EVA Air

✅ Trip Verified |  Flew EVA on BR11 LAX-TPE on 04/27 just after midnight. Boarding was done by zone but there were no clear information on where to line up for each zone and which zone is currently boarding so it was quite chaotic. Unless I asked to the gate agent about our transfer from a United flight, we won't know that our United-generated boarding passes have to be exchanged with EVA ones to be able to use the automated gate and our baggage tags needs to be stamped. In LAX they used the new automated gates that makes the boarding process quite slow since many people don't know how to properly scan their boarding passes. Once on board, the flight attendants were very efficient in how to help passengers with their luggage and finding their seats. They were very polite but still ensure that all safety precautions are followed. Once we were airborne and the service started, the FAs were very courteous and helpful, and give a very good service. They informed us of the two meals we will be served on board and the timing of the second meal (two hours prior to land) and there are snacks available in between. Service started with a welcome drink (water, orange juice, wine or beer) then dinner. Once dinner was served and cleaned, they dimmed out the cabin lights so passengers can sleep. Throughout the evening flight the FAs made frequent rounds with water or OJ. The restrooms were kept clean and there were ample amenities there (toothbrush, toothpaste, lotion, etc.) at all times. The orchid decoration on the restroom wall is a very nice touch. Inflight entertainment is quite good but the layout is quite confusing. I didn't know they have many more options until the last moments before we started our descent. The lights came back on just before second meal (breakfast) is served, a very tasty Chinese congee. The captain made announcements regarding the planned trip before we leave, and about the current condition at Taipei airport before we start our descent. We land and got to our gate C5 ahead of time. Overall it was a very comfortable trip.

Not Verified | I flew with them on the 24th March 2023. What a great service and the Airline rep Debbie was so helpful and friendly and she helped us to do a very smooth check-in. I have to say it was 5 star service all the way from London to Bangkok and back and I cannot wait to fly with them again. Thank you for such a great service and looking forward to fly with you again.

✅ Trip Verified |  First time I had flown Eva for about 7 years. The product was very good. The flight was roughly on time, which I thought was good as I was flying out in Christmas Eve. It was actually the fastest flight I’ve ever done at just over 10hours. Food was ok, movie selection has gone down hill.

✅ Trip Verified | I was impressed with everything about my flight. Premium seat was spacious and comfortable and with the cabin half empty there was plenty of room to spread out. Meals were excellent quality for airline food. Got plenty of sleep. Very happy.

✅ Trip Verified | Not my first time using EVA Air but first time for about 5 years, check-in a bit slow as was security and passport control. Once airside used the EVA Air lounge through my FF status, the lounge is okay not great but quiet with okay food offering. Boarding was slow although polite, once on board arrived at my seat 26A which I always like on this aircraft. Drinks served before departure which was around an hour late, once in the air the crew provided a good service. The seat was pretty comfortable and luckily I had the adjacent seat empty, lunch and dinner served during the flight with drinks and snacks offered frequently. I'm a big fan of Premium Economy and EVA Air do it well, more PTV options might be nice however I slept 6 hours so okay. Arrived on time after 12 hours 20 minutes bags off quickly great service, I did notice though that EVA Air have installed 3-4-3 in economy so I wont be flying economy on EVA but otherwise would use EVA anytime in PE.

Not Verified | Great airline! I flew from JFK to Cebu with my family of 4, including 2 boys 6 and 12. We had such a comfortable flight. The food was very good, the customer service was great, the seats were spacious and comfortable, good movie choices and my personal favorite was the toiletries in the bathroom. This was my second time flying and I was very pleased. I will definitely be using Eva Air when possible. Highly recommended!

✅ Trip Verified | My experience on the London Bangkok route was pretty mediocre. But let's start with the good : the staff are fantastic, well-trained, polite, efficient and gracious. The EVA web site is so full go glitches that it is practically unusable if you have a problem needing solving. I wanted to retrieve my membership number and password, which proved impossible over three months of trying. When asked to enter my name it would reply "Please enter an English name." When I called customer service in Bangkok there was no reply ever. Cabin is nice, but small and cramped feeling, the herringbone arrangement is good but there is little privacy and the seats are narrow and not particularly comfortable. I am tall and have a disability so I'm not their ideal customer! There is no turn down service or mattress, so you have a blanket and have to put that down and sleep on top of it. The food was worse, though. As I recall, EVA always had great food and maybe Covid has impacted this. Bangkok-London offerings. Presentation is fine, we got a beef dish with a potato gratin that had a strange scent. My bead was microwaved plastic. The hostesses quietly apologized. Arriving at 6pm in London as it grew dark we were served breakfast. Congee, cereal and yoghurt and another weird omelette. There was a thing called Chicken with Red Cheese. This shows total lack of management. London to Bangkok was marginally better food wise. EVA doesn't have a lounge a Heathrow so they use the Lufthansa one. I need a wheelchair to get to gates they didn't send one. Boarding was an hour late, chaotic and disorganized. On board, the Chinese offering was good, fresh and real and the oolong tea is a lifesaver, but I didn't arrive feeling that I had enjoyed the flight. Tthe internet didn't work even though I paid for it.

✅ Trip Verified | Was extremely disappointed with this flight. Boarding in YYZ was a gong show. I had booked myself and my elderly parents into Premium Economy so we can board first and get the bags into the overhead storage and settle in. Instead, my parents who are seated next to me boarded in Zone 4. And I was in Zone 5. How does that make sense that we are boarding so late and also at different times? Furthermore, in Terminal 1, they haven't figured out how to coral people so you have people lining up arbitrarily somewhere and then some EVA air staff would walk around with a card saying some zone number and expects everyone to move over and join them. It was just pure chaos. I was hoping that the meals and service would be great but it was not. They only served only 2 meals for the 15 hour flight. There wasn't an instant noodles snack. On top of that, my meals weren't good. The flight attendants rarely walk by to ask if I wanted water which left me quite parched unless I buzzed them. Meagre catalogue of new movies. The shorter flight from Taipei to Kuala Lumpur had ever so slightly better movies. AC has better in-flight movies. Seat incline was very, very generous. And because there was slightly more leg room, the person in front leaning completely back doesn't make moving around in your own seat, and even eating, a big issue. The flight arrived an hour late, thankfully I left a lot of time because my elderly parents were not mobile and I gave myself a few hours to transfer.

✅ Trip Verified | First the app of EVA Air is quite good. I am ANA member but could use with no problem and register my ANA card. You can check all in app and choose your menu in advance. The Japanese menu from Tokyo was quite good. Staff is really attentive. Food is great. Taipei to Paris Flight is older, still full flat bed, but food is good and staff is attentive. Maybe need more option between the 2 meal as it is a 15h flight. For both flight wine was great. I recommend this airline base on price and quality.

✅ Trip Verified | The flight was pure torture with the thinly padded seats in the Boeing 787-10. Aisles were just large enough for the galley carts and since I was in an aisle seat if I was not careful I get bumped by flight attendants and fellow passengers. When my reservation was made I requested a wheelchair for my wife who can not walk a long distance. We had no issue in Seattle or Manila but at Taipei she was ignored in her request. So finding an unused wheelchair I wheeled my wife from the gate to the security checkpoint where an employee argued with me about stealing a wheelchair. EVA has lost me as a customer first the horrendous seats and the stolen wheelchair.