Etihad Airways

✅ Verified Review | Jakarta to London Heathrow via Abu Dhabi was relaxing. The crew was amazing and love how they approach passengers. Having a light meal after takeoff was okay, and they serve cup noodle or a kebab as well. I tried the kebab and it taste good. Arriving in Abu Dhabi we were bused from the aircraft. Waiting room was full. Luckily I got an empty seat next to me on the second flight. Slept for 4 hours and enjoyed the lunch and snack on board. Crew was slow to get the request button. But overall it was a pleasant flight with Etihad.

✅ Verified Review | Melbourne to Heathrow via Abu Dhabi with Etihad Airways. First impressions of the plane were terrible. Really dated and I almost couldn't fit down the aisle (I am a size 10 woman) with my handbag it was so narrow. There was no organisation from staff during boarding. Zones were called too close together which caused busy queues and confusion. The flight itself was smooth however the food was absolutely terrible and even my partner who will eat anything could not finish. The service was also below average. There was one notable flight attendant who had a smile on her face. The others were distant, providing no customer service to the passengers, no smiles or anything. They were even leaning over passengers in the middle section of seats to reach another air hostess because they had ran out of items. Too busy talking between themselves to care for the customers. On our second flight from Abu Dhabi to Heathrow we were about to take off and a man stumbled on and plonked himself in the spare seat next to us. He was drunk and I was shocked they would even let him on the flight in his state however I have a feeling the stairs had been taken away and it was more hassle to remove him. As the plane was taking off and accelerating (no exaggeration!) he was falling into the aisle and crawling to the toilet at the bag of the aircraft to be sick. He moved seats several times as he couldn't remember where he was. That was pure luck however the reaction of the staff was terrible. They obviously helped the drunk passenger however no apology was made to us for the inconvenience or the smell. Not a single acknowledgement. We didn't want an upgrade or anything but a simple smile and a sorry would have been nice. I was shocked that for an airline supposedly up there with Emirates this was our experience. I unfortunately booked a return and I am dreading it and I will definitely by taking my own food and snacks.

✅ Verified Review | Etihad Airways from Abu Dhabi to São Paulo. The economy-class seats are comfortable. However, we were quite disappointed with the on board service. In the Abu Dhabi flight to São Paulo there were 3 options in the dinner menu: lamb with Indian rice, chicken and a choice of pasta (gnocchi). We were in row 24 and when the service reached our seats, there was only the lamb option, all the others were already over. Most of the passengers around us would also like another option, other than the lamb, the only one available. The crew politely told us that due to the profile of the passengers, the menu had been constructed as having lamb as the preferred option. I believe that in flight to Brazil, the menu profile should be improved. Following meals included a frozen chicken sandwich, a pack of sliced apples and a snack of sweet popcorn. Light dinner at the end of the flight had one option only: chicken with penne. There were no small snacks available during a 15 hours flight. The lack of vegetarian options for those on board, came to my attention, since some people in row 23 were out of meals at the final light dinner. Onboard service is incompatible with the company's reputation.

✅ Verified Review | We booked an Air Berlin codeshare flight on Etihad Airways from Abu Dhabi to Phuket and it was awful. Legroom was tiny (I am 174cm tall) and it was hardly possible to move. The food was tasteless and dry. Cabin crew seemed bored, not attentive and unfriendly. The inflight entertainment screen was milky and the had the responsiveness of a snail. The return flight wasn't much better either and if Air Berlin wasn't having a codeshare agreement with Etihad Airways, I would probably never fly this airline again.

✅ Verified Review | San Francisco to Bangalore via Abu Dhabi. Despite a big announcement that they are no longer using Jet Airways aircraft, apparently during a busy season they frequently switch to Jet Airways aircraft as it is configured for a greater number of economy class passengers which was made clear to me both on board and on the ground in Abu Dhabi. The plane is old, with no inseat power, and is configured in the herringbone pattern which I find claustrophobic and does not allow you to converse with your travelling companion. In addition, Etihad entertainment offering does not compare with that of Singapore, Emirates or Cathay.

✅ Verified Review | Abu Dhabi to Manchester. A very average business class flight on Etihad. The A330 had a dated look and the business cabin feels cramped when its busy, as was the case on this flight to Manchester. All seats feel narrow but aisle seats are to be avoided as aisles are very narrow and you are likely to bumped by everyone who walks past. The crew were ok, not particularly warm or friendly and there was no personalized greeting from the purser or cabin manager. Food was okay. Better than on the flights to Asia, but with apparent cost cutting from previous standards. The tomato soup tasted like tinned and the beef cheek was ok, but not business class standard. The supposedly "ripe boutique cheeses" were a joke. A wedge of tasteless cheddar and very unripe and flavourless brie. I had a steak sandwich later which was ruined by a huge piece of gristle which I almost choked on. Etihad don't have separate boarding for business class passengers so you have to queue up in the airbridge with everyone else. On a positive note the flight departed on time and arrived early, helped by a heavily padded schedule. In both hard and soft product Etihad lags a long way behind Qatar Airways and Emirates with the food particularly in need of improvement. Not worth paying for unless you can get a free upgrade or use miles.

✅ Verified Review | London to Chennai via Abu Dhabi. The check-in was quick and easy, the cabin crew was friendly. However everything changed on the second leg of the journey from Abu Dhabi to Chennai which was serviced by Jet Airways where the aircraft was outdated and the cabin crew was very unfriendly and often rude with some passengers. The food on this flight was below average.

✅ Verified Review | Delhi to Toronto via Abu Dhabi. This is my first and last flight with Etihad Airways. This airline is a nightmare in terms of food, cabin crew and ground staff. From Toronto to Delhi the flight was delayed for 2.5 hours and on return at Abu Dhabi the flight was delayed for 2 hours without any specific reason. The waiting area was so cold. No water was served and the worst thing it seemed they didn't have any microphone system to announce the delay or share any information with us. The ground staff was rude to the max as they were ignoring all the queries passengers were asking.

✅ Verified Review | Venice to Abu Dhabi. My touch-screen TV did not work (seat 8C), crew rebooted it three times unsuccessfully. Light related to my seat (seat 8C) did not work I spent 6 hours without inflight entertainment and with no chance of reading newspapers and books in a very old narrow body aircraft. A319 is unfit to operate this 6 hour flight leg due the lack of space. Using the toilet is very difficult, as there is only one aisle. Following a written complaint, Etihad gave me a goodwill gesture of 2500 Etihad Guest Miles. I rejected their offensive offer.

✅ Verified Review | Melbourne to Amman via Abu Dhabi. The service received on Etihad Airways is poor. They changed our ticket on us which meant we lost one day of our honeymoon and they didn't offer any compensation for lost bookings or the fact we had our honeymoon cut short. The airport in Abu Dhabi is awful, tiny with poor facilities and over crowded to the point where you cannot get a seat. Due to the changes of our flight (which was not requested by us) they could not find our tickets and left us waiting at the check in counter for two hours while they tried to figure it out. Flying Etihad was a real disappointment for our honeymoon and I couldn't recommend them to anyone