Etihad Airways

SFO-AUH-BOM r/t. Mix of Jet operated Etihad and Etihad flights (787) in business. Excellent flights. I am usually on OneWorld and prefer Qatar but was most impressed with Etihad. Not as flashy as Qatar in some instances but genuine sincere and excellent hard and soft product. The Jet flights have good seats - I was worried about the herringbone seating but was excellent. The 787 business studio is world class - first class quality and beats Qatar business. The food is very good - Qatar may be a bit better here and also in the amenity kits etc but Etihad flies first on most routes and Qatar does not so that may explain the difference in the business product. The lounge in AUH is good - Qatar is slightly better but Etihad has an excellent spa and the services are excellent and so is the food. Bombay lounge is the shared lounge and is excellent! The limo services on all ends is excellent- on time courteous and in impeccable luxury sedans. Very impressed and will fly Etihad again!

MEL-AUH-LHR. LHR-AUH-MEL. Lounge at Melbourne shared with Air NZ and was poor compared with AUH and LHR. Flight through to London was excellent and hard to fault. Wines food and service all top notch. Lounge at LHR very comfortable food good and we were offered foot massages which we enjoyed. Lounge at AUH excellent food very good and lounge also comfortable. Would definitely fly Etihad Business again. Arrived LHR Christmas Day and would you believe it the underground was closed.

JNB-AUH-DUB. JNB-AUH: Priority check in at OR Tambo was quick. Priority boarding went quick too. The flight to AUH was the standard Etihad flight. The menu has not changed - this should be looked into. It was the Jet Airways aircraft with Etihad cabin crew. I actually like the Jet business class seats. I was in row K which is very private as it faces a wall. AUH-DUB: Very long queue to get into boarding gate at AUH - no priority line. I think it took about 20 minutes. This is unacceptable. Cabin crew were great on flight especially the senior attendant in business class lady wearing purple hat. She was always smiling and did her job great.

Flew Dublin to Brisbane. Check in at Dublin was fine. Lounge service in the Etihad lounge was very good and the al a carte meal choices prior to take off were very good. Staff very courteous and discrete. On board service very good. Flight was full food and drink orders were taken prior to take off and served individually after we reached the cruise. All very comfortable. Abu Dhabi airport is extremely busy when the morning wave of flights arrive. Good to see that the new terminal is taking shape in the centre of the airfield but it will be 2017 before it is operational. Still given the limitations and the use of buses to take passengers to and from the aircraft it seems to work okay. Flights from BNE to DUB were full. Very good service on board. Easy transit stop in Singapore and very efficient boarding process. Transit in AUH was easier as it was the second wave of flights at the airport and much quieter. However if you board through terminal 1 be prepared for a bit of chaos! Flight to DUB was good. I think that it was used as a training flight for three food and beverage managers. Can't complain too much as it resulted in good service.

March 26 2015 JFK-AUH flight 102 and Apr 4 2015 AUH-JFK flight 101. To AUH boarding was total chaos. Jet Airways staff were curt and not properly stocked. Had ordered kids meals for my 3 kids but none were given - I had to go up to the galley and ask for them personally. Food was well below my expectations. Returning AUH-JFK was terrible. Check-in took 45 minutes because the agent couldn't print our baggage tags. Boarding and the US ICE Pre- clearance was a breeze and we were among the first to board. My wife a doctor herself 6 months pregnant and traveling with a letter from her physician clearing her for travel suffered the most. Once onboard and in our seats a flight attendant noticed my wife was pregnant and asked for her letter. Flight attendant said that the letter was insufficient (remember that this was the return flight - had already been allowed to fly to AUH and had checked-in at the desk gone through two security checkpoints US Customs and the gate agent) and tried to kick her off the flight. After a ground crew member came to ask about our bags (to remove them from the aircraft) and realizing that they would have to remove 7 passengers and 14 checked bags they allowed us to stay but only after delaying the flight for an hour. Food on the return flight was terrible. Small portions poor selection (didn't give us a menu at all). Considering that the return was a 14 hour flight they should have given us more food during the voyage. At least the rest of the cabin crew was relatively nicer but not overly so. Lavatories were actually kept in decent shape and they gave us plenty of water to drink. Upon arrival at JFK the gate staff was rude pushy and noticeably cranky. Will never fly Etihad again.

Terrible flight experience. I was travelling alone with my 10 month baby. Hardly received any assistance from the staff. In fact the flight attendants were extremely rude and inefficient. The food was awful and service very slow. I had booked my journey allured by the fact that they have a so called "flying nanny" onboard which was totally non-existent. There were hardly any staff attending to our general needs. The experience at Abu Dhabi airport was a nightmare. This was a long journey from Kolkata to Chicago hence had to face a lot of hassle due to the poor service. I will not recommend any mother travelling alone with a baby to fly Etihad.

My wife and I travelled Business Class on a round trip from London Heathrow via Abu Dhabi to Phuket Thailand in March/April 2015. This was the first time we had used Etihad and we were delighted. Although the food on the outgoing trip was not quite as good as the return leg it was still very good. The meal on the Phuket to Abu Dhabi leg of the return journey was the best we have ever had on an airline and the service could not be faulted! The wine was excellent and included a Grand Cru claret. To top the whole experience off the service from the cabin crew was absolutely superb they could not have been more attentive and helpful. We shall certainly be using Etihad again.

Round-trip KWI-AUH-ORD. Great airline and the most comfortable long flight I have had. Why? Here's why. First starting with the ground staff who where very helpful and things got better when I got upgraded to B.class. On board the crew were very nice and attentive to details. Calling you by name is something that made me more comfortable onboard. The seat that turns into a fully flat bed is something I really needed and enjoyed during the long trip plus they had the perfect pillow. The food was good very well presented plus served with a smile. If I have to complain about something I would ask them to reduce the volume for the PA on board and to consider spices other than Indian spices in their food. Other than that things were great.

Flew 3/19/2015 return 3/25/2015 in Y class. I expected to have a good experience wrong. Food seats and service were substandard. J&F seem to be better but I can't justify $1200-1500 US for J. AUH is just a mess and confusing it's possible I would fly them again but doubtful. They would have to be 25-50% below anyone else's price.

First time flyer with Etihad Airways and last time. Flight EY461 Melbourne to Abu Dhabi economy. Can't expect too much but my wife and I feel short changed. Mad rush through Abu Dhabi airport queues all over the place just made our flight to London. Not enough staff in economy class 2 sometimes 3. Too long to get served. Hot refresher towels 2 hours into the flight. Meals too small in plastic trays. All seemed to be an exercise in cost cutting. Staff very indifferent to service and comfort. Return flight EY32 Paris to Abu Dhabi an hour and a half late leaving. Another mad rush to make flight at Abu Dhabi airport and then waited for over an hour in the aircraft before taxiing to take off to return to Melbourne.