Emirates

Departure from Singapore was on time. Good service by the crew very attentive. Loved the hot towels and the welcome drinks. Food was delicious but very small portions. Seats are very cramped 3x4x3 in a Boeing 777-300er. I asked for an eye shade and a mask and the flight attendant got it straight away, and spoke to me in Lebanese that I loved. I'd definitely fly with them again. Wish Emirates had a service out of Sydney with a stop in Singapore to connect EK 349.

We arrived at Gatwick at about 10.30am for a 2.25 pm flight to Brisbane via Dubai and we were told there were no flights till 5 pm or tomorrow. We could board the 2.15 pm flight to Dubai. We were told to go to the National Express (bus) counter and get a bus to Heathrow. The bus arrived about 40 minutes later and we arrived at Heathrow at 1pm at the central bus station. It seemed to be about 1 mile walk to the Emirates check in. No trolleys were allowed on the walk : there were several trolley barriers during the walk. When we arrived at the Emirates check in we were not in their system. Emirates at Gatwick had forgotten to re ticket us. We had to go to the Emirates counter to get ticketed and then back to check in. We were then the last people to be seated and we could not sit together. When I boarded I was seated next to an enormous man who sat with his legs apart and his arms spread out invading my seat space. My economy Emirates ticket was AUD $2800 which is very expensive. I'd traveled to France in May 2015 and my ticket was AUD $1700. We only got seating to Dubai and our boarding pass from Dubai to Brisbane was marked as standby even though we were picking up our original flight from Dubai to Brisbane. We had to get seating in Dubai and again we were not able to sit together. Again I was seated next to a very large man. I will never travel with Emirates again. I've flown every year to the UK since 1984 and sometimes twice a year. That was the worst experience I've ever had.

San Francisco to Dubai with Emirates. Exceptional inflight service and clean and fresh cabin. Luggage was not a problem and neither the crew at all. We arrived on time in DXB. The food was outstanding, entertainment was sub par. Bathrooms were kinda wet but manageable. Seat comfort was nice.

The first leg of my flight Amsterdam to Dubai was excellent. I can't say the same about the Dubai to Sydney flight. Nearly for two hours after departure (that was late - at 12:45) there was nothing served but the forms that was needed only at the Sydney airport. No water, no refreshment, nothing at all. Most of the passengers were transferring, being after another flight, tired, hungry and thirsty. Many children were on the flight too. Everybody just wanted to have some meal, something to drink as soon as possible and then sleep. But we had to wait for a long time for it to happen. Even when eventually the crew started serving it was very slow and unprofessional. They accidentally splashed drinks over passengers, pushed them without even apologising. I will not recommend Emirates.

Usually fly Emirates to Singapore as enjoy that it is an evening flight and you arrive in Singapore just before midnight. Check in was easy and headed straight to the Emirates Lounge. One thing I have noticed with the lounge over the years is that it has not been upgraded and service has been degrading for some time know. Food is average at best and the decor was very ordinary when comparing it to the other lounges. Decided not to upgrade onboard as flight was empty and had a whole row to my self. Flight was comfortable and meals adequate but not the best by far and the crew this time were excellent and flight was on time. I hope in future Emirates upgrades this flight to the A380 as it as a far superior product to the Boeing 777.

Overall, another pleasant flying experience with Emirates. All 4 flights on time. IFE is pretty good, so the boys were extremely happy. We have strict Vegetarian diet and the special meal requests were properly delivered on all segments. Kids goodies were pretty high spec. Legroom, service etc in economy class on any Middle East carrier has similar standards. It is the other factors such as flying on time, food, proper receipt of luggage etc that matter for family holidays by air.

Emirates cancelled our flight without warning. We found out as we approached the counter at the airport to check in. The staff was rude and dismissive, and the airport staff had zero direction as if they have never experienced a cancelled flight. They refused to refund our pre-paid hotel and travel costs in Italy, suggesting we inquire with the credit card co. we booked with. The service was aggressive and bizarre. Do they abuse their staffers into compliance?? A bad experience, lesson learned, cheap flights on a bad airline just not worth it. Will definitely not be flying them again anytime soon.

I'm a silver Emirates Skywards member and need one more flight to become gold. I booked a Flex Plus ticket to upgrade my journey all the way from Kuala Lumpur to Kuwait via Dubai. I had enough miles in my account. The airline upgraded me from Kuala Lumpur to Dubai, but from Dubai to Kuwait they refused to upgrade me, despite being a silver member. Onboard service was slow and not personal. Cabin seats felt cramped and uncomfortable. Onboard food was average. I e-mailed them my complaints regarding the upgrade but they didn't care.

I flew Emirates from Dubai to Karachi. When I had online checked-in, Emirates had changed the aircraft without informing passengers on their cell no and emails and our seats was different rather then original one allocated. Also the cabin crew was robotic and not smiling. Please, when you change aircraft kindly inform passengers.

Frankfurt to Sydney via Dubai. From the disinterested cabin crew, faulty entertainment system, lack of refreshments, to the flight delays, we do not have a good word to say about Emirates. Transiting through Dubai is a nightmare. Overpriced food (desperately needed as so litte food is served on board) and undrinkable coffee, and half hour long queues for the filthy toilets. Toilets onboard the aircraft were not cleaned and as the flight progressed more of them became 'out of order'. In over 20 hours of flying, tea and coffee was served twice. When I asked for a cup of tea I was advised they didn't have any cups. All in all a nightmare trip.