Etihad Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1759 reviews
4/10
4 star Skytrax Rating
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4/10

Etihad Airways customer review

(Nepal)

I had to fly urgently from my home in Kathmandu to London and only Etihad had the dates and times I wanted. My flight was EY 11 on 26th June AUH-LHR Economy seat number 23D. It was a Boeing 777. After my last two terrible experiences with the seating I had vowed never to use Etihad again but this time I had no choice. The experience was just as terrible with these ten across tiny seats. It's a shame because the cabin service and meals were as usual excellent. I will be travelling by Qatar Airways Oman Air or Air India whenever possible in the future and I will use Etihad as a last resort.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Etihad Airways customer review

(Australia)

Flew Sydney to Manchester return Business Class. New Business Class seats are very good.. I got the old seat from AUH-SYD and you can definitely see the improvement. Food was good. Other airlines do offer a bigger Menu. Lounge in Terminal 3 AUH very disappointing too small and at Peak times standing room only. Etihad's main competition Emirates offer a better overall product. Etihad are trying to keep up with Emirates. They are trying to grow very quickly but missing some of the simple little things that make a great airline such as Singapore or Emirates.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Etihad Airways customer review

(United Kingdom)

Flew LHR-AUH-BKK was dreading flight as planes got changed to the 777 at short notice and I had previously seen the reviews of that plane on here. I was really impressed with leg room and seat comfort even though 3-4-3 seating. I don't see what people have been complaining about. I found it more comfortable then Emirates BA and other major airlines. The entertainment was great and the food was excellent. Would recommend Etihad.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Etihad Airways customer review

(Australia)

I recent flew numerous sectors with Etihad in Business Class. The cabin crew seem to enjoy their job and this shows. The Business Class product is excellent except for the smaller A320 aircraft. Very old and dingy interior. The Flagship Business Class Lounge in Abu Dhabi in the mornings is a complete joke. This lounge is something you'd except from a 1 star airline. I did though have the pleasure to experience the lounge mid-morning and it was very pleasant. Staff even remember my face from previous visits and coffee choice. The Etihad Chauffeur is also fantastic along with the dedicated Business/First check-in. Cannot fault this airline and it will continue to be my airline of choice!
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Etihad Airways customer review

(United Arab Emirates)

I flew from Abu Dhabi to New York the plane was not an Etihad plane but an Indian Jet Airways plane. The plane was filthy they ran out of water and the toilets were so dirty my colleague were reluctant to use them. A 14 hour flight. Numerous people complained. Etihad code share with so many people now its a gamble what sort of plane and service you are going to get. I used to love Etihad but you no longer get what you pay for.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Etihad Airways customer review

(United Kingdom)

Flew with MAN-AUH-NRT and back. Flights to and from MAN were on 777-300. These planes are very cramped in 3-4-3 configuration. That said staff were courteous and the food perfectly acceptable. However the perennial problems with delays leaving Manchester reared their ugly head (apparently waiting for passengers from a connecting flight which has arrived some time before the scheduled departure). This resulted in a mad dash transferring through AUH to get my connection to NRT. Flights to and from NRT were on A330 which seemed much more spacious in terms of legroom. As the flight to NRT was half-empty there was plenty of room to stretch out. Arrival at NRT spoilt by the non-arrival of my baggage. Credit where it's due the Etihad representative was straight on the phone to track it down but this has happened to about 12 people on the flight. Even more disturbing the Etihad rep had told me that it happened to 7 people the day before. Service on the flight was perfectly acceptable but the delays and transit issues at AUH and temporary lost baggage spoilt the "Etihad Experience" for me.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Etihad Airways customer review

(India)

Flew coral economy class DEL-AUH-DEL and was very impressed and comfortable. Cabin crew on both legs very professional and also very friendly at the same time. Food quality was very good. This is part of the flight experience. Good food good clarity on the screen for the on demand media and they also have decent noise cancelling headphones. Service was good even though the flight was full.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Etihad Airways customer review

(Australia)

We flew from Milan to Abu Dhabi and on to Sydney on May 24th and enjoyed the flight very much. The flight departed both Milan and Abu Dhabi on time. The Aircraft's were clean and comfortable. The meals were tasty and the cabin service excellent the flight crew were attentive and prompt in handling any request.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Etihad Airways customer review

(Ireland)

Flew business class Dublin to Abu Dhabi return and was very impressed. The driver collected us on time and the lounge in Dublin is excellent. Cabin crew on both legs very professional and also very friendly at the same time. Food and wine top notch and loved the fact you can eat when you want and what you want. The beds are narrow but comfortable. The only gripe is that the lounge in Abu Dhabi is dreadful. Its overcrowded and too small. To say this is their signature lounge is a joke. Passengers were sitting on the floor as there were not enough seats! This is part of the flight experience but its letting the product down big time.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Etihad Airways customer review

(Kuwait)

Flew KWI-AUH and AUH-MNL on 15-16 May 2014 and then MNL-AUH and AUH-KWI on 8 June 2014 . In-flight food service entertainment in all flights and Premium Lounge were quite superb. Staff were accommodating. Special lanes for the Business Class passengers now exists again. I had much better experience now than the last flight I had with Etihad last December 2013 and January 2014.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes