EVA Air

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 612 reviews
8/10
5 star Skytrax Rating
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4/10

"dropped in standards"

(United Kingdom)

Not Verified | I am disabled and had first class care at both airports. However the flights were dreadful. On the outward flight to Bangkok we had paid extra, both ways for an aisle seat for me as I can't climb over due to my disabilities. We were 2 rows back from the exit row seats and just before take off I noticed they were free. I ask one of the crew politely if due to my disability we may move she said yes, but it will be £150 each and you have to pay in cash. I thought she was joking and then she repeated £300 cash. During the flight I went to use the toilet closest to us and again due to my disability found it difficult due to the size. When I came out I stood to stretch my legs and a fellow passenger told me that at the rear of the plane they had a disabled toilet. So next time I went to the rear and there it was. It was occupied so I waited a few minutes until a crew member came and said the normal toilet is free across the other side. She saw I had my walking stick and I said I will wait until this one is free. She said, it is not occupied but locked for staff use only. I asked if due to my disability I could use it and she just said no, crew only. I was amazed I have to say on both these issues plus the general attitude of all the crew on the outward flight. The food had also dropped in standards as well.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLondon Heathrow to Bangkok
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
3/10

"seat is not comfortable"

(United States)

Trip Verified | We paid for three seats not knowing it was next to emergency door exit, it was a chaos from ticketing, wheel chair handling, we were asked by 3 stewardesses about emergency door and in case of emergency. We told the third stewardess that if they believe we cannot perform the task to just move us to a different seat and refund the money that we paid for the seat because the we are tired of being asked three times. The seat is not comfortable, not made for a long flight.
AircraftBoeing 777
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSan Francisco to Manila via Taipei
Date FlownOctober 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"traditional style mixed with comfort"

(Taiwan)

Trip Verified | As a solo traveler, I arrived in Bangkok on EVA BR211 from Taipei and returned on EVA BR68 both in economy class. This trip has confirmed my earlier experiences with the company, such as traditional style mixed with comfort and the always kind, smiling, and helpful cabin crew. Easy and automated check-in, quick boarding, spacious and comfortable seats with soft blankets and pillows, and more than enough in-flight entertainment. As for the meal, I chose the lacto-ovo vegetarian menu which was satisfying and well-prepared. The bread was warm and fresh, and the main dish served with freshly cut fruits was flavorful.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTaipei to Bangkok
Date FlownOctober 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"I can't recommend them"

(Australia)

Trip Verified | Bangkok to Taipei. I had an 11 hour layover at Taipei airport which wouldn't have been a problem if it was during the day. However, the plane was delayed by an hour and didn't land until 10:30pm. The food courts had closed by the time everyone had disembarked, even the lounges were closed which is unacceptable when you're paying an eye watering amount for a business class seat. Why on earth would EVA Air have an 11 hour layover at night when nothing is open and there aren't any sleeping facilities like pods. I can't recommend them purely on their insane layover times
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangkok to Taipei
Date FlownOctober 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
8/10

"I did enjoy my flight"

(United Kingdom)

Trip Verified | With so much praise has been given to EVA Air's Royal Laurel Class, I was looking forward to my flight to Bangkok. The experience began at the check-in desk, which was swift and friendly. The boarding was also methodically carried out, with business class passengers invited first. The cabin has a 1x2x1 layout with a reverse herringbone configuration, and mine by the window. The decor was pleasant, with olive green, shades of grey and brown colours. The seat itself looked cosy and comfortable. Settling down, I took a moment to explore the settings. The armrest could be lifted or lowered. There was the usual adjustable reading lamp and areas for storing small items and drinks. The seat adjustments at first looked complicated, but I eventually got the hang of it. The TV monitor was set at an angle opposite and had to be clipped open to be viewed. Headphones were also in their own compartment. The fold-out table was especially large and sturdy. Good quality slippers, Jason Wu designer pyjamas and a decent amenity kit were also provided. PJs were really welcome and should be standard on long-haul journeys. Once boarding was complete, pre-departure drinks came. When I requested Champagne, I was told it is prosecco for now, but champagne with supper. Seemed rather odd! At cruising altitude, the 'supper' service began. The menu was displayed on the monitor, and there was a good selection of soft drinks, spirits, wines, and teas. I had pre-ordered my main course for both 'supper' and 'refreshment' meals. The seafood main course of tiger prawns, with cashews in a spicy bean sauce, vegetables, and rice was delicious. But the choice of wine was just red or white. For afters, it was cheese and biscuits, with walnuts and pieces of fruit. However, I was disappointed to see a branded package of mini Jacobs crackers - it just cheapened the presentation. In my experience, biscuits and crackers should be served loose. The service was rather rushed, with no drinks refills unless asked for. I also had to ask for a coffee before tucking into sleep. Once 'supper' was over, the cabin crew just retreated to the galley area until two hours before landing, when a 'refreshment meal' was served. My main course was an Asian affair - noodles with shrimp won ton, char siew pork and other dim sum items which was tasty, and this time asked for champagne and got it. EVA Air offers an excellent business class hard product. The cabin crew, although polite, were just not engaging. The was a lack of proper etiquette and finesse when serving food and drink or attending to passengers. However, it did not deter me and I did enjoy my flight all the way to Bangkok.
AircraftBoeing 777
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteLondon Heathrow to Bangkok
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"a horrible flight for me"

(United States)

Trip Verified | Taipei to San Francisco. My flight was on August 18 2022 on BR 18 from Taipei to san Francisco I have a condition called OAB (over active bladder) and that's why I always wanted to sit near the lavatory because I always have to empty my bladder every 30 mins. On that flight I was on 73H last row, aisle sit right side and behind me was the lavatory. Since I got into the plane I rushed to the lavatory behind my seat and it was occupied. I waited for 15 mins and a flight crew approached me and told me to just use the lavatory on the other side and that was fine with me since it was vacant. But mid flight I noticed every time I went to that lavatory it was always occupied and I was forced to use the left side lavatory or on the lavatory on the middle part of the plane. But one time I caught a flight crew came out on that lavatory behind me and as soon as she came out she suddenly locked the lavatory from outside and make it appear that it was occupied but nobody was using it and the reason they are locking it from outside so that nobody can use that lavatory except for them (crew). It was a horrible flight for me because I badly need to use a lavatory to empty my bladder I have one behind me but that crew on that flight are using it exclusively so I have to use the other side but it always had a long line or the lavatory on the middle part of the plane which is too far from my seat.
AircraftBoeing 777-300ER
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTaipei to San Francisco
Date FlownAugust 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
5/10

"crews were somewhat attentive"

(United States)

Not Verified | Pros: Food is OK and most crews were somewhat attentive. Cons: less selection of movies and music Issue: I usually made multiple trips (every two hours) to restroom, unfortunately EVA air assigned me the window seat and I couldn't change it during check-in. After took off, I realized that there were some aisle seats not been taken, so I requested a flight attendant whether I could change my window to aisle. She told me that there was no aisle seat available. I ended up begging my neighbor passengers for five times to go to restroom. Most of the times they were sleeping and I really hated doing that. It would be better if the flight attendant provided me the reason why she could not assign me an aisle seat when some are available instead of rudely denying and walking away.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHouston to Taipei
Date FlownAugust 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"did nothing to compensate the loss"

(Poland)

Trip Verified | I paid for a reservation of a specific seat and they confirmed with my online ticket. After arriving at the airport i received a ticket for a different seat. After approaching the staff about this, he pretty much told me that this is my problem and he wasn't going to do anything about it. Once again it was a paid seat and they did nothing to compensate the loss for me.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteVienna to Bangkok
Date FlownAugust 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
6/10

"entertainment is not what it used to be"

(Thailand)

Trip Verified | Eva Air's slogan 'Striving for Perfection' is a strong strap line yet standards have fallen since Covid. I have used Eva on the London to Bangkok route since they started flying from Gatwick in 1994. Unfortunately my first post Covid flight there are a number of issues which need to be addressed. The In-Flight entertainment is not what it used to be with limited choice and a really difficult navigation issue where one has to select ones mood before a small choice appears. Food was mediocre and the vegetarian bread roll is served cold yet standard fayre comes with a hot roll. The evening meal was excellent with fresh salmon and potatoes but my breakfast hash was disgusting.
AircraftBoeing 777-300
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon to Bangkok
Date FlownJuly 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"no apology or compensation given"

(Taiwan)

Trip Verified | We are flying back to Taiwan and I unfortunately got covid, which resulted in a 300 pound change fee. Just before our next flight my wife got covid and this time we were charged almost 800 pounds. I understand there may be a change fee, but they added the cost of the flight at that time, rather than what we originally paid. The customer service team were neither helpful or sympathetic to our situation. They simply said they could waive the change fee of 75 pounds with a positive PCR test. As we know a PCR fit to fly costs well over 100 pounds. The logic and competence shown was awful. We have now paid over 1,100 extra with no apology or compensation given. Also, as they are only flying once a week, we have had to delay work for two weeks. Never will I fly with this airline again. I would have been fine with paying the flight change fee, but to add an additional cost of 800 pounds is an insult.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteTaipei to London
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no