Emirates

MUC-DXB-JNB - Very good experience. Great A380 and Boeing 777 clean bright and colourful inside good seats. Wonderful entertainment on flights. Great food and drinks. For veggie very good meals (asiatic and lacto-ovo). Nice the idea of the menu printed for each passenger and the stickers to put on seat to remind staff to wake you up if fallen asleep during meals time! A sweet fragrance applied to the cabin before departure pleasant! The service quick and complete. Crew members very helpful smiles in each circumstance and well-instructed. Toilets often cleaned up. We had a great sleep with the little lights on the top of the cabin and awoke with soft orange pink lights in the early morning.

EK503 Bombay to Dubai newest 777ER300. Left around 15 minutes late but arrived on time. The newest 777ER300 had the ultra-modern ICE (Information Communication Entertainment) System with touch-enabled extra-wide screens. Remotes were looking like Ipads. State-of-the art InFlight Entertainment system. The aircraft was new and looked very clean. Everything was in perfect order. There were star like mini-lights on the passenger walkway ceiling which gave a calm effect. Ground crew were very helpful and answered all queries. The Cabin Crew were extremely helpful friendly and responded to all requests very quickly. Unlike other airlines Emirates has very comfortable seats with plenty of leg space in Economy. The Business and First class portrayed infinite luxury never seen before in any other airline. The food was very appetizing. The food is selected according to the flight route which means that the food is selected according to the cuisine of the departure and arrival cities. I had the Chicken Biryani and it was the tastiest Chicken Biryani I have had so far!

DXB to JFK On A380 Business Class. Special check in counters for business class and the lounge had nice food choices. Spectacular service inflight with excellent food choice and wines. FA very attentive and very comfortable seat the best airline so far.

EK20 MAN-DXB overnight on 25-26 April (B777-300ER) connecting with EK863 DXB-MCT on 26 April (A330-200). The chauffeur service arrived promptly at my home and as always was immaculately turned out. Our drive to Manchester was made tedious by heavy Friday traffic but the driver handled everything calmly and with good humour. At the terminal I was checked in swiftly and 20 minutes later was in the Emirates lounge (this included time spent picking up some last-minute purchases). Boarding was on time and the flight left slightly early. After watching a film and enjoying supper I got 4 hours solid sleep waking up about 50 minutes out of Dubai. We landed a few minutes early and it took only 20 minutes including the security check to get to the gate for my connecting flight despite this leaving from Concourse C and the arrival having parked right at the end of Concourse B. The flight to Muscat had particularly personable cabin crew; we were on time and for a change I even had a light breakfast on this 40-minute hop rather than falling asleep! In all a perfect trip: no fuss no worries. I make this journey every 5 weeks and this was the kind of faultless seamless performance that sets Emirates apart and makes my regular 'commute' to Muscat much more than merely tolerable.

I flew KHI-DXB-JNB and return same route. This time I flew London Gatwick-DXB-ISB. The aircraft's were new and tidy. But the toilet had a broken handwash and it was not that clean. I was not provided with headphones and had to ask for them. Staff were not attentive and seemed in a rush. Secondly I asked for water the cabin crew came after such a very long time. The food was good but the service was not enough good.

EK404 Dubai to Singapore 777ER300 14 April 2014. Left around 30 minutes late but arrived on time into Singapore. Cabin crew excellent meal was excellent with the crew constantly wandering around the plane handing out drinks and snacks. In flight entertainment was excellent. The trip was just on 8 hours long during the day but thanks to the service and IFE the time flew by.

NCL-DXB-DAC-DXB-NCL. Departed from NCL on newest 777-300ER with newest ICE system flight very full but experience was overall pleasant. Catering from NCL is generally always good there was nothing to complain about and staff were efficient and generally good if not over-friendly. Flight from DXB-DAC was on time and again very full on older 777-200 with older ICE system. Cabin Crew on this sector were excellent however and even checked in on my mother who had been upgraded to Business Class for us. Toilets in ridiculous state given 4 hour flight but again due to clientele rather than crews fault. Return was on Christmas Eve and surprisingly busy flight from DAC-DXB. Return flight is always over-timed by an hour - meant we didn't get on to the plane until an hour after arriving at the gate. Flight was on newer 777-200ER with newest ICE system. Cabin service was efficient and brusque if not necessarily very friendly and inflight catering was ok. Arrival into Dubai was early and the airport was very quiet - we had a wait of more than 4 hours for connection to NCL - so collected our complimentary food vouchers from transfer desk. DXB-NCL unusually on 3 class 777-300ER with newest ICE system. Cabin Crew were unusually mostly British due to a lot returning home for Christmas break. Catering was disappointing with choice particularly breakfast offering but otherwise pleasant. Arrival into NCL was late and held on tarmac for rather unusual amount of time before being parked at remote stand and bussed to terminal. Baggage out promptly. Would use again based on this experience - the sector DAC is never an easy one and on the whole Emirates made the experience rather more tolerable than it can be and the price was incredible value for money especially long-haul from a regional UK destination.

EK355 Singapore to Dubai A380 10 April 2014. We had aisle seats the service was excellent with an excellent meal. Inflight entertainment was extremely good with a vast selection to choose from during the 8 hour flight. Flight left a little late but arrived on time into Dubai at 0.55. Cabin crew very attentive and provided great service to those of us in cattle class throughout the flight.

BHX-DXB-KUL. Probably the worst long haul flights I have had. Emirates seems to have deteriorated considerably since my last trip in 2010. Outbound flight was spoilt by passengers who wandering about the cabin visiting friends/relatives at all hours of the night and were not controlled by the cabin crew even when seat belt signs were lit. Although things were better on the return legs staff seemed generally disinterested and demoralised. Food service was very slow (over an hour to serve breakfast). Drinks were served after the meal rather than before. Altogether a very disappointing experience.

24 Jan 2014 EK412 Dubai - Sydney. I am well travelled and have experienced many airlines but this was the worst in terms of staff inexperience and rudeness. The service was appalling with a young rude and inexperienced cabin crew. I had to ask to have my food tray removed on two occasions. I had to ask for coffee and when it arrived without apology it was cold. There was no help with overhead storage. They need to take notice of customer complaints.