Etihad Airways

✅ Verified Review | To begin this review, it must be noted I am a tall guy, measuring in at 202 cm/6ft 8in and 130 kg. Travelling out, comfort: Travelling from Amsterdam to Sydney, with a short lay over in Abu Dhabi, we were on two A340-500's. The leg room wasn't ideal, but it was doable. Service: The servicing staff was ok. Nothing fancy, but okay. At the end of the flight, they offer vouchers for their air-miles service, and it is clear that the stewards/desses are paid extra if they can sign on new people to the air-miles scheme. It was a little intimidating. Travelling home, comfort: Travelling Sydney to Abu Dhabi, we found ourselves once again on an A380-800. The leg room was appalling. My girlfriend at 173 cm was under pressure from the legroom. But there was simply no way for me to fit in those seats. Add to that, that my seat couldn't extend back, which meant I was stuck between the reclined seat in front of me and my own seat. I could literally see the forehead of the guy in front of me. We were told stories of how the legroom on the A380 is larger than normal. But the legroom on the A340 is better by at least 5 cm. During our flight, my entertainment system broke down, and it took 50 minutes to bring it back online, and no one seemed to understand the problem or offer a solution better than "we have to restart the system - we dont know how long it will take". If this didn't make us feel like cattle, the patronising crew, that seemed almost forced to serve us drinks, did. Etihad clearly caters for the wealthy with their first class videos, that everyone gets to see before takeoff. In the end, Etihad made us feel like cattle, like never before. Lucky for us, Singapore Airlines and Qatar Airways are offering enough competition to challenge Etihad.

✅ Verified Review | Chennai to London via Abu Dhabi with Etihad Airways. Chennai to Abu Dhabi flight was very uncomfortable. Food was served 2 hours from departure. Got very exhausted in this journey. Abu Dhabi to London by A380 was great relief and service by cabin crew was much better. I travel by various airlines and regret to see Etihad Airways not up to expectation of international airlines. We travelled for a meeting next day in London and one of my colleagues baggage did not reach London. It was delivered in Hotel next day .

✅ Verified Review | My daughter and I flew Johannesburg to Manchester via Abu Dhabi and everything about our Etihad experience was excellent. Due to harassment from OR Tambo airport police we checked in very late but were warmly welcomed by Etihad staff. The aircraft was clean and very comfortable, cabin crew were attentive and polite, in-flight food delicious and generous and Abu Dhabi airport provided us with all we required including free internet. Our Abu Dhabi - Manchester flight provided the very same levels. Absolutely no complaints whatsoever.

✅ Verified Review | Muscat to London via Abu Dhabi with Etihad. I always fly with Etihad as I find it hard to fault them. The check-in is easy, the lounge is lovely, the service onboard is wonderful and then arrival procedures are always simple. I always travel in Business Class and love the seats and layout on the A380. I was in seat 16F on this occasion as I was travelling with my Mum, who was is 16E. These seats are perfect for people travelling together as you can push the partition down and chat. But if you are travelling on your own, its just as easy to press a button and put the partition up, so you have privacy. Onboard the IFE is great, the large tv is awesome and the choice is superb. So many movies to watch. I also love the fact that you can eat whenever you want. You do not have to wait for the cabin crew to tell you when to eat. The food onboard was impeccable. I had lentil soup and crusty bread, followed by fillet of beef with fondant potato, followed by cheese and biscuits. All washed down with an amaretti. Perfect. Sleep is easy as well, as the fully flat bed is comfy and I was able to get about 3 hours sleep. The cabin crew are lovely. So smiling and friendly and nothing was too much trouble. Always coming to ask if I needed anything or simply if I was ok. The only fly in the ointment I suppose is luggage handling as for the third time in a row, my cases did not make it on the flight from Abu Dhabi back to Muscat. I was however updated regularly as to where they were and they arrived the next day. Wifi can be a bit sketchy at times. I would say that it doesn't work more often than it does work. Other than these things, I cannot find anything bad to say about them. Perfect from start to finish.

✅ Verified Review | Flew Etihad Airways from Sydney to London via Abu Dhabi. Limousine service is impressive, check in and lounge at Sydney is effective and very well organised. Staff at lounge in Sydney are polite and enthusiastic. Seat is comfortable, although a bit hard. Onboard service is very basic. Felt impersonal, very unprofessional manner from crew. Food was basic and was tasteless. Crew were disinterested, felt like I bother them with asking coffee or tea after meals. Transfer at Abu Dhabi was fast. Lounge was impressive, although food selection could be improved.

✅ Verified Review | Islamabad to Seoul via Abu Dhabi. Layover of 15 hours with no alternate flight available. However, the airline denied the hotel lounge access stating that my Korean route is ineligible for such benefits. However, the staff was unable to provide any written proof of that. A staff at Abu Dhabi transfer desk used unintended sarcasm that I'm wasting their time as I have lots of time to waste (15 hr layover). They should learn some customer service.

✅ Verified Review | Amsterdam to Bangkok return via Abu Dhabi. Opted for Etihad as it had the best price at the time. We were disappointed with the overall experience. I have flown this airline a few years back and the standards have dropped considerably. The seating was uncomfortable, and the entertainment options in the aircraft were nothing much to write home about. The meal was ordinary compared to other airlines. If Etihad wants to be considered as one of the premium airlines as it claims to be, it needs to improve. The staff were rude to our fellow passengers (for no apparent reason) and very inefficient. Not sure whether I would like to fly them again.

✅ Verified Review | Great choice in Business, smooth, on time and nice staff. Not sure I would use Etihad with small children or even on Economy with sometimes long hours to wait at Abu Dhabi aiport which can be stressful with long ways to walk to change from one gate to the other and crowded hallways. Boeing 787 on Duesseldorf to Abu Dhabi flight, a brilliant plane with quiet surrounding in Business. Boeing 777 from Abu Dhabi to Singapore, seemed a bit old. On the way from Kuala Lumpur to Abu Dhabi airplane from an Indian carrier Jet Airways was used, with a poor seating setup.

Etihad Airways with a very good flight from Amsterdam to Abu Dhabi, and good on flights from Sydney to Rome via Abu Dhabi. Last flight very good and comfortable apart from two points. For the last several hours, at least two of the toilets did not have paper towels. For the last scramble for the toilet before landing, not even tissues were available. I mentioned this to one of the male attendants and he looked alarmed, as if he had not known this. Also, my son requested breakfast in plenty of time before landing and it was delivered to him 50 minutes later. This crew were lacking in attention, onboard flight EY 454 on 2 June 2016, arriving Sydney 3 June 2016.

✅ Verified Review | Had a very pleasant flight with Etihad from London Heathrow to Melbourne via Abu Dhabi. The flight attendants were very polite and courteous. We were very happy with the service provided. the only downside was that the quality of the vegetarian meal was not very good. Besides this, no complaints at all about Etihad. Will definitely fly with them again.