Boeing 787 cabin feels more private and modern, and the entertainment system is a big upgrade from the B777. EVA is still probably one of the best business class out there but the standard has slipped during the past few years. The food is served in a ceromonic way but the food quality has declined. Salad came with too much vinegar, and the main course was bland (the FA mistakenly gave my pre-ordered main course to another passenger). It was also quite rush, not the usual elegant EVA style. I have noticed that they are no longer serving VC vintage champagne - although the new replacement is still better than other airlines' business class champagne. A lot of small touches are missing which is a shame. The other shortfall is wifi - you have to apply before your flight to get 50 MB free data allowance. Service overall is efficient and friendly enough, but lack in warmth and enthusiastic. The lounge in Taipei. It is very dated, no natural light, and the food/drink selection is very poor. No sparkling wine/champagne, food quality has declined and they have also stopped serving cold pressed juice. The shower room was dated and wasn't cleaned properly. It's a place that I don't want to stay for more than 20 minutes.

✅ Trip Verified | On my flight to Cebu I was covered in bug bites by the end of my flight. On my return flight we were the first ones to check in and the the attendant put my husbands name in twice and erased mine. So we had to wait for 2 1/2 with a child stuck in the check in area. Then they finally fixed it without help we were separated on the flight home and they wouldn’t upgrade one of us.

✅ Trip Verified | Another great set of flights R/T Bangkok to San Francisco via Taipei. The EVA service from start to finish was 5 Star, check-in, boarding, inflight service, baggage handling, etc. The lounges in Bangkok and Taipei are great. I pre-ordered my main meal on my long haul flight segments, the Rack of Lamb was as good as any fine restaurant! The flight attendants provided an exceptional high level of service, attending to every need with a smile. The comfort level in business is over the top. I was in an individual side pod which was roomy, lots of storage space, a large entertainment monitor and a comfortable lie flat bed which was made up with a mattress cover and plush duvet for sleeping. I was even given a size to order set of pyjamas. By far, EVA is my airline of choice for Asia to the USA flights,

Not Verified | Best airline I have ever flown. Was a long flight (14-15 hours), but boredom easily goes away with an amazing selection of meals, snacks, movies, TV shows and games. The flight crew were super nice too! Apparently the economy class is actually good, offers great comfort when on a budget. Will definitely fly with EVA Air again.

✅ Trip Verified | I flew Eva Air at Christmas and it wasn’t the greatest experience but not the worst. This time the flight was one of the easiest long hauls I have ever done. It was very pleasant, food was ok. I was assigned a middle and I am extremely claustrophobic so with the help off the ground staff they were able to move me to an aisle.

Not Verified | Vancouver to Singapore & back between April & June 2023 by Business Class. I had been flying EVA Air since year 2000 between Singapore & Vancouver & was a Diamond Club member for awhile. This was my first experience in Business Class. Flights all were on time, except the flight from Singapore to Taipei on 6th June which took off one hour late. Aircraft was clean & well maintained. The Business Class Seats in configuration 1-2-1 were arranged in a slant & manouvering to get in and out was difficult. Poor design & not comfortable. The Toilets, Entertainment System were good. We had ordered AVML Veg meals & they could be described as patchy in selection of menus. The meals when served with actual Indian items were tasty but lacked the Yoghurt. The Dinner from Taipei was a let down as it had weird mushroom, tofu etc in Salad (none of which is Indian). Service onboard was excellent by cabin crews. Announcements by Crew were often unclear. Luggage was well handled. No issues. Overall a very comfortable and satisfying trip and value for money !

✅ Trip Verified | I have been a loyal EVA customer for many years. I have earned their Gold Status (Infinity MileageLands). I needed to redeem my frequent flier points before the end of June. Thankfully they had extended the expiration date a few times because of COVID19. I decided to redeem the points and fly from Chiang Mai to Vancouver. After being frustrated with doing the online booking myself, the Taipei office (loyalty) kindly phoned me and walked me through the process and everything was perfect. Once in Vancouver I decided to make a trip over to Toronto and I needed to extend my EVA ticket. This time the Taipei and the Chiang Mai office worked together to make that possible for me. I am very grateful to the Taipei office along with Zee and his Chiang Mai office colleagues. Again, the onboard service offered by EVA just doesn't get any better. There are little things that make a difference. At the door, they check your name on the boarding pass and then greet you by name. Each time they speak to you afterwards they refer to you by name. The FA takes you to your seat. When they speak to you, they do not bend down but rather get down to your level and speak to you. When you use the lavatory, on the way out they ask you if there is anything that you need. This is really impeccable service. The food is wonderful along with the wines and cocktails. This excellent service is not a one-off for me but rather what I have experienced before in business class from EVA. When I have had difficulty in the past, I have found that the "loyalty" department at Taipei is most helpful and I can say that same about the Chiang Mai office. I did note that I was not eligible for the free WiFi since I was on an award ticket. That is unfortunate because one receives the points to use an award from being a frequent flier. Again, my appreciate to the Taipei "loyalty" office and Zee and the Chiang Mai staff.

✅ Trip Verified |   BR211 TPE-BKK on 04/28, third leg of SE Asia trip with Hubby. EVA uses a 77W for this trip, the same metal we were on just a few hours ago from LAX. Boarding was done by group and they announced the group names clearly and where we can line up so it was quite organized. The flight attendants were again very polite and helpful but efficient in helping people with their luggage and seating. Service was very good, quick and friendly done by cheerful cabin crew. The captain made announcements at the beginning of the trip and information on Bangkok airport condition just before our descent. We landed just slightly ahead of plan. It was a very good trip.