Etihad Airways

Excellent flight from London Heathrow to Abu Dhabi. Good comfortable flat beds with extremely attentive staff. Food hot and tasty well presented and an abundance of alcoholic drinks if desired. Toilets very clean and attended to extremely frequently. Entertainment was fine and just right for the length of flight 7 hours. I have travelled several times with Qatar and Emirates Etihad are just as good.

My wife and 4 kids including a toddler took a flight from Karachi to Chicago via Abu Dhabi and from Chicago to San Antonio. The stay at Abu Dhabi was 1 hour 45 minutes. Due to heavy crowds long waiting lines and less staff in Abu Dhabi my family missed their next flight to Chicago. This is second time with us that Etihad failed to provide service as they promise. My family are still at Abu Dhabi airport wondering when their flight will be. Staff are unable to provide them hotel accommodation or next flight info at this time. If you are traveling to meet a tight time or in an emergency do not use Etihad!

I have done several long haul flights with Etihad. I am satisfied with most aspects of their service. However on my last trip I waited 90 minutes in a very slow moving queue to check my luggage in at Sydney and another 90 minutes on the return journey waiting to check in at CDG Paris. I wonder if the airline is cost cutting with check in staff. Then there is the issue of the queue at Abu Dhabi. After alighting the aircraft it is necessary to stand amid a slowly moving sea of humanity all awaiting a re-scanning of hand luggage. On my last trip this wait took over an hour. After a fourteen hour flight it sure takes some stamina. I am thinking of changing airlines.

Although absolutely packed with passengers Etihad (EY32) Paris to Abu Dhabi on 8/4/2014 was one of the best flights I have had in a long while. Staff were polite and very attentive. Etihad complimentary drinks greatly appreciated!

I was scheduled to fly from BKK through AUH to LHR. Etihad run a 'tight' connection at AUH and on this last trip the whole process was a shambles. Their flight into BKK was very late and Etihad suggested that we would not make the AUH connection to LHR. I spent a lot of time (and money) on calls trying to resolve commitments in the UK accordingly. In the end rather than pay for accommodation and similar for (I estimate) 100 passengers they simply made the AUH flight wait two hours and thus inconvenienced over 300 passengers! Investigating their schedules and the way they handle their aircraft (in this case A6ETB) it was clear that they had elected to deliberately run this aircraft late for three consecutive days. When I say late I mean hours not minutes: you can imagine the difficulties that passengers face arriving at LHR and getting out around 10 pm at night rather than at 7 pm. I would and urge everyone who is considering using Etihad to be quite careful they may have an equipment shortage or simply be electing to mess people around as they know that there is limited legislation for a non-EU airline of this nature.

Dublin - Abu Dhabi - Bangkok return economy March 2014. Frequent Flyer and Etihad gold card holder. Etihad are a good but no longer great airline. All flights were punctual. The lounge in Dublin is fantastic. All flight sectors were very busy. Food onboard was OK. The food service onboard seems to take an extortionate amount of time. Also Etihad leave the main lighting on for too long on red eye flight. They should make better use of the mood lighting for those that want to sleep. The seat pitch on the A330 was not good and I could not sleep. The Boeing 777 aircraft with 10 abreast seating and narrow aisles feels cramped but easier to sleep on. The crew were friendly and professional on all sectors. They currently appear to be more interactive and helpful with passengers. I was impressed as I was greeted by name on one sector. IFE is good. Etihad now seem to have a policy of boarding almost an hour before scheduled departure which seems excessive to me. We were sitting on the tarmac after boarding for a least 30minutes on all sectors and I was one of the last few to board. There are still issues with the landing slot in Dublin airport in the morning as no stands are available to park at. Another delay after a 8 hour flight.

Booked on a flight from SGN to AUH and connecting AUH to DUS. I upgraded to Business Class for the flight from AUH to DUS upgrade of the flight was confirmed. Flight was scheduled to leave at 2.20 am from AUH. Without any information whatsoever I received a boarding pass for an entirely different flight: They simply booked me on the Air Berlin flight leaving AUH at 8.40 am! In AUH at the Business Class desk I complained and asked to receive the correct boarding pass for the flight at 2.20 am that I was booked on. They told me that the flight was fully booked and that it was not possible to get me on the flight not even in Economy class.

5th Feb EY12-EY402 returned on 19th Feb EY403-EY17. An airline with modern yet cultural furnishings. Etihad being the national carrier for the UAE have had fierce competitors but have not let it degrade their service. With polite and efficient staff you're welcomed with lush cuisine well presented stewards/stewardesses all topped off with a great entertainment system. Check in was extremely fast boarding was a breeze and cruising was pleasant. Meals are plentiful and delicious with two choices at hand and an additional vegetarian option. Seat comfort and recline brilliant. The airline in my opinion is one of the best. I look forward to flying with them again.

I travel a lot I've been on many different airlines but not one airline can be compared to Etihad except for Emirates. I've traveled in all 3 cabins never have I not been satisfied. The service is the best the entertainment system is excellent toilets are always clean and seats are comfortable. Last trip I had was on EY18 from London to Abu Dhabi in business class. The lounge in London was the best lounge I've been to following the one in Abu Dhabi. Onboard I was in seat 9A a window seat and being able to lay down flat is great. I slept then woke up for an excellent meal. The plane had wifi connection I was able to use whatsapp throughout the flight. The only bad thing was the main course that wasn't that good I miss their steak sandwiches.

Mumbai-London-Mumbai Pearl (Business) Class. The tiny plane from BOM-AUH (courtesy Jet Airways) did not feel anything special other than a slightly stretched economy seat. The Business class lounge at AUH felt stuffy scruffy and least inviting. Couches were occupied by sleeping passengers and food was so spartan it made a mockery of a proper business class lounge. At boarding there was no special fast track for Business Class travelers and we simply had to wait in a long queue. During long haul sections the standard business class stretch seat and cabin did not quite infuse a sense of special feeling and the cabin attendants were barely doing their routine duties and food was no more than ordinary. Really very disappointed. The distinct feeling is the Business Class has been washed down these days to be nothing special even though the price compared is almost 3 times that of economy class.