Emirates

Flew Emirates for the 4th time and the in-flight experience keeps on getting better and better! After flying thrice on-board Emirates between the KHI-DXB sector in the past my recent trip with the same airline consisted of two sectors: KHI-DXB-IST (EK601 & EK123) and IST-DXB-KHI (EK 122 & EK600). Aircraft's were their B777-300(ER) which I love although some people might find the 3-4-3 configuration to be a little cramped. The B777-300(ER) aircraft's operated on the two flights during my inbound journey (A6-ENO and A6-ENI) were some of the latest in the fleet and their seats were equipped with the all new ICE Digital Screen which consists of a 12" IFE Touchscreen and a touch-enabled remote control. Food and beverages were great with sufficient meals and a good variety of drinks. Staff service was good as well. Overall it was an excellent journey.

SYD-DXB-DUB. DUB-DXB. I have mixed feelings about Emirates. I was very impressed with the efficiency of meal service and taking up the trays when finished (some airlines leave you waiting for ages). On the other hand on the Sydney to Dubai leg the crew were very straight faced and wouldn't crack a smile. It was as if they had a timetable of stuff to do and any other communication was an inconvenience to them. A cabin crew member was very rude pushing by me as I was waiting for the bathroom and she did not excuse herself. I asked for a second wine when all meals and clean up etc. had eased off and was left 40 minutes waiting and had to search out the guy I asked. From Dubai to Dublin was the same experience minus the wine. Food was awful - stale rock hard croissant was included in the breakfast. On the way back I had trouble with my travel agent booking and the ground staff in Dublin were very kind and helpful. The Dublin to Dubai leg was very enjoyable - crew seemed happy and engaged with passengers and food was slightly better that my trip from Sydney to Dublin. I would recommend plunger coffee - Emirates serve instant. Each plane was very comfortable. I could stretch out - I am 5'7' and my partner is 6ft and a large build. We were very impressed with the comfort on both the a380 and the 777. Entertainment was my lifesaver.

I have flown with Emirates on and off for the last 10 years and have enjoyed great service over the years and seen a lot of improvements. My most recent flight was LGW to DXB on the A380. This plane is great and the bar / lounge is a must not just a gimmick as seen on other airlines. My only negative is that the meal service has been steadily declining over the years. First the 'As You like It' menu disappears and now it seems that to obtain a glass of wine with your meal you have to wait until you have nearly finished for the wine to appear. Its the little touches that make flying Emirates a pleasure but they need to be maintained otherwise Qatar and Etihad with their dine on demand will gain more business.

BKK-DXB-HAM. BKK-DXB Morning Flight EK375 - long check-in queue but check-in staff at Bangkok were friendly. Delayed 30 mins due to waiting for all passengers to finish boarding. A380 full but still roomy in Y (great aircraft) no highlight - same experience as inbound flight in May - very slow service. As the lunch tray arrived to my row it was cold - quality and quantity under 4 stars airline standard. DXB-HAM on EK 61 (B777-300ER) flight full/ no more to say about the feeling of 3-4-3 seating. On this flight the crew was very rude inexperienced and the poorest inflight-service I have received on EK - very chaotic no system. Crews forgot which seat rows they have already served drinks to and which rows they had not. After meals passengers sitting in seats A to E were served drinks tea or coffee twice while the left hand side passengers (F to K) did not get any. Hours later crews noted this mistake during the collecting of meal trays as the coffee cups were unused and it was too late to serve as we were on landing process and no apology came.

ABJ-DXB-SIN June 22nd-23rd. Good experience overall. Emirates staff improved its service since our previous flights one year ago. On board service is good beverages offered very regularly including on night flights. Food and snacks are excellent. IFE was excellent on the Dubai-Singapore leg but quite average on the Abidjan-Dubai one. Both legs were on B777 and the 3-4-3 seat configuration is quite uncomfortable especially for a 2 times 8 hours journey. But the main setback remains the transfer at Dubai with this incredible and uncomfortable 20 min bus drive from the plane to terminal 3 a bit problematic if you have a short time connection and have to queue to security check and walk across those long corridor to reach your departing gate something Emirates whose traffic is mostly longhaul transited through this Airport should fix.

Flew on a round trip from Jakarta to Newcastle via Dubai. Once again I was not disappointed flying Emirates. The cabin crew are attentive and have an excellent attitude. The food and entertainment system are the best in the business. Previously queues at Dubai airport security checkpoint for transit passengers could be a nightmare but this has improved drastically with the introduction of a 'snake' queuing system. I was through security in less than 10 minutes while in transit. The only things that could be improved by Emirates are: 1) It could remove the 10-abreast seating arrangement in Economy class on its 777 fleet and switch to a standard 9-abreast arrangement as seats are currently too narrow. 2) A snackbox on the galley similar to that of the British Airways 'tuckbox' would be a useful addition. Nevertheless Emirates will always remain one of my first choice airlines based on my experiences with them so far.

We arrived in London Gatwick for our 13.35 flight to Dubai to be told that the flight was delayed 6 hours and would not take off until 19.00 so we asked to move/change our connecting flight from Dubai (knowing that we would have missed it for sure) but were told multiple times that it could not be done in the UK but it would have been done quickly in Dubai airport transfer desk. When we arrived in Dubai airport all the serious problems started as we went to the infamous transfer desk and found more than a 1000 people crowded into a small space with no proper queue. Only 2 Emirates staff were available. We stood queuing for about 6/7 hours with no refreshments and in a very warm environment. Communication was very poor and we had no idea how long the wait would be. At around 12/12.30 so after nearly 6/7 hours (standing queuing sweating with no water or possibility to go to the toilet) we were finally moved onto another flight leaving at 23.00 (further 11 hours wait) we were handed out only 1 food voucher each even if we had to wait 18 hours inside Dubai airport and although we waited so long Emirates were unable to offer us a hotel room or even a lounge. The food vouchers were used for breakfast but when we went back to ask for more vouchers for lunch/dinner we were told that they were all finish so We had to pay for our own lunch and dinner. Worst customer service ever lack of communication lack of organization and lack of care for customers. Definitely would not recommend also Airline refuses to compensate blaming natural causes when they had more than a day to prepare for all the delayed planes to arrive and the fog was only the day before for 2/3 hours.

Flew EK385 - A380 BKK to DXB and EK27 - 777-300er DXB to GLA on 5th July. Flew in Economy on both legs and have to say that I was very impressed by the cabin crew who were extremely helpful and friendly on both flights and did an outstanding professional job in looking after me. Food was adequate and very tasty. Planes very modern clean and safety was paramount and the pilots were very exceptional on both flights informing everyone of the route turbulence etc. ICE was very good with plenty up to date movies to keep everyone entertained. I was lucky to be given 3 seats to myself on EK27 even though the flight was fully booked. Both flights were on time and arrived early at both destinations. I really enjoyed my flights and cannot find any faults or complaints.

Flew from Dubai to Delhi on 26th June 2014 and back to Dubai on 6th July2014. The aircraft was a Boeing 777-300 in both the cases. The aircraft was neat and clean but was a bit cramped. The staff isn't that courteous though. The IFE system seemed very old. Overall it was a good experience.

Flew BCN-DXB on 23/06 in an A380. Comfortable roomy. Excellent IFE although I didn't avail myself of the myriad of choices - too many violent films. I found that the controls are not all that user friendly (flying to/from Europe). Pleasant staff. Food was fine. Arrived Dubai 00.50 am (24/06) and we had 70 minutes to transfer to our connecting flight. When I requested a priority transfer whilst checking in at Barcelona the staff member was disinterested and unhelpful. It took a lot of fast walking and anxiety but we made our 02.05 am connection DXB- ADL. The Boeing 777 made me realise what cattle class is. Cramped and the seats are appallingly uncomfortable. For the 12hr journey we were served breakfast and lunch hot pizza snacks were handed out only to awake passengers. Chocolate bars and fruit were readily available. Very pleasant staff. The toilets were kept pristine on both legs - very impressed. Aisles in the Boeing are very narrow so that when one is walking for exercise or to the toilet one is constantly bumping other passengers. In our hurry to get our connecting DXB-ADL flight my husband left our camera in the seat pocket of the A38! We spoke to the site manager on our arrival in Adelaide (24/06) and gave him the necessary details. The next day (25/06) I received a call from the Emirates office in Adelaide Airport to say that the camera had been located and that it would arrive on the DXB-ADL flight on Thursday night. So professional so helpful.