Etihad Airways

Not Verified | Would avoid if possible. Although not a horrible aircraft the ground crew and brand made the experience deplorable, the airline assigned seats randomly in the aircraft for our honey moon, one leg of our flight was overbooked, and some passengers had to stay. Airport at Abu Dhabi is not a place for a long connection, bathrooms were not sanitary. When demanding our claim airport staff refused to attend our plea and asked us to go through the website. Overall feels like a company that once wanted to compete with Emirates, but stopped trying and just gets leftover traffic in the middle east.

✅ Trip Verified | Unfortunately, our expectations for Etihad weren't met. The stewards and stewardesses were kind, this is the good point I can give. The food was okay too, but the seat leg room was inferior to other companies we took in Economy class for Japan (ANA, Swiss, etc.) I have leg problems and it was really painful. The seat material was scratchy. The worst, we had to pay for choosing our seats during online check-in so we could be together (we were separated during the first flight.) We had 4 flights in total and in 2 of them, the entertainment screen was dirty and they didn't have eye-masks and ear plus available for everyone depending where you were sitting. The layover in Abu-Dhabi was awful. I thought it would be pleasant, since this is a wealthy country, but nothing: long bus travel to the terminal, just a cramped small corridor, uncomfortable chair, very expensive options if you need to rest. It just felt messy. I am sorry as I don't like to badmouth companies usually, but I feel like I had to, as both my husband, my mother and I were expecting so much more from Etihad (which is sometimes compared to the WAY better Emirates.) Again, the positive point was the staff on board, and the flights were on time. The entertainment had enough choices, though less than in other airlines I took. I paid for the WiFi during one of the trips, and to be honest it was useless, it didn't work most of the time.

Not Verified | I do not recommend. My first flight from Germany to the UAE was delayed by 6 hours, and because of that I missed the connection flight to Australia. When we landed in the UAE they did not give us the next available flight, but booked me a poor hotel and promised a flight the next day. Then the next day I came to the airport after the bus was delayed by 3 hours, boarded the plane, we went up the runway and they took us back because Sydney Airport had a curfew for planes and we would of not made it on time. I had to sleep a night on the airport floor, and then at 5:00 the next day they finally took off (after some AC failure). Although the crew were very nice it was a horrible experience and I am never flying EtiBAD again

✅ Trip Verified | Punctual and decent travel experience mostly. Booked wheelchair, provided from Cochin to Abu Dhabi, from Abu Dhabi refused but from Heathrow given a wheelchair facility. There was water scarcity from the beginning of Abu Dhabi to Heathrow, even a 60+ old year lady asked multiple times not given.

✅ Trip Verified | The flights departed and arrived on time, the connecting flights were good and the staff were helpful and friendly but everything else was pretty bad. We had a very old Boeing 777 plane for a 14 hour flight and many people had broken entertainment systems. The food was barely edible, disgusting in fact. Won’t be paying $3,600 again for such bad service. Prefer Emirates, Singapore Airlines or Qantas.

✅ Trip Verified | I flew from Munich to Kochi via Abu Dhabi with an infant and my 5 year old child. We had booked the bassinet seats more than a month prior to the travel and they were confirmed. During online check-in we found that for the second leg, the seats were changed. Initially booked seats were 6A and 6B. However, they moved my seat to 6E and my daughter's seat a couple of rows behind and it was not possible to book the seats together online. The flight was the same type. I contacted support and they said it could be a technical fault or something and we can change it at the airport. At Munich airport, they agreed that the change of seats were unacceptable (from the automatic assignment) and that they cannot make a child sit in another row from the parent. However, they said they cannot change the seat from Munich but the boarding staff "should" change it at Abu Dhabi airport. At Abu Dhabi, they said the flight is full and we should have got this changed earlier. The cabin crew asked to initially sit in the assigned seat and that they can get us seated together when boarding is complete. I did not want to leave my crying daughter in another row and luckily the person in seat 6F said that he can move to my daughter's seat. The seats 6A-6D were given to a family with older children. Flying with children is not easy and Etihad made this a really bad experience. We booked Etihad owing to the good schedule even though the price was quite high owing to the holiday period. We sent a complaint 3 weeks ago and we have still not received any replies.

Not Verified | The flight was awesome and amazing. Crew should improve their behavior little bit. We loved the flight meal was also average. TV was also big enough and the flight was pleasant.

Not Verified | Hands down the worst airline service I have ever recieved. I am a Platinum member with Etihad Airways and have been flying with them for years especially to the US. In recent years, the entire aspect of Etihad as become horrible. Customer service is non-existent and when you do get in contact, they are rude and uninterested in your concerns. I have been trying to book a flight using my Air miles (600,000 miles) to several destinations for 8 MONTHS and Etihad claims that they don't have a single available seat on ANY aircraft on ANY date to multiple destinations over the span of 8 months. Customer service keeps arguing that they can't do anything and no proper manager will ever get to the phone to explain this. Furthermore, staff and service in general has become a joke. There is no Customer loyalty, no genuine interest to help customers (especially someone who has been flying with Etihad frequently for 10+ years). I am completely displeased and fed up with Etihad. I will indefinitely be switching to Emirates where customers are appreciated and service is actually something that is cared about.

✅ Trip Verified | Early June while randomly checking for my tkt on Etihad website noticed that first leg of journey is missing from my itinerary. I was surprised and thought it would be system error. So I checked again after 2 days and the issue was same. I was concerned, so called cleartrip (from where I booked my tkt) to check what was wrong and they said first leg journey was cancelled by Etihad, saying flight was cancelled. Firstly, I was never informed either via sms or email about this cancellation. Had I not checked it out of coincidence, I would never have known about this cancellation until my journey day. Secondly, airline did not bother to offer alternate option to me. The airline website showed same flight (which was apparently cancelled) taking new bookings. I opted for cancellation of ticket and refund on 5-6-23, however, till today 11-7-23 I am yet to receive any refund. Cleartrip says they are following the airline but still no news at all.

✅ Trip Verified | Cancelled the ticket 45 days ago. I have been talking to customer service since my cancellation date they confirmed it from the very first day. Now when I call they tell me that they had a technical glitch and I have to wait another 45 days for it to be processed. They will not send any confirmation email. The representative was sarcastic and said he cannot help. When I explained to them and asked why the other 10 representatives before them spoke differently and promised it would be refunded. Very shady. Never ever book with Etihad airways. We booked a choice plus flight ticket as our trip plan was volatile. Even after paying extra money for a flexible ticket the worst experience. Please do not book with them if you want to make changes for your ticket. Very shady airline - I cannot stress enough. I have recorded voice calls and saved chat conversations which I can submit to prove my point. You can check the confirmation they sent in the endorsement part of the ticket.