Etihad Airways

I flew First Class from LHR-AUH-SIN-BNE and back again. I must say the service was excellent. Our steward was very attentive and only wanted to please. The food was excellent although I did expect breakfast to be served a bit earlier on when flying from SIN-BNE. I was slightly disappointed with the Inflight Entertainment system. It was not as good as British Airways simply because there was not as much choice. On the return journey it seemed like I had watched everything twice over. However I rather liked how the system did not turn off when the plane was beginning it's descent as it often does with other airlines. The steward was very helpful when it came to disembarking the plane. I was struggling to unload all my things and manage to my two young boys. He took my boys and led them off the plane. This is my first time travelling Etihad normally I would use BA or Cathay Pacific but I have converted over to Etihad now! Overall the best flight experience I have had. I fly at least once a month to AUH business class and every six months I fly First to Australia and will definitely be using Etihad for my future travels.

SYD-CDG via AUH. Very pleasantly surprised. Good service (FA's were friendly and attentive) more than decent food and great inflight entertainment system with live television! Only minus was the B777 on the SYD-AHU leg of the trip which was definitely showing its age. Overall would more than recommend flying Etihad.

London to Bangkok via Abu Dhabi on 22nd April returning 30th April. Flying First and Business class - the worst experience I have had on an airline. Delayed 2 hours at Heathrow (no reason given) had to go on a later flight from Abu Dhabi to Bangkok again delayed 2 hours each time we were just sat on the plane waiting. Service on the plane very poor. Although no delays on return service was very poor again. Seemed like air crew had no interest in passengers only their own comfort. Staff in airport lounges disinterested with very rude tone.

Worst flight I have been on. My husband and I flew Business class from Abu Dhabi to London Heathrow in pre-booked seats. A mother and child of 4 had been allocated seats apart which is appalling and we were asked by cabin crew if we would change seats with them just for take off as the little boy was upset. Deceitful cabin crew wouldn't let us return to our seats and we had to sit apart for the whole journey. Dishonest and conniving complained to Etihad they don't want to know.

Flew on 14/4/2014 from Manchester to Abu Dhabi and then onto Jeddah. The first leg of the journey was good but the second leg was of much lower standard with one hour delay at Abu Dhabi.

Flew ORD-MAA-ORD in March/April this year. The good: Food and drink choices were very good inflight crew did they best they could. Entertainment system is among the best. The bad: Cramped seating on 10 abreast 777-300. Some airlines increase seat pitch in this configuration but Etihad still uses 31" pitch. This was unbearable especially on the 15 hour flight from Abu Dhabi to Chicago. No concept of boarding zones. All 4 flights were delayed by at least 1 hour. Connecting in Abu Dhabi is a nightmare. They make you go through security just before boarding which is a primary reason for delays. Buses take passengers to smaller planes. Too many passengers are packed into one bus for a very uncomfortable 20 minute ride. Neutral: US CBP pre-clearance is nice to have but adds to delays. It was already past departure time when passengers were in the US Immigration line. All Etihad flights from Abu Dhabi to the US are delayed by at least 2 hours because of this.

MAN to BKK via AUH and return. Generally faultless service. Staff polite yet not too intrusive. Drinks offered on boarding with offer to request cruising drinks and menu although an anytime menu is available. I slept well on most flights. AUH to MAN delayed with little information given the lounge staff just kept topping up my champagne glass. Flight delay caused by a child misbehaving. Amenity packs have improved. Chauffeur service excellent.

Flew BNE - Kuala Lumpur- BNE for Easter. Have previously flown from BNE to UK with Emirates and Singapore Airlines but will now fly only Etihad. Great service great food and plenty of it very friendly and obliging staff.

Very good flight from YYZ-AUH. The staff were attentive and polite overall quite satisfied with their service.

25th March Manchester to Abu Dhabi to Bangkok and flew home 9th April Phuket to Abu Dhabi to Manchester. Flight numbers: EY22 EY408 EY1999 EY15. We flew with Etihad for the first time and it will be the last time there was nothing positive to say about the flight. The seats were so uncomfortable and only acceptable if you are a sardine the food was awful and the air crew were very unprofessional. We have flown with Thai and Eva Air who were fantastic. My husband is very tall and had a miserable flight in my opinion Etihad have spent all their money on the football team and not on their airline.