Etihad Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1759 reviews
4/10
4 star Skytrax Rating
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2/10

Etihad Airways customer review

(United Kingdom)

Fly regularly to Australia and NZ this was the first time I've flown with Etihad and I'm sad to say it will be last. The flight from UK left on time crew dismissive and rude to a number of passengers asking for water which although offered at intervals was barely 20/30 mls food on board variable some edible and some definitely not. My meal was frozen and they'd run out of meals. Seats hard narrow and very limited leg room I'm only 5'5 and my legs were cramped with seat in front resting on my knees! Toilets on plane were filthy! Abu Dhabi airport terminal diabolical busy disorganised staff struggled to organise passengers all passengers were asked to leave waiting area at departure gate twice before being requested to queue to go through security before boarding again. Compared to other airlines Etihad layovers are long my connection from Sydney was 8 hrs but due to no crew or plane available for final leg of journey. Further delay of 2.5 hrs no information or explanation given and no offers of refreshments while waiting at the gate we had been requested to remain at. Etihad flights appear to be competitively priced in comparison to other airlines flying to Aus and NZ but as the old saying goes 'you get what you pay for' and in this incidence it's so very true. Its a lottery with any airline and all airlines could do with improving economy class. Etihad more than most!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Etihad Airways customer review

(United Kingdom)

LHR-AUH and AUH-BKK. Not very impressed. Sure it is economy but I was expecting at least parity with Emirates (or Qatar) which must be the minimum standard Etihad sets itself by (otherwise what is the point of it). A330-300 on LHR-AUH and 777 on AUH-BKK. Both feeling somewhat tired but the A330-300 was superior as it has a two-four-two configuration. To top it off T3 on AUH was such a big disappointment. I could fly Etihad again if the price is amazingly better than anything else but £50 or £60 less is not worth the transit through AUH or the old looking planes.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Etihad Airways customer review

(Canada)

I flew from Toronto to Abu Dhabi and two weeks later the reverse trip. I'll start by saying that I've flown a lot domestically in Canada and internationally though my two Etihad flights were the longest flights I've ever had. My previous longest flights have been in the six hour range to and from European destinations while my Etihad flights were in the 12 hour range. I'm 6' 3" tall so legroom is always an important consideration. The legroom on Etihad wasn't great but at the same time it wasn't bad either. When the passenger in front of me fully reclined my knees were just touching the seatback on an Air Canada flight several years ago I had to contort because of the lack of legroom on a flight from France to Canada. Regarding inflight entertainment there were enough movies and TV shows to keep me going when I wasn't dozing. I also really enjoyed the food as there was a selection of Indian cuisine throughout and I was never at a loss for drink including wine. On my return flight before we took off we had to return to the gate because of a sick passenger; this delayed things by about an hour and a half causing me to miss a connection in Toronto. Etihad put me up at the Sheraton hotel at the Toronto airport and gave me meal vouchers for the next day. I can say that they were very generous in that respect and they did their best to mitigate an annoying situation.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Etihad Airways customer review

(Germany)

EY401 15 Mar 2015 from Bangkok to Abu Dhabi business class seat 7e and 7f. Lots of crew but even during the welcome drink you sat for a long time with empty glasses in front of you. The middle row was served from flight crew from each side this means you receive service at different times. Hard facts like cabin uniform dishes etc are nice but we missed the personal touch with the service. During the flight it was not possible to rest at all. Flight crew needs more training to provide a more personal service. At Abu Dhabi Airport during boarding at the gate for our flight to Berlin there was a line for business class guests but this was flooded with y-class passengers. No way to get through to feel the privilege of travelling in business class.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Etihad Airways customer review

(Singapore)

This is my first time taking Etihad from Singapore to London. Transit at Abu Dhabi. The boarding of plane went smoothly spacious legroom and seats feel comfortable. Meals were delicious flight departed and arrived on time. I will choose to fly with Etihad again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Etihad Airways customer review

(United Kingdom)

LHR to AUH 27th Feb and return 9th March. Travelled as a couple out on 380 and back on 340. The 380 was superb - enormous and comfortable first class suite excellent cabin service from the chef and other staff and good IFE. Less space on the 340 and service friendly but slow as there were only 8 passengers in total to look after.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Etihad Airways customer review

(United Kingdom)

Manchester-Islamabad-return via Abu Dhabi. Wonderful experience once again. I am single father travelling with two little children aged 9 and 4. Flight nanny on Manchester to Abu Dhabi on 14th February morning flight was extraordinarily good and called my children by their first names. Food choices were very good and all four sectors were fully booked. Chicken option on Abu Dhabi Manchester route was delicious. Our flight out of Abu Dhabi to ISB had to return back to Abu Dhabi due to some technical fault (one hour inflight) but hats off to Etihad for arranging a new aircraft by the time we landed in Abu Dhabi. The new bridge at Abu Dhabi is very convenient. Security was smooth on all sectors. Etihad ground staff at all airports were very friendly and generous. The fare was very reasonable although I booked this flight 5 months in advance. I recommend Etihad to others and will continue to fly with Etihad. Inflight entertainment needs to upgrade but still worth watching.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Etihad Airways customer review

(United Arab Emirates)

Flew from AUH to LAX on March 4th 2015 with wife and kids. None of our overhead reading lights worked and we were told to keep the window shutters down so others wouldn't get "disturbed". Had a difficult time explaining this to my 4 year old who wanted to draw and color. There seemed to be only 2-3 stewards for the entire economy class. We had requested a child's meal for my daughter but apparently the request never made it to the airlines. The baggage claim at LAX is half a carousel for an international flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
4/10

Etihad Airways customer review

(Netherlands)

I flew Etihad 3 times recently all within 3 weeks and the last 2 flights in the last 4 days. From Amsterdam via Abu Dhabi and 4 days later back home. On my flight to Vietnam and on my flight back home I missed my connection both times because of technical problems with the airplane. I had on a 4 day visit to Vietnam 32 hours delay to spend at the airport. Even access to the lounge was not granted because the flight was "economy". No flexibility no help no apologies no feeling at all to make 32 hours waiting just a little more convenient. They just don't care. They have the reputation to be guest friendly but when something goes wrong they treat you as an animal and from that moment they are only extremely unfriendly not willing to help at all.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Etihad Airways customer review

(United Kingdom)

Flight EY11 18 February. This was the fourth leg of a holiday each flight with its own problems Etihad are getting worse every time I fly with them. This left late as almost every flight does now (previously causing a loss of connection) on this particular leg I was the fifth person asked what I wanted from the menu only to be told that out of three choices this was not available. The entertainment gets less and less and the music selection is non existent consisting mainly of a few compilations. Also they are now trying to avoid giving out fast track cards at London. You almost have to have an argument to get one. I used to have a gold card with Qatar and if they offered me one now I would switch back to them.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no