Etihad Airways

20/7/2014 Bangkok - Abu Dhabi : Business Class 777-300er. Nothing special compared to the Business Class of other airlines. Abu Dhabi - Munich: First Class A340-600: I was so looking forward to be seated in the First Class again and Etihad never fail to impress me from the chef to the cabin crew. So nice and friendly from Abu Dhabi until we landed in Munich.

We had the most disappointing experience with Etihad. We travelled SFO-LAX-AUH-MAA both ways. On our way to Chennai both the flights were delayed and missed our connection flight to Chennai. We had to stand in the line for the flight transfer desk for 3 hours and stay in an airport hotel for a day. The return trip was 'lovelier'. The flight from Chennai landed in Abu Dhabi on time but was stranded on the runway for an hour and a half. So we missed our connection flight to LA and we are standing in the line at the flight transfer desk for 2 hours and still counting. We would not recommend this airline.

11/7/2014: Munich - Abu Dhabi: First Class: Atlantic lounge/Europa Lounge in Munich was not really quite what I had expected but as soon as I boarded the plane to my surprise the First Class suite was really nice. The seat was really comfortable the chef and the cabin crew were very nice and friendly. I managed to sleep all the way from Munich to Abu Dhabi after my light dinner which was prepared on my request. Abu Dhabi - Bangkok: Business Class: I was rather disappointed as the seat was rather narrow and not as comfortable as I had expected but it was ok. It was a big change from First Class to Business Class. The service was also not bad at all.

EY 641 8 July 2014 AUH-NBO. EY 642 12 July 2014 NBO-AUH. We expected much more. Both our flights we had inattentive crew malfunctioning and/or broken seat equipment and IFE weird menu options. When trying to view 'our Network' the IFE the screen simply went blank and showed a white fuzzy box. Looking in the magazine or asking crew members did not make matters better. Offering bags of plastic packaged caramel corn before landing also seemed a bit off for an award winning airline. Both of our flights departed and arrived very very late as well. The only positive for them is the quality of economy class headsets and honestly outside of that the experience on their competition especially Emirates is far superior!

BKK-AUH July 10th. An extremely unpleasant experience from the beginning to the end: chaotic check-in at BKK airport flight delayed no explanation or apologies. Equipment was an overcrowded Airbus 340-600 we were packed like sardines and temperature was extremely hot inside the airplane. Staff were rude and unprofessional. No efforts to bring the temperature down no water service I had to ask 3 times for a glass of water. Luggage delivery was also delayed.

I have just completed a 6 week holiday with my wife and had the unfortunate experience of flying Etihad on 4 occasions. The airline promises one thing and delivers another ie: we had a 3hour delay at MEL which meant we missed our connecting flight at Abu Dhabi so had another 2 hour delay which meant we were almost 6 hours late arriving in London. On the return trip we left Dublin nearly 2 hours late which really didn't matter as the flight from Abu Dhabi to MEL was delayed by well over an hour. I found the staff at the airport and onboard rude and not receptive to customers requests. 777-300 - a very cramped uncomfortable and noisy aircraft.

Very disappointed with Etihad planes late on two occasions already and now waiting in a crummy business lounge in Athens with another late plane. They only give one hour's WIFi in what is supposed to be a business class lounge and the place is hot with second rate food and service and in appropriate seating design. Entertainment system was not working in my business class seat on the way over. First world problem I know but you pay a lot for these seats and they knew the seat had issues from previous flights but still put me in it. Just not good enough. Never flying them again.

Highly rated airlines but a totally disappointing experience. Food is really bad and the seats are really tight. Took a return flight from KL to Sao Paulo and for such a long journey the seats were really uncomfortable. Not to mention that the flight was delayed for 3 out of the 4 legs. The change over in Abu Dhabi was a bad experience as well. The change of flight required extensive walking with a 2 hr lay over only and had to go through a long line for x-ray again.

Flew Manchester-Abu Dhabi-Singapore-Brisbane in December 2013 and now Brisbane-Singapore-Abu Dhabi-Brussels and on both legs all flights were great. Very nice and friendly personnel great good with good choices good entertainment system colouring packs and games for the children everything was great. Would definitely recommend them and fly with them again.

MEL to AUH. Flight was late leaving with no explanation. The seat was very uncomfortable being hard and with no support at all. There were no headphones for the inflight AV so this needed to be requested. The sound quality from the headphones was distorted with high pitched noises making listening to anything unpleasant. The flight attendant took orders for dinner which served after midnight local time. The meal was adequate but nothing unusual or noteworthy. After dinner that was the last I saw of any flight attendant until breakfast was served many hours later. For some reason I was overlooked by the flight attendant and received no breakfast in fact I was not even asked if I wanted coffee or water. This would be unacceptable in economy class and certainly is so in business class. The flight attendant did speak to me when he wanted to sell me tax free goods from the catalogue. I will not be booking Etihad again.