Emirates

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2073 reviews
6/10
4 star Skytrax Rating
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7/10

Emirates customer review

(Hong Kong)

LHR-HKG via DXB. The seat pitch was surprisingly generous aboard the A380 EK006 from Heathrow to Dubai. The ICE entertainment was superb the staff were friendly and the catering was above average. What I disliked the most was the boarding 'process' they had to make it sound 'so grand'. I sat at the front and by the time I boarded and requested for eyeshades they were gone already. Also it is very hard to hear what the guy was saying as there were a battle of voices between our flight and the Qantas flight at the next gate. The queues for transfer were very long in Dubai but it was pretty inefficient. However it takes 40 minutes to get from the first gate to the second although at a leisurely pace. The second flight from DXB-HKG was far more horrible. We had to endure the horrendous 3-4-3 configuration. The ICE entertainment on the 777-300 was not as modern as the A380 thus the person behind me had to press the screen with tremendous force every time to get his TV working. The screens were also far smaller and much harder to operate. But in terms of service it was really average. In conclusion the first flight was close to being perfect and the second flight slightly disappointing.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Emirates customer review

(United Kingdom)

We flew 4 times with Emirates LGW-DXB-IKA IKA-DXB-LGW. We flew there and back from DXB on a B777-300er it was very quiet. Entertainment was very good with the latest movies. But the flight to IKA from DXB was a let down the entertainment had 20 channels. The food was very nice. I would fly Emirates again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Emirates customer review

(Austria)

I flew from Dubai to Perth (return) in Dec 2013. I am very impressed with their quality of customer service and hospitality. This 11 hour flight felt much shorter as I was very comfortable relaxed and entertained by the ICE system. It was also very comfortable to sleep in the very wide seats. USB and mains power supply is provided for charging devices. The highlights of these flights were certainly the crew and the catering which was of a very high quality served to you with steel cutlery. Even economy passengers receive luxuries normally expected for business and first passengers. The crew spoke very many languages and were very approachable. Emirates certainly deserve number 1 airline for the years to come and I wish to fly with them to Australia again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Emirates customer review

(Singapore)

Flew from Brisbane to Auckland in business class on an A380. The business class is located on the top deck of the flight. Two sections with 1-2-1 configuration which enables aisle access for all passengers. The single seats on both sides are not aligned with the center seats thus giving you some privacy. The crew warmly greeted and guided us to our seats as we entered the flight. The stewardess introduced herself and told me that she has been assigned to look after for the day's flight and offered the breakfast menu and a pre-take off drink. Each seat had its own selection of drinks that includes a fruit juice two fizzy drink cans still and sparkling water. My wife decided to sleep through the breakfast service but the attendant was concerned and asked if she is feeling ok. The breakfast included fresh fruits freshly squeezed juices toasted muesli and yoghurt. The hot selection served omelettes and sausages or classic French toasts. I went for French toasts with maple syrup and berries. Food was warm and tasty. I ended of my meal with a cappuccino which had Emirates logo dusted on the foam. Nice touch The in-flight entertainment was great with wide variety of movies and dramas. The noise cancelling headphones were good too. The only downside of the center business class seats are leg space. It feels cramped with the leg room extending below the seat in front you.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Emirates customer review

(Germany)

CMB-SIN in late December. Flight boarded late although had arrived on time from DXB with no explanation and a call 40 mins before anything happened. Relatively comfortable seating on a 777 - the two of us had one of the only rows with only two seats at the very back. Great inflight entertainment but let down by lousy service. They seemed disorganised at best and the meal and drinks took 2.5 hours to arrive. Quality of food not good but given plenty of actually drinkable wine with a smile and apologies. Great arrival experience in SIN - we were out 20 mins after touch-down.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Emirates customer review

(South Africa)

Cape Town to Bangkok-departed on time excellent IFE good quality food and drink. Airline staff seemed a bit scarce! But we're mostly engaging and friendly. Transit through Dubai is not a pleasure the airport is one of the most unsettling places to visit. Pity the airline and the airport are so different.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Emirates customer review

(United Kingdom)

Flew 6 flights recently in business with Emirates. All on 777 and A380. All flights on time Glasgow to Dubai then to Bangkok to Sydney Melbourne to Singapore then to Dubai and back to Glasgow. Every car arrived on time check in a breeze as was passport control with special pass. Made travelling a pleasure. All personnel were fantastic kind and attentive. Food great as was wine and in every detail Emirates are way beyond the competition. Have read some other reviews which are rather negative. Since we flew so many times I fail to understand the problem. Compared to recent BA experience to New York Emirates are on another level.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Emirates customer review

(Japan)

The fleets are new comfy. Flew Narita-Dubai-Munich and Rome-Narita. Always wanted to try A380. The FA's were awful. On one flight the table was dirty. I took 4 flights in total and every time I experienced something horrible. Firstly they didn't give me the bread and I had to ask 2 times for it next I had to wait over 15 mins to receive my main dish. I asked for water that I didn't receive. This is the worst airline service I have experienced so far.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Emirates customer review

(Slovenia)

MUC-MCT via DXB and return. Travelled with my wife and 1.5yr old son. The whole middle front row (4 seats) was just for us. Very comfortable seats pleasant and very helpful flight attendants. A lot of small gifts for the baby and an excellent inflight entertainment. Would definitely fly with them again!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Emirates customer review

(United Kingdom)

Flew from Durban to London Gatwick via Dubai. The first leg of the flight was awful - seat backrest was broken staff could not fix it so they moved us to two different seats which were even worse with a solid lump at the base of the backrests that made it impossible to get comfortable in any position on this long flight. The second leg was great in a two-week old aircraft where we could finally sit in comfort. Unfortunately the Durban-Dubai experience has put me off Emirates.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no