Ethiopian Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 400 reviews
5/10
4 star Skytrax Rating
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1/10

Ethiopian Airlines customer review

(South Africa)

Flying on a 737-700 for 5 hours to SA was not a pleasant experience 118 people crammed in an air taxi does not resemble a "Spirit of Africa". The worst is however that you have a captive market as there is no other alternative to Addis Ababa - a pity.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

Ethiopian Airlines customer review

(France)

Paris to Zanzibar with a connection in Addis Abada (Economy). Nights flights both ways. Average experience: flights on time flight attendants quite friendly and helpful lounge at T1 in Addis doesn't really deserve its name but free wifi everywhere T2 is much better but very crowded. Food onboard was average - nothing special. Equipment onboard quite old and should be renovated. Zanzibar-Addis had a stop at Dar El Salam for 1hr the temperature was like being in a sauna. TV screens and the choice of movies very poor.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Ethiopian Airlines customer review

(United States)

We were booked on a flight that never existed flights were up to 1.5 hours earlier than times provided by ET luggage delivered to wrong terminal but nobody would go outside to collect it because it was raining - everything was soaked through. ET and other reps could not say if planes had landed or not at T1 and was laughed at when asked for help. Flight attendants never address people out of their seats kept shaking me awake on overnight flights for food service even after I put my sleep mask on. Honestly when issues are brought to the attention of an ET rep they genuinely don't seem to care. And they really don't care about competition. I will never fly them again.
Cabin FlownBusiness Class
Seat Comfort N/A
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
1/10

Ethiopian Airlines customer review

(China)

Sheba miles redemption Business Class ticket Guangzhou-Bangkok. At the airport told flight was going direct from to Addis to Guangzhou and I would have to travel 4 days later. I explained this was not acceptable - I had a connecting flight from BKK the following day and a hotel booking in BKK. After some time and genuine effort from ground staff was rebooked on China Southern flight the next morning (in business class). Agree with other comments that ET has no place in Star Alliance. Only worth considering if your plans are very flexible.
Cabin FlownBusiness Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
no
5/10

Ethiopian Airlines customer review

(France)

FRA-ADD-MBA return in economy. Mixed experience. FRA-ADD not too bad. Lounge at T1 in ADD barely deserves it name. T2 better but crowded. Bad Internet access. Flight attendants not very friendly. The tapes that fixed some overhead compartments curtains etc on 767 were already faded. All flights pretty much on time.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Ethiopian Airlines customer review

(Hong Kong)

Flew on points from Hong Kong to Bangkok (first leg of their flight to Addis) in business class. The upholstery was threadbare the console in the armrest was broken the footrest fell off when I adjusted it and the video monitor was unwatchable. The plane was half empty so there were plenty of flight attendants but after the meal was served they disappeared. How they obtained Star Alliance status is a mystery.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money N/A
no
2/10

Ethiopian Airlines customer review

(United Kingdom)

London to Addis and internal flight to Dire Dawa. A mixed experience. The London to Addis return flight was ok. It flew near enough on time. The 767's are a little old and tired but no worse than on BA. Not much recline on the seats. The staff were good and the food looked reasonable. The local flight was on a fairly modern Bombadier Q400. Both outbound and return flights were delayed.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Ethiopian Airlines customer review

(Ghana)

I flew from Accra to Addis Ababa and on to Brussels. The food wasn't special but the service was friendly. Overall not bad quality for the price paid. I will fly them again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Ethiopian Airlines customer review

(United Kingdom)

Mombasa-Addis-Heathrow. Like two separate airlines one excellent the other best avoided. MBA-ADD in a 737 offered great seats average snack charming crew. In ADD separate van as promised took J class pax to terminal. Cloud 9 lounge is huge but stuffy and overcrowded. Worst boarding procedure I've experienced all pax at gate before time but staff created chaos. Awful old 767 to London - like stepping back into the 80s. Two seats I tried were broken no proper IFE ancient central TV monitor woken for identical snack as on local Mombasa flight refused it unable to understand FA's English. Crew charming but looked slightly embarrassed by it all.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Ethiopian Airlines customer review

(United States)

DC to Addis return. Also took some domestic flights as well. Inflight entertainment was good and leg room not bad given to my height. Food was edible and we had several meals. Crew members were very nice and quick to answer call lights. Our domestic flights were very good compared to domestic flights in the US. Food was good and price very reasonable. ET needs lots of improvements when it comes to customer service.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes