EVA Air

First time flying to Bangkok from Heathrow with Eva Air (usually go Thai but Eva was cheaper). The planes looked pretty new legroom OK in Economy and I thought the food no better or worse than other economy class offering. The seat-back screens were clear to see but the entertainment options were pretty poor. Eva make a big deal about their memory foam seats but these are the hardest seats I've ever had and made for a really uncomfortable journey! Also if you wait for the cabin crew to bring around drinks you'll be seriously dehydrated. I made sure I bought some water with me on the return journey.

Toronto-Taipei-Singapore return. Check-in fast and efficient. Cabin crew very pleasant and helpful. The slipper pillow and duvet were a nice touch for the flight YYZ-TPE. Entertainment system sufficient with enough movies and CDs to keep one occupied. Food was good and there was no lack of beverages. The plane and washrooms were kept very clean. The seats were not the most comfortable in the sleeping position - one feels as if one is sliding down and had to reposition every so often. I would use them again.

LHR-BKK return. In comparison to other airlines (including Thai Airways) EVA economy class is 2-3 star at best. Temperature control in the cabin is almost non existent constantly shifting from freezing cold to very hot. Staff unhelpful and sullen food is inedible.

We were diverted from Heathrow to Cologne on our return flight from Bangkok on 18th December resulting in an unscheduled 3 day stay at Cologne airport. Initially after a 13 hour flight all passengers were held on Cologne runway in the plane for 3 hours without any information on what was happening. Passengers were finally taken off the plane with only hand luggage. Taiwanese passengers were dumped by the airline on Saturday night at arrivals having no visa to get into Germany. It was only until their tour guide contacted the Taiwan Embassy in Germany for intervention were they allowed through into Germany. Not a great start for a Taiwanese owned airline - Red Cross also had to help to provide beds food and drink for these people as the airline would provide nothing. A few hotel rooms were provided on the Saturday night but this was organised by Cologne airport as Eva air did not put any staff in the airport to care for passengers. As there were insufficient rooms passengers were asked to share with people they did not know and some people were left without. On Sunday a representative from Eva air arrived and provided some assistance and a hotel on Sunday night. Sunday evening was the first time in 20 hours that we were given food and drink by the airline. On Monday we were advised our departure time would be 1830. We were then delayed and held at the gate until midnight and then finally allowed to board - at 0100 on Tuesday morning we were advised by the pilot that our departure slot had changed to 0520. By 5:30 running water facility on plane was no longer available creating in sanitary conditions and at for 60 to 90 minutes the air conditioning was turned off leaving passengers to sit in the clothes they had been in for the past 3 days as no access had been made to stowed luggage. It is also important to realise that at this point several passengers who had medication in the hold were becoming ill one requiring paramedics to board the plane as they had not been given access to their luggage since departing from Bangkok or Taipei. Intervention from other passengers appeared to be the only way of helping these people. Finally at 08:40 our plane departed. Would I ever fly with Eva again? It is highly unlikely.

EWR-CGK in business. Flight schedule was irritating as we had to disembark in Anchorage after 6 hours on the plane (around 6am New York time). I guess everybody was half asleep by that time. Food was terrible - quality and quantity had decline considerable over the years. Service was ok it's hard to understand stewardess that didn't really speak English properly. IFE was below standard selections are just too little especially when compared with CX or SQ. I think this is my last time flying with EVA on this route.

Flew elite class London to Bangkok. Staff friendly seats good - would have paid a lot more with other airlines and maybe only got slightly better food and entertainment.

BKK-TPE-YYZ. I was affected by the closure of Heathrow on December 18th. I waited patiently at check-in at Suvarnabhumi Airport until the crowds had thinned and approached a ground staff member to inquire on the status of my flight. She had originally booked me BKK-TPE-LAX-YVR but did not know I had an additional flight to YWG. Once I explained the situation she rescheduled me on a flight connecting through YYZ. BKK-TPE was in economy class service was very good and efficient. I am glad TPE reopened smoking lounges as it makes transit easier (as an aside for anyone who is wondering). TPE-YYZ flight went smoothly - many empty seats in Elite class and the service was exceptional with water and juice between meals.

Unfortunately we have just become a victim of the Heathrow closures. Our flight was due to leave for Bangkok at 2120 on 18/12/2010. When we got to Heathrow the situation was complete chaos with the EVA Air check-in screens just advising that check-in was suspended pending the arrival of the inbound aircraft. In the meantime the EVA Air check-in staff were 'milling about' behind the counter drinking coffee and taking photos on their respective phones of the sea of human misery which confronted them. At no point did EVA Air staff behind the counter attempt to engage with the airlines customers if only to tell them that at the moment they had nothing to tell them. Eventually (after BAA had announced the closure of Heathrow) the staff decided now would be a good time to give people information. At this time BR068 on 18/12/2010 was classified as delayed. On ringing the number given to us by the check-in staff we were advised that the flight for 18/12/2010 was classified as indefinitely delayed whilst the flight for 19/12/2010 was cancelled. This was then amended to both flights being cancelled. The small concession made by EVA Air was to open their reservations office on the Sunday. However they would only deal with passengers who had booked through Eva; the remainder of passengers had to contact their travel agents which is somewhat difficult on a Sunday. I was able to talk to someone at the Eva Air Ops desk on Sunday and was advised that the airline would do nothing to help. Conversely on desperately trawling through the Web to try and salvage our holiday I noted the following on the Qatar Airways website : Qatar Airways is ensuring that customers due to depart from London Heathrow to Doha on Qatar Airways flights during 18 and 19 December are provided flight options to rebook and depart from the UK on scheduled flights from London Heathrow Terminal 4 during 20 December 2010 offering additional seat capacity as required. I will not be booking with EVA Air ever again. Their complete disdain for the customer experience has (in my view) shamed them beyond reproach.

I've been flying EVA for the past 5 years mainly EWR/SFO to CGK. The quality is declining pretty rapidly for every year I traveled. They changed the EWR lounge to a smaller lounge in which there is no real food (cup noodles and sandwich was all they have). AVOD is terrible. Service is just okay. Food is absolutely terrible.

AMS-BKK. Service ok satisfied with their premium class. However very disappointed with the reservation system. My travel agent bought the ticket and I was not aware EVA already assigned terrible seat to me at that moment. I asked the lady at their desk to change the seat for me - it was not possible. Same thing on a way back from Bangkok - logged in 24 hours and not a single seat was shown as available. In the airport they smile in my face and tell me again that not possible to change the seat. We were a couple and EVA "dumped" us in the four seats - when I wanted to sit near the window while there was a single guy sitting on 2 seats alone on a flight back. It's totally ridiculous how they assign the seats. Very disappointing experience but EVA don't care about it.