Emirates

Flight EK148 AMS-DXB on 7/2/2015 in business class. Boarding in AMS was a joke. The economy class pax blocked the way to the gate exit to the aircraft. The ground staff did nothing here when boarding for the first and business class passengers began. Chaos was the word that came to my mind. About 20 minutes delay on departure. Food was of poor quality. The inflight service no better than any other 4-star airline. The seats are acceptable and provide ample space. We were transported by bus to the terminal upon arrival in Dubai. This took about 20 minutes. Another 20 minutes walk to the to the train for transport to the next terminal and another 15 minutes to get to the lounge. What happened to their so-called famous A380 terminal where all A380 aircraft can be handeld. Lounge was OK. Flight EK384 DXB-BKK on 8/2/2015 in business class. No exciting flight. What you can expected for the price you paid for business class. Food was mediocre. FA were friendly and gave good service. Flight EK385 BKK-DXB on 19/2/2015. Again an uneventful flight with food less than mediocre. FA's acceptable. Flight EK147 DXB-AMS. The best of the four legs. FA omnipresent and very friendly. Food was good. The waiting times when changing flights in Dubai made traveling quite tiring. I think it will remain at this one experience with Emirates when travelling to South East Asia.

A380 London Heathrow to Dubai 777-300 Dubai to Dhaka. A380 leg was comfortable food OK crew efficient. 777-300 Dubai to Dhaka - plane full cabin crew unenthusiastic - had to wait over 90 mins for food and a drink a drink should at least be served earlier if the wait for service is so long. Return leg Dhaka to Dubai 777-300ER plane again full. Cabin crew better and more organised but food was extremely disappointing-so called breakfast was a sloppy curry alternative was fish. Seats on 777 are cramped and narrow. Dubai to London Heathrow A380-nice new plane seats more comfortable and cabin crew pleasant organised and efficient. Cabin crews seem very variable too many need to learn to smile.

Flew EK 408: KUL to MEL on B777. Service was excellent! Welcomed with hot towel. Food was great. Staff was efficient. Flight entertainment was absolutely excellent. IFE screen was wide and large. The ICE widescreen was just great. Passengers was given access to front and bottom camera allowing those who sit on aisle sit to see what happens outside the plane. Powerpoint and USB port was available and I could charge my mobile phone! Plenty of films/TV show in multiple languages. Cabin was clean and the mood based lightning was synched to the skylight outside the plane. Staff were efficient and helpful.

My husband and have just returned from our holiday to Sri-Lanka and Dubai. We used Emirates on all four flights. We were very happy with Emirates except for our return flight home from Dubai. The service was not what we had previously experienced with the airline. We were some while into our flight when our first meal arrived clearly there was some delay with this meal as our next meal arrived within approximately an hour. It all seemed a little chaotic. We appreciate that the cabin crew worked hard and were very busy throughout the flight however during the other three flights in a two week period the service was excellent. We have flown with Emirates before and have received very good service so we're disappointed.

Rating : 5/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended

Flew Manchester-Dubai-Singapore and returned three weeks later. Going out OK but remember much longer journey than with other airlines you also have to change planes. Service in past has made this acceptable not any more will I be doing it. Earphones were not working so entertainment not good going out on one half of outward journey. Return journey was a nightmare. Plane full and a seat in front that came so far back I had trouble opening my tray. The guy in front watched movies all the way but was not concerned that I had no room. Monitor did not work for three hours so they reset it three times before it worked. Seatbelt was falling apart. Toilet had no water in sink after putting soap on hands. Water dispenser also was not working. Second meal before landing not served. I was already unhappy from first leg. Second flight was from the other side of the airport a good thirty minutes dash never had such a distance on such a tiring journey. Dubai to Manchester now another eight hours if you are lucky. Problems with a forty ton machine being loaded in cargo hold falls off pallets and jams luggage hold. We sit in our seats for two hours waiting to take off. We eventually do set off. Leave aircraft and immediately complain on website. No answer as yet. I have travelled with Emirates over the years many times I will not be doing so again service is no longer there.

Flew from Birmingham UK to Dubai on 27th January and did not enjoy the experience. Cabin crew were terrible. Half the plane received a hot towel before takeoff and then the crew could not be bothered with the rest of us and abandoned it. Dinner service was dreadful. The rows behind us received their food about an hour before we did but then they had to sit with their food trays for about another 2 hours before being cleared away. It was 3 hours in before we received our first drink. Finally the menu said we would get a hot drink and sweet treat before landing - nothing given. The crew were so slow it was unbelievable. Flew back from Singapore yesterday via Dubai and could not believe this was the same airline. Yes we all got given hot towels and again before landing. Very prompt with food and drinks and was a pleasure to fly with them this time.

Business class on EK 418 BKK-SYD. The flight itself on a 777 was good and my wife and I managed to get a decent rest on the angled seats. Had a very enthusiastic crew serving us with a smile. Dinner was well presented. We missed breakfast as we were asleep. Departure and arrival on time. Aircraft equipped with older ICE but not a problem on this medium haul night flight. Main negatives at check-in and upon arrival. I was very surprised that our reserved seats (9 K and J) were no longer assigned to us even though booked more than 6 months in advance. I am platinum with QF (code share on this flight) so got a bit upset as the check-in staff at the first class check- in in BKK tried to put us in to the middle row of three with one aisle and one middle seat. After rejecting this seat change lady suddenly "found" seats 10 K and J for us. Could not work out why our initially reserved seats were no longer available (managed to look at the boarding passes of both passengers sitting in 9 K & J and they had no status with EK or QF). Second negative aspect of the trip during luggage collection at SYD. Even though our 2 suitcases were both properly labeled with "First" labels and we checked-in at BKK 2.5 hours prior to departure our suitcases appeared as one of the last items on the belt in Sydney. As I said to my wife first economy passengers of our flight were already checking in to their hotels in Sydney while we were still waiting for our baggage. An overall great flight but check-in at BKK and luggage return in SYD needs to be improved. Also not impressed with the EK Lounge in BKK. Looks new and cozy with good food and drink on offer but the chairs are very uncomfortable.

HAM-DXB-NBO and return. HAM-DXB on the B777 very modern aircraft good seats. DXB-NBO on the A330 return B777 slightly older but good compared to several other airlines. Seats are good on all aircraft's plenty of legroom. Inflight entertainment probably one of the best in the world there is a big variety of Music Movies tv series games etc on a big touchscreen. Food is good (both quality and quantity) and I really like Dubai airport even though it is rather large. All flights on time. Really nothing to complain about great value for money!

QF 8043 from Dubai to Frankfurt on 5 Feb 2015. Have just flown Dubai - Frankfurt economy. Staff were less than enthusiastic food very unappetising plane rattled in an un-nerving way. Hoping the return flights to Sydney will be better!