Emirates

A380 London Heathrow to Dubai 777-300 Dubai to Dhaka. A380 leg was comfortable food OK crew efficient. 777-300 Dubai to Dhaka - plane full cabin crew unenthusiastic - had to wait over 90 mins for food and a drink a drink should at least be served earlier if the wait for service is so long. Return leg Dhaka to Dubai 777-300ER plane again full. Cabin crew better and more organised but food was extremely disappointing-so called breakfast was a sloppy curry alternative was fish. Seats on 777 are cramped and narrow. Dubai to London Heathrow A380-nice new plane seats more comfortable and cabin crew pleasant organised and efficient. Cabin crews seem very variable too many need to learn to smile.

QF 8043 from Dubai to Frankfurt on 5 Feb 2015. Have just flown Dubai - Frankfurt economy. Staff were less than enthusiastic food very unappetising plane rattled in an un-nerving way. Hoping the return flights to Sydney will be better!

HAM-DXB-NBO and return. HAM-DXB on the B777 very modern aircraft good seats. DXB-NBO on the A330 return B777 slightly older but good compared to several other airlines. Seats are good on all aircraft's plenty of legroom. Inflight entertainment probably one of the best in the world there is a big variety of Music Movies tv series games etc on a big touchscreen. Food is good (both quality and quantity) and I really like Dubai airport even though it is rather large. All flights on time. Really nothing to complain about great value for money!

Rating : 5/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended

My husband and have just returned from our holiday to Sri-Lanka and Dubai. We used Emirates on all four flights. We were very happy with Emirates except for our return flight home from Dubai. The service was not what we had previously experienced with the airline. We were some while into our flight when our first meal arrived clearly there was some delay with this meal as our next meal arrived within approximately an hour. It all seemed a little chaotic. We appreciate that the cabin crew worked hard and were very busy throughout the flight however during the other three flights in a two week period the service was excellent. We have flown with Emirates before and have received very good service so we're disappointed.

Flew Manchester-Dubai-Singapore and returned three weeks later. Going out OK but remember much longer journey than with other airlines you also have to change planes. Service in past has made this acceptable not any more will I be doing it. Earphones were not working so entertainment not good going out on one half of outward journey. Return journey was a nightmare. Plane full and a seat in front that came so far back I had trouble opening my tray. The guy in front watched movies all the way but was not concerned that I had no room. Monitor did not work for three hours so they reset it three times before it worked. Seatbelt was falling apart. Toilet had no water in sink after putting soap on hands. Water dispenser also was not working. Second meal before landing not served. I was already unhappy from first leg. Second flight was from the other side of the airport a good thirty minutes dash never had such a distance on such a tiring journey. Dubai to Manchester now another eight hours if you are lucky. Problems with a forty ton machine being loaded in cargo hold falls off pallets and jams luggage hold. We sit in our seats for two hours waiting to take off. We eventually do set off. Leave aircraft and immediately complain on website. No answer as yet. I have travelled with Emirates over the years many times I will not be doing so again service is no longer there.

Flew from Birmingham UK to Dubai on 27th January and did not enjoy the experience. Cabin crew were terrible. Half the plane received a hot towel before takeoff and then the crew could not be bothered with the rest of us and abandoned it. Dinner service was dreadful. The rows behind us received their food about an hour before we did but then they had to sit with their food trays for about another 2 hours before being cleared away. It was 3 hours in before we received our first drink. Finally the menu said we would get a hot drink and sweet treat before landing - nothing given. The crew were so slow it was unbelievable. Flew back from Singapore yesterday via Dubai and could not believe this was the same airline. Yes we all got given hot towels and again before landing. Very prompt with food and drinks and was a pleasure to fly with them this time.

Business class on EK 418 BKK-SYD. The flight itself on a 777 was good and my wife and I managed to get a decent rest on the angled seats. Had a very enthusiastic crew serving us with a smile. Dinner was well presented. We missed breakfast as we were asleep. Departure and arrival on time. Aircraft equipped with older ICE but not a problem on this medium haul night flight. Main negatives at check-in and upon arrival. I was very surprised that our reserved seats (9 K and J) were no longer assigned to us even though booked more than 6 months in advance. I am platinum with QF (code share on this flight) so got a bit upset as the check-in staff at the first class check- in in BKK tried to put us in to the middle row of three with one aisle and one middle seat. After rejecting this seat change lady suddenly "found" seats 10 K and J for us. Could not work out why our initially reserved seats were no longer available (managed to look at the boarding passes of both passengers sitting in 9 K & J and they had no status with EK or QF). Second negative aspect of the trip during luggage collection at SYD. Even though our 2 suitcases were both properly labeled with "First" labels and we checked-in at BKK 2.5 hours prior to departure our suitcases appeared as one of the last items on the belt in Sydney. As I said to my wife first economy passengers of our flight were already checking in to their hotels in Sydney while we were still waiting for our baggage. An overall great flight but check-in at BKK and luggage return in SYD needs to be improved. Also not impressed with the EK Lounge in BKK. Looks new and cozy with good food and drink on offer but the chairs are very uncomfortable.

I flew SIN-DXB-BHX after spending New Year in Singapore. I cannot believe that the standards have gone down so badly. I have been flying EK since 2006. Transit in Dubai - Dubai airport can be a huge one and boast of passenger numbers but the reality is that it is finding hard to cater to the growth. Terminal 3 is supposed to be exclusive for EK but why no aerobridges provided. My flight departed SIN at 01.20 landed at around 05.00 in DXB. EK parked their B777-300ER somewhere at the far end of the airport and we were made to climb down the staircase at that time. We were packed in a bus and sent to the terminal which took some 15 to 20 min. I entered the terminal at around 5.45am and walked down for security check. Finally at around 6.30am I reached my gate B30. After the boarding pass check guess what we are asked to board a bus again for a 15 min ride to the far end of the airport where they have parked their B777-300ER again. There was no proper organised zonal boarding as everyone just boarded the flight through the rear door and had to queue a lot before taking the seats inside the flight. Inflight Service - The inflight service was awful. The standards have down in this area since 2010. Their food portions have gone down I always felt hungry after the meal! Cabin crew don't want to move from their seats at all! If you want something it is always better to go to the galley rather than wait for anyone.

LHR-DXB-BKK-DXB-LHR. Four flights in a A380s in a week. Service was slick and professional but there were signs of cost-cutting. Some of the meals were excellent and other mediocre. Boarding the flights was a relatively anarchic process. There were two specific problems that were drawn to my attention by the cabin crew. The first is that many of the business passengers had apparently been upgraded from economy because Emirates had overbooked the flight. This meant that the cabin crew upstairs were working extremely hard and were perhaps not quite as happy as they normally are. The second was the build quality of the A380. For instance two of the four bathroom doors at the rear of business were faulty on a relatively new aircraft (A6-EEN) and according to the cabin crew there were quite a few other similar issues. This is of course not necessarily the fault of Emirates but quite a lot of passengers seem irritated when the light failed to come on it one of the bathrooms and the door failed to shut in another. It never ceases to amaze me that having been building bathrooms in aircraft for many decades manufacturers still haven't managed to work out how to design cup dispensers that allow you to take one cup at a time or tissue dispensers the release a single tissue rather than a handful. That said the cabin crew were assiduous on all of the flights in keeping the bathrooms clean. The flatbed seat was extremely comfortable especially with a mattress although sitting towards the rear of the aircraft meant that there was a constant matter of closing doors from the galley. The OnAir Internet works fine for the LHR-DXB leg and enables you to download your emails (assuming no large attachments) for free because it starts charging at 10MB and even then is not overpriced. However on the return leg it did not appear to work at all. GSM also worked at the cabin crew reminded passengers to keep their phones on silent to avoid disturbing people.